http://www.swissarmylibrarian.net/2007/04/28/reference-question-of-the-week-422 or, The Hitchhiker's Guide to Fear and Loathing at a Public Library Reference Desk Wed, 07 Jan 2009 02:24:30 +0000 http://wordpress.org/?v=2.5.1 http://www.swissarmylibrarian.net/2007/04/28/reference-question-of-the-week-422#comment-13914 Brian Herzog Tue, 01 May 2007 18:16:06 +0000 http://www.swissarmylibrarian.net/?p=104#comment-13914 I know, it really was. But I'm kind of glad he didn't find a way to fix anything. I always get tense when patrons take repair jobs into their own hands. One day I happened to see a patron elbow-deep in our only public printer. When he saw me, he said, with a smile on his face, "don't worry, I do this all the time at home." Ahhh. Not only is the library probably liable for any injury he may sustain (or cause to someone else), but we would probably have to foot the bill for a new printer if it broke. Not to mention being without a printer for the month or whatever it would take to get a new one. I know people are just trying to help, but technology support is really something I would rather see handled by library staff. I know, it really was. But I’m kind of glad he didn’t find a way to fix anything. I always get tense when patrons take repair jobs into their own hands. One day I happened to see a patron elbow-deep in our only public printer. When he saw me, he said, with a smile on his face, “don’t worry, I do this all the time at home.” Ahhh. Not only is the library probably liable for any injury he may sustain (or cause to someone else), but we would probably have to foot the bill for a new printer if it broke. Not to mention being without a printer for the month or whatever it would take to get a new one. I know people are just trying to help, but technology support is really something I would rather see handled by library staff.

]]> http://www.swissarmylibrarian.net/2007/04/28/reference-question-of-the-week-422#comment-13885 Kate Mon, 30 Apr 2007 22:16:49 +0000 http://www.swissarmylibrarian.net/?p=104#comment-13885 That's pretty cool! How thoughtful of him. :) That’s pretty cool! How thoughtful of him.

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