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	<title>Comments on: Top 10 Patron Pet Peeves</title>
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	<link>http://www.swissarmylibrarian.net/2009/06/02/top-10-patron-pet-peeves/</link>
	<description>or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk</description>
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		<title>By: Jami</title>
		<link>http://www.swissarmylibrarian.net/2009/06/02/top-10-patron-pet-peeves/#comment-16219</link>
		<dc:creator>Jami</dc:creator>
		<pubDate>Sun, 19 Aug 2012 16:15:55 +0000</pubDate>
		<guid isPermaLink="false">http://www.swissarmylibrarian.net/?p=652#comment-16219</guid>
		<description><![CDATA[Yes, #8 drives me absolutely bonkers. What business is it of anyone&#039;s? The worse though was this male patron who saw how well I got along with his kids. (I like kids. I&#039;d die to save a child, but I just don&#039;t want kids of my own.) He started asking me if I had children. I told him no. He asked why. Because we&#039;re across the street from two churches and they&#039;re the people who use our library the most I gave my standard answer of &quot;I&#039;m not married.&quot; Usually they drop it when I say that.

His wife has approached by this time and he says in front of her and the kids, &quot;Just hook up with some guy at a bar and get pregnant. Children don&#039;t need a father.&quot;

The family was very quiet when they left. It was so surreal and shocking. If it hadn&#039;t happened to me I would&#039;ve thought it was something out of a movie.]]></description>
		<content:encoded><![CDATA[<p>Yes, #8 drives me absolutely bonkers. What business is it of anyone&#8217;s? The worse though was this male patron who saw how well I got along with his kids. (I like kids. I&#8217;d die to save a child, but I just don&#8217;t want kids of my own.) He started asking me if I had children. I told him no. He asked why. Because we&#8217;re across the street from two churches and they&#8217;re the people who use our library the most I gave my standard answer of &#8220;I&#8217;m not married.&#8221; Usually they drop it when I say that.</p>
<p>His wife has approached by this time and he says in front of her and the kids, &#8220;Just hook up with some guy at a bar and get pregnant. Children don&#8217;t need a father.&#8221;</p>
<p>The family was very quiet when they left. It was so surreal and shocking. If it hadn&#8217;t happened to me I would&#8217;ve thought it was something out of a movie.</p>
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		<title>By: Brian Herzog</title>
		<link>http://www.swissarmylibrarian.net/2009/06/02/top-10-patron-pet-peeves/#comment-16065</link>
		<dc:creator>Brian Herzog</dc:creator>
		<pubDate>Thu, 16 Aug 2012 04:06:20 +0000</pubDate>
		<guid isPermaLink="false">http://www.swissarmylibrarian.net/?p=652#comment-16065</guid>
		<description><![CDATA[@Jami: don&#039;t worry, most of these are unfortunately fairly timeless.  And holy smokes, I should have checked with you first.  I absolutely agree with your #2 (that happens daily), and your #8 happened a lot when I first started, but I think people eventually gave up on me.  Whew.]]></description>
		<content:encoded><![CDATA[<p>@Jami: don&#8217;t worry, most of these are unfortunately fairly timeless.  And holy smokes, I should have checked with you first.  I absolutely agree with your #2 (that happens daily), and your #8 happened a lot when I first started, but I think people eventually gave up on me.  Whew.</p>
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		<title>By: Jami</title>
		<link>http://www.swissarmylibrarian.net/2009/06/02/top-10-patron-pet-peeves/#comment-15941</link>
		<dc:creator>Jami</dc:creator>
		<pubDate>Sun, 12 Aug 2012 21:13:43 +0000</pubDate>
		<guid isPermaLink="false">http://www.swissarmylibrarian.net/?p=652#comment-15941</guid>
		<description><![CDATA[Well, even though this is from 2009 I can&#039;t help but add a few of my own.

1: Patrons who expect you to have their library card number memorized. I don&#039;t even have my own memorized! Why would I memorize anyone else&#039;s?

2: Patrons who don&#039;t pay attention to anything you say. Especially when it comes to computers. You asked for help and you&#039;re going to completely ignore me? Why did you ask?

3: Patrons who can&#039;t accept that I&#039;m a clerk NOT a librarian. I did not get a degree. I do not have all the librarian training. I&#039;ve told you repeatedly that your complex question needs to be answered by a librarian. 

4: Patrons who return damaged books and scream at me like it&#039;s my fault their book is sopping wet and smells like it was dropped in a toilet. 

5: Patrons who think I&#039;m their psychic baby sitter. My name is not Professor Charles Xavier. How am I to know your child is here without you and that he&#039;s autistic as well? (Long story that ended with the mother shouting at me that he was austistic and that *I* should&#039;ve been keeping an eye on him while she stood outside and chatted on her cellphone.)

6: Our public copy machine. It thinks for itself. Unless you watch every step on the screen it will mess things up. 

7: My coworkers making fun of my &quot;sensitive nose.&quot; I&#039;m sorry I&#039;m the only one who can smell the homeless man halfway across the library before I even know he&#039;s there. It doesn&#039;t mean you have a right to make fun of me just because I have a super sniffer. 

8: Patrons AND coworkers who pressure me to get married and/or have children. (Seriously!) I don&#039;t want either. Please accept that. Besides, I&#039;m infertile. No, I don&#039;t want to get treatments. I&#039;m 35, almost 36, and happy being single and childless. I plan on remaing that way forever. SO SHUT UP! 

9: Patrons who invite me to their churches. Yes, I do believe in God, however, my belief system is closer to Judaism than Christianity.(And I am Jewish by maternal descent.) Also patrons who work for spas or makeup places and pressure me about coming to them for a treatment. I already dye my eyebrows to match the color I dye my hair. Why would I want to dye them to look darker? My eyebrows, my choice. I don&#039;t care what they say on What Not To Wear. Clinton &amp; Stacy are morons anyway. 

10: This one needs an explaination more than any of the others. I was a page for years before I became a clerk. So I tend to be very organized even in the checking in process. I will take everything from the bookdrop waiting to be checked in and seperate it into piles according to which cart it goes on and where. Including a seperate pile for transfers. As I check them in I&#039;ll pile them in front of me until a certain point then stop and put them on their carts. It&#039;s faster that way, no doing one book at a time. Well, there I&#039;ll be with my piles all neatly stacked, working away, and without fail some Special Snowflake will come up, reach OVER all my piles, and put their stuff right in front of me on my &quot;already checked in pile&quot; - then get mad at me when I move their stuff off and to the side. Even when I explain that the stuff in front of me is already checked in and I need to move it to a cart. Didn&#039;t your mother teach you to wait your turn? Don&#039;t think your stuff is more important then the stuff turned in before you swanned into the doors. And yes, I&#039;m a bit anal about this - don&#039;t mess with my nicely organized piles! ARG!]]></description>
		<content:encoded><![CDATA[<p>Well, even though this is from 2009 I can&#8217;t help but add a few of my own.</p>
<p>1: Patrons who expect you to have their library card number memorized. I don&#8217;t even have my own memorized! Why would I memorize anyone else&#8217;s?</p>
<p>2: Patrons who don&#8217;t pay attention to anything you say. Especially when it comes to computers. You asked for help and you&#8217;re going to completely ignore me? Why did you ask?</p>
<p>3: Patrons who can&#8217;t accept that I&#8217;m a clerk NOT a librarian. I did not get a degree. I do not have all the librarian training. I&#8217;ve told you repeatedly that your complex question needs to be answered by a librarian. </p>
<p>4: Patrons who return damaged books and scream at me like it&#8217;s my fault their book is sopping wet and smells like it was dropped in a toilet. </p>
<p>5: Patrons who think I&#8217;m their psychic baby sitter. My name is not Professor Charles Xavier. How am I to know your child is here without you and that he&#8217;s autistic as well? (Long story that ended with the mother shouting at me that he was austistic and that *I* should&#8217;ve been keeping an eye on him while she stood outside and chatted on her cellphone.)</p>
<p>6: Our public copy machine. It thinks for itself. Unless you watch every step on the screen it will mess things up. </p>
<p>7: My coworkers making fun of my &#8220;sensitive nose.&#8221; I&#8217;m sorry I&#8217;m the only one who can smell the homeless man halfway across the library before I even know he&#8217;s there. It doesn&#8217;t mean you have a right to make fun of me just because I have a super sniffer. </p>
<p>8: Patrons AND coworkers who pressure me to get married and/or have children. (Seriously!) I don&#8217;t want either. Please accept that. Besides, I&#8217;m infertile. No, I don&#8217;t want to get treatments. I&#8217;m 35, almost 36, and happy being single and childless. I plan on remaing that way forever. SO SHUT UP! </p>
<p>9: Patrons who invite me to their churches. Yes, I do believe in God, however, my belief system is closer to Judaism than Christianity.(And I am Jewish by maternal descent.) Also patrons who work for spas or makeup places and pressure me about coming to them for a treatment. I already dye my eyebrows to match the color I dye my hair. Why would I want to dye them to look darker? My eyebrows, my choice. I don&#8217;t care what they say on What Not To Wear. Clinton &amp; Stacy are morons anyway. </p>
<p>10: This one needs an explaination more than any of the others. I was a page for years before I became a clerk. So I tend to be very organized even in the checking in process. I will take everything from the bookdrop waiting to be checked in and seperate it into piles according to which cart it goes on and where. Including a seperate pile for transfers. As I check them in I&#8217;ll pile them in front of me until a certain point then stop and put them on their carts. It&#8217;s faster that way, no doing one book at a time. Well, there I&#8217;ll be with my piles all neatly stacked, working away, and without fail some Special Snowflake will come up, reach OVER all my piles, and put their stuff right in front of me on my &#8220;already checked in pile&#8221; &#8211; then get mad at me when I move their stuff off and to the side. Even when I explain that the stuff in front of me is already checked in and I need to move it to a cart. Didn&#8217;t your mother teach you to wait your turn? Don&#8217;t think your stuff is more important then the stuff turned in before you swanned into the doors. And yes, I&#8217;m a bit anal about this &#8211; don&#8217;t mess with my nicely organized piles! ARG!</p>
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		<title>By: Sharon</title>
		<link>http://www.swissarmylibrarian.net/2009/06/02/top-10-patron-pet-peeves/#comment-10078</link>
		<dc:creator>Sharon</dc:creator>
		<pubDate>Wed, 18 Apr 2012 17:39:22 +0000</pubDate>
		<guid isPermaLink="false">http://www.swissarmylibrarian.net/?p=652#comment-10078</guid>
		<description><![CDATA[We&#039;ve started making up &quot;types&quot; for our patrons.  Our personal favorites are the &quot;stop, drop and run&quot; patrons who can be spotted in an instant.  They come in quietly,put their materials on the desk as gently as they can and then take off at a fast trot before the materials can be checked in and the overdues can be flagged!  Gotta love &#039;em!]]></description>
		<content:encoded><![CDATA[<p>We&#8217;ve started making up &#8220;types&#8221; for our patrons.  Our personal favorites are the &#8220;stop, drop and run&#8221; patrons who can be spotted in an instant.  They come in quietly,put their materials on the desk as gently as they can and then take off at a fast trot before the materials can be checked in and the overdues can be flagged!  Gotta love &#8216;em!</p>
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		<title>By: Sally</title>
		<link>http://www.swissarmylibrarian.net/2009/06/02/top-10-patron-pet-peeves/#comment-3026</link>
		<dc:creator>Sally</dc:creator>
		<pubDate>Sun, 17 Jul 2011 20:07:56 +0000</pubDate>
		<guid isPermaLink="false">http://www.swissarmylibrarian.net/?p=652#comment-3026</guid>
		<description><![CDATA[@Jen: Personally, I find the sound of someone blowing their nose disgusting, much worse than sniffling. I guess it&#039;s a matter of personal preference...Also, I wasn&#039;t able to blow my nose at all until I was in my twenties, and many of my family members are the same. Sounds weird, but when I hear someone sniffling in public I always assume that&#039;s why!]]></description>
		<content:encoded><![CDATA[<p>@Jen: Personally, I find the sound of someone blowing their nose disgusting, much worse than sniffling. I guess it&#8217;s a matter of personal preference&#8230;Also, I wasn&#8217;t able to blow my nose at all until I was in my twenties, and many of my family members are the same. Sounds weird, but when I hear someone sniffling in public I always assume that&#8217;s why!</p>
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		<title>By: Jen</title>
		<link>http://www.swissarmylibrarian.net/2009/06/02/top-10-patron-pet-peeves/#comment-2862</link>
		<dc:creator>Jen</dc:creator>
		<pubDate>Mon, 27 Jun 2011 18:53:04 +0000</pubDate>
		<guid isPermaLink="false">http://www.swissarmylibrarian.net/?p=652#comment-2862</guid>
		<description><![CDATA[I dislike the snifflers who have allergies or colds or whatever and just sniff their phlegm up again and again instead getting a tissue and blowing their nose.  We have tissues to give to these people and I have gone to the offending patrons and said &quot;It sounds like you need one of these&quot; (most will take a few and be grateful) but some will turn it down and continue sniffling the day away.  It gets annoying.]]></description>
		<content:encoded><![CDATA[<p>I dislike the snifflers who have allergies or colds or whatever and just sniff their phlegm up again and again instead getting a tissue and blowing their nose.  We have tissues to give to these people and I have gone to the offending patrons and said &#8220;It sounds like you need one of these&#8221; (most will take a few and be grateful) but some will turn it down and continue sniffling the day away.  It gets annoying.</p>
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		<title>By: Marje D</title>
		<link>http://www.swissarmylibrarian.net/2009/06/02/top-10-patron-pet-peeves/#comment-1049</link>
		<dc:creator>Marje D</dc:creator>
		<pubDate>Wed, 20 Oct 2010 01:43:22 +0000</pubDate>
		<guid isPermaLink="false">http://www.swissarmylibrarian.net/?p=652#comment-1049</guid>
		<description><![CDATA[#9- expanding on, when the patron comes asking for the book by the call # but has no idea what the title of the book is or how they ever found it on the OPAC.  Do they even know what they were looking for?  So glad there is a look up by call # but it often happens that the book belongs to a member of our consortium so it wouldn&#039;t be on our shelves but rather on our partner library&#039;s shelves.]]></description>
		<content:encoded><![CDATA[<p>#9- expanding on, when the patron comes asking for the book by the call # but has no idea what the title of the book is or how they ever found it on the OPAC.  Do they even know what they were looking for?  So glad there is a look up by call # but it often happens that the book belongs to a member of our consortium so it wouldn&#8217;t be on our shelves but rather on our partner library&#8217;s shelves.</p>
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		<title>By: James</title>
		<link>http://www.swissarmylibrarian.net/2009/06/02/top-10-patron-pet-peeves/#comment-1048</link>
		<dc:creator>James</dc:creator>
		<pubDate>Fri, 02 Jul 2010 01:23:27 +0000</pubDate>
		<guid isPermaLink="false">http://www.swissarmylibrarian.net/?p=652#comment-1048</guid>
		<description><![CDATA[Patrons who allow their kids to become disruptive. Then get an attitude when addressed as though &quot;jimmy&quot; is allowed to catapult that book/toy and yell his head off. It just shows lack of courtesy to others and rudeness on the parent&#039;s part.]]></description>
		<content:encoded><![CDATA[<p>Patrons who allow their kids to become disruptive. Then get an attitude when addressed as though &#8220;jimmy&#8221; is allowed to catapult that book/toy and yell his head off. It just shows lack of courtesy to others and rudeness on the parent&#8217;s part.</p>
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		<title>By: Victoria</title>
		<link>http://www.swissarmylibrarian.net/2009/06/02/top-10-patron-pet-peeves/#comment-1047</link>
		<dc:creator>Victoria</dc:creator>
		<pubDate>Fri, 02 Apr 2010 00:40:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.swissarmylibrarian.net/?p=652#comment-1047</guid>
		<description><![CDATA[@day, absolutely sucks re: &quot;other day/other librarian&quot;. I&#039;m automatically suspicious of that sort of excuse for why this patron should be granted special exceptions and be given extra leeway, particularly when they claim that the &quot;other librarian&quot; told them they could do something that *no one* on staff would permit..!

@Laura, agreed to #7 (extra entitlement re: tax dollars) and #9 (shouldn&#039;t have to pay fines).  

I also get really angry about those patrons who steal from libraries - theft in general is awful, but these people are stealing from a community resource, stealing things that would be loaned to them freely. It&#039;s just mean.]]></description>
		<content:encoded><![CDATA[<p>@day, absolutely sucks re: &#8220;other day/other librarian&#8221;. I&#8217;m automatically suspicious of that sort of excuse for why this patron should be granted special exceptions and be given extra leeway, particularly when they claim that the &#8220;other librarian&#8221; told them they could do something that *no one* on staff would permit..!</p>
<p>@Laura, agreed to #7 (extra entitlement re: tax dollars) and #9 (shouldn&#8217;t have to pay fines).  </p>
<p>I also get really angry about those patrons who steal from libraries &#8211; theft in general is awful, but these people are stealing from a community resource, stealing things that would be loaned to them freely. It&#8217;s just mean.</p>
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		<title>By: zognog</title>
		<link>http://www.swissarmylibrarian.net/2009/06/02/top-10-patron-pet-peeves/#comment-1046</link>
		<dc:creator>zognog</dc:creator>
		<pubDate>Fri, 02 Apr 2010 00:09:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.swissarmylibrarian.net/?p=652#comment-1046</guid>
		<description><![CDATA[I can&#039;t tell you how many of these I run in to daily.  By the number of responses, I see I&#039;m not the only one.  The cell phone is the worst for me.]]></description>
		<content:encoded><![CDATA[<p>I can&#8217;t tell you how many of these I run in to daily.  By the number of responses, I see I&#8217;m not the only one.  The cell phone is the worst for me.</p>
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