Comments on: MLA2010: Black Belt Librarians: Dealing with Difficult Patrons http://www.swissarmylibrarian.net/2010/04/28/mla2010-black-belt-librarians-dealing-with-difficult-patrons/ or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk Thu, 23 May 2013 18:19:13 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: MLA 2010 Presentation on Library Safety — Library Lint http://www.swissarmylibrarian.net/2010/04/28/mla2010-black-belt-librarians-dealing-with-difficult-patrons/#comment-1561 MLA 2010 Presentation on Library Safety — Library Lint Tue, 31 Aug 2010 15:06:25 +0000 http://www.swissarmylibrarian.net/?p=1008#comment-1561 [...] Black Belt Librarian Rresentation on Library Safety at MLA2010 Cancel reply [...]

]]> By: Links of interest: June 26th, 2010 « A Modern Hypatia http://www.swissarmylibrarian.net/2010/04/28/mla2010-black-belt-librarians-dealing-with-difficult-patrons/#comment-1560 Links of interest: June 26th, 2010 « A Modern Hypatia Sat, 26 Jun 2010 13:10:16 +0000 http://www.swissarmylibrarian.net/?p=1008#comment-1560 [...] of a presentation at the Massachusetts Library Association 2010 conference by Warren Graham on dealing with difficult patrons. (the blog post is from late April, but I only just stumbled across it.) Excellent tips on designing [...]

]]> By: Maureen Perry http://www.swissarmylibrarian.net/2010/04/28/mla2010-black-belt-librarians-dealing-with-difficult-patrons/#comment-1559 Maureen Perry Fri, 07 May 2010 14:26:52 +0000 http://www.swissarmylibrarian.net/?p=1008#comment-1559 This post is a public service! I’m sharing it with my colleagues. A great follow-up post would be on dealing with unattended children.

]]> By: Clayton Cheever http://www.swissarmylibrarian.net/2010/04/28/mla2010-black-belt-librarians-dealing-with-difficult-patrons/#comment-1558 Clayton Cheever Sat, 01 May 2010 18:08:17 +0000 http://www.swissarmylibrarian.net/?p=1008#comment-1558 Nice post. I blogged his presentation at MLA in 2009. Here’s the link to that:
http://bit.ly/cCW7ix

Hope you enjoyed the rest of the conference!

– Clayton

]]> By: Heather http://www.swissarmylibrarian.net/2010/04/28/mla2010-black-belt-librarians-dealing-with-difficult-patrons/#comment-1557 Heather Fri, 30 Apr 2010 23:27:40 +0000 http://www.swissarmylibrarian.net/?p=1008#comment-1557 Thank you for this!

]]> By: Brian Herzog http://www.swissarmylibrarian.net/2010/04/28/mla2010-black-belt-librarians-dealing-with-difficult-patrons/#comment-1556 Brian Herzog Thu, 29 Apr 2010 11:23:05 +0000 http://www.swissarmylibrarian.net/?p=1008#comment-1556 @Natasha: You’re welcome – this was a great program. Check his website for his books or to have him give a program at your library.

@Winnie: I know, some of the advice, while good, just isn’t realistic for our situation either. But then, we also don’t have a lot of the problems larger libraries have.

]]> By: Winnie http://www.swissarmylibrarian.net/2010/04/28/mla2010-black-belt-librarians-dealing-with-difficult-patrons/#comment-1555 Winnie Wed, 28 Apr 2010 23:06:18 +0000 http://www.swissarmylibrarian.net/?p=1008#comment-1555 This is very good, however, at our tiny library surveillance cameras are not an option and we work alone almost all the time. An issue not covered above is getting staff to believe that safety is an issue.

]]> By: Natasha Armstrong http://www.swissarmylibrarian.net/2010/04/28/mla2010-black-belt-librarians-dealing-with-difficult-patrons/#comment-1554 Natasha Armstrong Wed, 28 Apr 2010 20:07:13 +0000 http://www.swissarmylibrarian.net/?p=1008#comment-1554 Thank you! I will be passing this on to people at work! AND my student employees!

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