Do you ever wonder how I spend my Saturday nights? Why, advocating library services, of course - here's a Twitter conversation that occurred last weekend about 10pm (read from the bottom up):
The two points I'd like to make about this are:
- Libraries provide free and legal access to things patrons might otherwise "improvise" access* to. But that is only marginally helpful because...
- ...the target audience for many library services don't always (or ever) think of the library as a source. So how do we promote ourselves to bring patron and service together? That is frustrating.
I felt pretty good after this exchange, and the patron was happy to not violate copyright to get the content he wanted. Until now I've been pretty passive about this, but perhaps it's time to more deliberate about engaging in "social reference."
Incidentally: I saw his tweet because I have a Twitter search rss feed for the word "library" in any tweet within 10 miles of Chelmsford. That picks up people outside of town, but we get a lot of non-residents in my library, so it all evens out. Besides, on the internet, all reference is local.
*I get daily traffic to my website from Google searches such as "overdrive media hacks," so people are definitely looking to improvise.