Patron: I'm 92 years old, and back when I was a youngster, there was a horse race track located where Staples is now. [snip]...ten minutes of reminiscing...[/snip] I'd like some information on it.
Me: Okay - but it might take a little while for me to find something. Can I give you a call back when I do?
Patron: Sure, thanks. [click]
If you'll notice, the patron never gave me his name or telephone number. Oh well - he'll probably call back.