or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk

Reference Question of the Week – 9/28/08

   October 4th, 2008

Kids in the back of a carSometimes, an innocent reference question has the potential to turn into a multi-million dollar industry.

Late one evening, a man in his early-forties came up to the desk:

Patron: I'm looking for someone to drive my kids.
Me: Um... where to?
Patron: My kids get home from school about 3 o'clock, but wife and I don't get home from work until about 6 o'clock. Most of the activities they want to do (sports, dance lessons, piano lessons, etc.) are after school, but they can't do them because I can't drive them there. I'm looking for someone who can drive my kids to their activities and then bring them home afterwards. Can you give me the number of the group in town that does that?
Me: I don't know of any group that does that specifically. I think most people use nannies or babysitters, or carpools or relatives or neighbors. But I'll check around and email you what I find.

After a little more talking, I learned that he and his family had immigrated here from India a little over a year ago, and so didn't have family in the area and hadn't met many people yet. They couldn't afford to pay a babysitter, especially since the kids were old enough to be home alone, but just not old enough to drive.

I first checked with our Childrens Librarian, as the Childrens Desk usually knows about kid- or mom- or family-related resources in the area. And I was right. She told me that the middle schools in town have buses that move kids between the various schools to get them to school-related after-school activities. Also, she said that high school kids volunteer around town after school, and that perhaps he could find one of them that could drive his children around.

I next checked our Community Information database, which is a listing of social services and non-profit organizations in the area. Most of what I found were child services for low income families or at-risk kids, but there was also a listing for the Chelmsford Mother's Club.

This club is kind of like a support group for new and expectant mothers, so I didn't think it would help him directly. But I linked to the Mother's Club website from CommInfo, and found that they had put together a great resources page. I couldn't tell if any of them could help the patron, but it was a good list to start with.

I emailed these three options to the patron, but haven't yet heard back.

And after thinking about this question for a few days, this really does sound like a business that could make a fortune.

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One Response to “Reference Question of the Week – 9/28/08”

  1. Mary Jo Finch Says:

    Thank you so much for your blog. I am new to the library profession, working part-time and studying for my MLIS, and I have your blog in my RSS feeds. It really helps me think about the kinds of things I need to learn that I won’t be getting from library school. Just wanted you to know…