or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk



Reference Question of the Week – 2/26/12

   March 3rd, 2012

Wooden chair at public workstationThis isn't a reference question, and I usually don't name names when it comes to other libraries, but this entertained me. A patron came up to the desk and said,

I just wanted to say that your chairs are hard.

I automatically prepared to handle a complaint, and tell her our wooden chairs were designed to be light and sturdy, and that she's welcome to move one of the more comfortable chairs over to a computer, when she says,

It's so nice, because it makes sure you don't sit there too long. Those chairs they have at Westford let you sink in and before you know it you've wasted your whole day in front of the computer.

So good on the J. V. Fletcher Library in Westford, MA, for having comfortable chairs. And maybe good on us for not?




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6 Responses to “Reference Question of the Week – 2/26/12”

  1. The Librarian With No Name Says:

    Maybe you can do some studies and start building chairs with pressure points and subtly uncomfortable proportions to keep people from sitting in them for too long.

    You can call the new field “agonomics.”

  2. Matthew Says:

    We have the same chairs, at least by tables. No complaints! Got to love patrons with a positive attitude!!

  3. Danielle Wood Says:

    Just wanted to say I’ve followed your blog for a few months now through my google reader, and I didn’t realize you were in Chelmsford! I feel rather silly for not coming on the site and realizing this sooner. Anyways I’m a MLIS student right now in California but I grew up in MA. My nana still lives in North Chelmsford and I spent a lot of time in the Chelmsford library growing up. I’ll feel reminiscent reading your blogs from now on haha. Keep up the good work, I enjoy reading all your entries as I hope to be a reference librarian in the next couple years or so.

  4. Brian Herzog Says:

    @Danielle: that’s great – next time you visit Chelmsford, please come in and say hi. The library has changed a lot in the last 12 years. Good luck in your program.

  5. lived Says:

    nune good on you and thanks very much for helping our closest friends the animals

  6. freeda Says:

    Original@ shaaaaaat aveli lavna!!!!!! Uxxaki hachuyq es stanum nayelis!!!!!!!!!