or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk

Reference Question of the Week

   November 4th, 2006

This week's reference question at the library was a phone question:

Patron: I'm 92 years old, and back when I was a youngster, there was a horse race track located where Staples is now. [snip]...ten minutes of reminiscing...[/snip] I'd like some information on it.
Me: Okay - but it might take a little while for me to find something. Can I give you a call back when I do?
Patron: Sure, thanks. [click]

If you'll notice, the patron never gave me his name or telephone number. Oh well - he'll probably call back.

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2 Responses to “Reference Question of the Week”

  1. Liz Says:

    How cute is that? You know, I’m impressed that, at 92, he had the werewithal to call the reference desk at the library, even if he didn’t leave a call back number. But I bet you’re right, he’ll call back the next time he thinks of it. And he may give you the same ten minutes of reminiscing.

  2. herzogbr Says:

    Well, you’ll be happy to know that he did indeed call back, few days later, and even apologized for not leaving his name and number. I didn’t answer the phone the second time he called, so a co-worker got to talk to him. Unfortunately, though, we’re still looking for the information he wanted, but I can’t think of anywhere else to check. Unanswered reference questions bother me.