Reference Question of the Week - 6/28/09
July 4th, 2009
Here’s an appropriate reference question for the Independence Day weekend:
One quirk about living in New England is that many communities got their names from olde England. As such, about once a month my Chelmsford Library is contacted by someone who mistakes us for the library in Chelmsford, Essex, UK*.
To wit:
To: askus /at/ mvlc.org
Sent: Friday, June 26, 2009 6:52 AM
Subject: Thanks!On Tuesday I visited Chelmsford with the aim of exploring the surrounding countryside and history. Unfortunately there was no easily found visitor center, or indeed a map with a “you are here” spot on it.
Fortunately I found the public library, and given some wonderful suggestions and a town map. I promptly forgot the name of the young lady working at the help desk who provided all this information, but please thank her very much and possibly consider a supplementary income for her as a town ambassador?
I had one of the nicest afternoons of English countryside I have ever experienced and it would have not happened without her enthusiasm and knowledge.
Once again, thanks a million. I more future visitors to your town have a great day like I did. Cheers!
A very nice message, but the “English countryside” phrase indicated he contacted the wrong Chelmsford Library.
Whenever this happens, I reply to the person saying that while we’re always happy to help however we can, they’re probably better off contacting the other Chelmsford Library. I also included a note encouraging him to forward his message to them, because feedback like this is important to libraries.
Shortly thereafter, I got this message back:
To: askus /at/ mvlc.org
Sent: Friday, June 26, 2009 11:17 AM
Subject: RE: Thanks!Ah! You librarians are a special breed. Thanks for your googling, forgive my ignorance and have a wonderful day. To think that us Antipodeans love to poke fun at a perceived American lack of geographical knowledge. And I email the wrong continent. If you’re ever in London Brian, have lunch on me.
It’s nice that after 200+ years, we in the colonies are getting the recognition we deserve.
But best of all, he included a link to the restaurant he owns in London. I removed it here for privacy reasons, but that’s definitely more than enough incentive to hop across the pond.
The rewards of being a librarian are boundless. I’m telling you, fortune and glory.
*We even once got an email from someone in Mackay, Queensland, Australia, because our branch is named the Anna C. MacKay Library.
[July 4th, 2009 at 7:51 am | permalink]
That’s amazing! Plus, it as so nice of him to offer you lunch if you ever went over there! I used to work PT as a Reference Librarian at a university and I can’t tell you how much I loved co-workers and students bringing me food from all over the world! I know that is different from actually going to those places, but I think the sentiment is the same. (By the way, Ghanaian chocolate with lemon, the kind you can only get in Ghana, is amazing!)
[July 5th, 2009 at 11:08 am | permalink]
What great correspndence! And it’s not just New England that is full of English place names. Pick a town in England and Google it. There will places with that name in Canada, US, Australia and New Zealand just for starters.
[July 8th, 2009 at 11:26 am | permalink]
That is classic, Brian. I love that he offered you lunch on him–a definite incentive to go visit. You just never know what you’ll run into at the library….