A recent Miss Manners column gave advice to a library patron who wrote about a library employee repeatedly reading aloud the titles of the books patrons were checking out.
I, and others, commented (more here) to suggest better ways of handling the situation, but it is truly sad that this situation happened in the first place. From what the person writing in said, this staff person does this all the time - this behavior is certainly not appropriate for the circulation desk, and should have been corrected by the library administration long ago.
Even though the advice provided wasn't helpful, this is a good reminder for libraries to review their privacy policies - both to see if it is up to snuff and to remind staff why this is important. Check out the ALA's resources on privacy:
- Privacy and the Library Profession
- Privacy: An Interpretation of the Library Bill of Rights
- Links to info on developing policies
Somewhat related (in my head, anyway), is The Other Librarian's post of Ten Reasons Why 'Professional Librarian' is an Oxymoron. I don't completely agree with it, but they are valid points.