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	<title>Comments on: NELA2010: Trends in Tech Services</title>
	<atom:link href="http://www.swissarmylibrarian.net/2010/10/18/nela2010-trends-in-tech-services/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.swissarmylibrarian.net/2010/10/18/nela2010-trends-in-tech-services/</link>
	<description>or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk</description>
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		<title>By: Brian Herzog</title>
		<link>http://www.swissarmylibrarian.net/2010/10/18/nela2010-trends-in-tech-services/#comment-1882</link>
		<dc:creator>Brian Herzog</dc:creator>
		<pubDate>Tue, 19 Oct 2010 22:22:06 +0000</pubDate>
		<guid isPermaLink="false">http://www.swissarmylibrarian.net/?p=1178#comment-1882</guid>
		<description><![CDATA[@Wally: I don&#039;t know.  I had never heard of Summon before attending this session, and was just trying to take notes as fast as possible.  I&#039;ll have to play with it more, but I think the presenter&#039;s point was that patrons want a single, easy search, like Google.  Federated search wasn&#039;t good enough, because it was too slow and the search results still took wading-through to figure out.  The few searches I did run on MARVEL intermingled book and article results very quickly, like patrons expect from web searches, and I think the presenters were saying that this sort of experience is moving in the right direction.  

I&#039;m curious about the &quot;preharvested&quot; aspect of it, as that makes it seem, to me, artificial, but again, I&#039;m new to this product.  People use Google because it works well - I could see providing almost a Google Custom Search Engine, initially limited to only the library catalog, subscription databases, and selected websites, a useful approach.  But you&#039;re right, that only covers a segment of the information world, and may not scale up in real-time.  

The challenge is in creating a tool that encompasses all media sources, but filters out the chaff.  Like you said, manually limiting the search to preselected resources (I like your &quot;bigger silo&quot; phrase) seems to only address a portion of that.]]></description>
		<content:encoded><![CDATA[<p>@Wally: I don&#8217;t know.  I had never heard of Summon before attending this session, and was just trying to take notes as fast as possible.  I&#8217;ll have to play with it more, but I think the presenter&#8217;s point was that patrons want a single, easy search, like Google.  Federated search wasn&#8217;t good enough, because it was too slow and the search results still took wading-through to figure out.  The few searches I did run on MARVEL intermingled book and article results very quickly, like patrons expect from web searches, and I think the presenters were saying that this sort of experience is moving in the right direction.  </p>
<p>I&#8217;m curious about the &#8220;preharvested&#8221; aspect of it, as that makes it seem, to me, artificial, but again, I&#8217;m new to this product.  People use Google because it works well &#8211; I could see providing almost a Google Custom Search Engine, initially limited to only the library catalog, subscription databases, and selected websites, a useful approach.  But you&#8217;re right, that only covers a segment of the information world, and may not scale up in real-time.  </p>
<p>The challenge is in creating a tool that encompasses all media sources, but filters out the chaff.  Like you said, manually limiting the search to preselected resources (I like your &#8220;bigger silo&#8221; phrase) seems to only address a portion of that.</p>
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		<title>By: wally grotophorst</title>
		<link>http://www.swissarmylibrarian.net/2010/10/18/nela2010-trends-in-tech-services/#comment-1881</link>
		<dc:creator>wally grotophorst</dc:creator>
		<pubDate>Tue, 19 Oct 2010 19:05:46 +0000</pubDate>
		<guid isPermaLink="false">http://www.swissarmylibrarian.net/?p=1178#comment-1881</guid>
		<description><![CDATA[I wonder about these new &quot;build a bigger silo&quot; products like Summon.  If, as I think you correctly suggest, the information universe is expanding and sources of useful content are proliferating...well, how does reliance on what&#039;s more or less a black-box like Summon represent a rational response to those trends?]]></description>
		<content:encoded><![CDATA[<p>I wonder about these new &#8220;build a bigger silo&#8221; products like Summon.  If, as I think you correctly suggest, the information universe is expanding and sources of useful content are proliferating&#8230;well, how does reliance on what&#8217;s more or less a black-box like Summon represent a rational response to those trends?</p>
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		<title>By: Twitter Trackbacks for Swiss Army Librarian » NELA2010: Trends in Tech Services :: Brian Herzog [swissarmylibrarian.net] on Topsy.com</title>
		<link>http://www.swissarmylibrarian.net/2010/10/18/nela2010-trends-in-tech-services/#comment-1880</link>
		<dc:creator>Twitter Trackbacks for Swiss Army Librarian » NELA2010: Trends in Tech Services :: Brian Herzog [swissarmylibrarian.net] on Topsy.com</dc:creator>
		<pubDate>Tue, 19 Oct 2010 17:55:19 +0000</pubDate>
		<guid isPermaLink="false">http://www.swissarmylibrarian.net/?p=1178#comment-1880</guid>
		<description><![CDATA[[...] Swiss Army Librarian » NELA2010: Trends in Tech Services :: Brian Herzog  swissarmylibrarian.net/2010/10/18/nela2010-trends-in-tech-services &#8211; view page &#8211; cached  Swiss Army Librarian is a blog by Brian Herzog mostly about library and technology issues relating to public libraries    Tweets about this link [...] ]]></description>
		<content:encoded><![CDATA[<p>[...] Swiss Army Librarian » NELA2010: Trends in Tech Services :: Brian Herzog  swissarmylibrarian.net/2010/10/18/nela2010-trends-in-tech-services &ndash; view page &ndash; cached  Swiss Army Librarian is a blog by Brian Herzog mostly about library and technology issues relating to public libraries    Tweets about this link [...] </p>
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