Comments on: “New Program” At My Library http://www.swissarmylibrarian.net/2007/04/02/new-program-at-my-library/ or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk Sat, 18 May 2013 18:29:38 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Brian Herzog http://www.swissarmylibrarian.net/2007/04/02/new-program-at-my-library/#comment-165 Brian Herzog Sat, 04 Apr 2009 06:20:09 +0000 http://www.swissarmylibrarian.net/?p=87#comment-165 @Nicole: ha… but it seems I am the only one to use it. Oh well.

]]> By: Nicole Burchfield http://www.swissarmylibrarian.net/2007/04/02/new-program-at-my-library/#comment-164 Nicole Burchfield Fri, 03 Apr 2009 20:28:00 +0000 http://www.swissarmylibrarian.net/?p=87#comment-164 Now, see I actually liked the name “RephrenZ.” I’m not sure I’d use it, but if someone else had the cojones to use it I’d like it. But yeah, the 24/7 thing – not so much fun…

]]> By: herzogbr http://www.swissarmylibrarian.net/2007/04/02/new-program-at-my-library/#comment-163 herzogbr Tue, 03 Apr 2007 17:36:28 +0000 http://www.swissarmylibrarian.net/?p=87#comment-163 I’ve had some questions about the “mixed response,” so here’s how people reacted. To most people, the idea of a 24/7 chat reference service is good (and having our Friends group buy us laptops is great) and realistic (we already are a part of MassAnswers.

The joke part came in with the name (“RephrenZ”), and with staff being required to be on call day and night. I knew that would anger people – being told they have to answer questions from home. And it did, too – some we so mad that they didn’t even click the link, and sent me a reply without realizing it was a joke.

That was kind of the point, but still – if a joke needs to be explained…

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