http://www.swissarmylibrarian.net/2009/08/06/ebscos-customer-success-center/ or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk Sat, 18 May 2013 18:29:38 +0000 hourly 1 http://wordpress.org/?v=3.5.1 http://www.swissarmylibrarian.net/2009/08/06/ebscos-customer-success-center/#comment-6476 Swiss Army Librarian » Online Newsstand Makes Databases Fun :: Brian Herzog Mon, 12 Mar 2012 20:48:57 +0000 http://www.swissarmylibrarian.net/?p=750#comment-6476 [...] I'm hoping this is a temporary "let's meet and work this out" kind of deal, and not a "we don't want anyone doing something better than us" situation. After all, EBSCO isn't losing any money (and Steve isn't making money) – if anything, EBSCO and their publishers only benefit from increased database usage, because higher stats make libraries more inclined to renew their database contracts. Not to mention that EBSCO gives out awards to libraries for doing exactly this kind of innovative project (I won one): [...]

]]> http://www.swissarmylibrarian.net/2009/08/06/ebscos-customer-success-center/#comment-1164 Liz Sun, 09 Aug 2009 00:06:41 +0000 http://www.swissarmylibrarian.net/?p=750#comment-1164 Congratulations – this is awesome! It’s always nice to know that your hard work is appreciated and recognized. Congrats to you and your entire staff!

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