or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk

Reference Dept. Goals for FY10

   June 9th, 2009

Dilbert comic about annual reviewsAnother year has passed, which means another round of staff reviews and setting goals for the next fiscal year. Bleh.

In contrast to past years, I was encouraged to be brief. So this years goals are a bit more quantifiable, and a bit less "well, that's part of the job description anyway." You know, the way goals should be.

GOAL #1: Improve access to information resources and library services

  • Weed the reference collection, refine the ref standing order list, and reevaluate how the reference shelving area is used and begin to develop a plan for alternate uses1
  • Work with Tech Services to refine standing order list and evaluate reclassification of subjects to better group similar topics together
  • Continue with staff-assigned sections for weeding, straightening and order suggestions

GOAL #2: Expand and improve the library's technology offerings

  • Work with web committee to migrate website to new content management system2
  • Add more website subject guides to tie together print and electronic resources, and link to expanded offerings of BPL and other MVLC libraries3
  • Work with IT staff towards expanding technology offerings, such as wireless printing and loaning laptops
  • Review current offerings utilizing new technologies, prioritize those needing ongoing maintenance, and document procedures to support maintenance by other staff

GOAL #3: Maintain and/or support web-based resources beyond the library's core collection

  • CommInfo: utilize staff to contact and update organizations every Jan-Feb
  • ChelmsfordVolunteers.org: work with other departments and organizations to keep listings up to date
  • ChelmsfordHistory.org: provide leadership for the Chelmsford History project, coordinating with other organizations and volunteers to locate and index Chelmsford's historical resources
    • Look for ways to better organize and provide access to the library's historical collections, such as the Vertical File, microfilm records, etc.

Admittedly, much of this still falls into the "continuing things we're already doing" category, but that is a large part of my job. And something else covered elsewhere in my review is encouraging all staff to attend at least 5 hours of some kind of training or professional development.

I think it's all doable. I can probably even manage to squeeze in helping patrons at the reference desk, too.



1. I'd like to interfile the ref books with the circulating non-fiction, and put into the reference area more quiet study rooms or subject tables --Back to Goals--

2. Right now we're using Dreamweaver, but I'd like to see us move to a real CMS - NELA-ITS' CMS Day workshop is this Friday, so yay for good timing --Back to Goals--

3. Patrons like our genealogy subject guide, so I want to make more, incorporating Delicious bookmarks, and also linking to resources at other library to supplement what we offer --Back to Goals--

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