http://www.swissarmylibrarian.net/2012/07/28/reference-question-of-the-week-72212/ or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk Sat, 25 May 2013 16:01:23 +0000 hourly 1 http://wordpress.org/?v=3.5.1 http://www.swissarmylibrarian.net/2012/07/28/reference-question-of-the-week-72212/#comment-15142 sharon Mon, 30 Jul 2012 23:25:19 +0000 http://www.swissarmylibrarian.net/?p=2590#comment-15142 I tell patrons and co-workers to type in the error message exactly as it reads on the screen. (Sometimes you can cut and paste, and sometimes you can’t.) There’s an excellent chance that someone else has already encountered this error. If it’s not an error message, I tell them to type in their question just as they would if they were asking me face-to-face. Google and, I assume, most other search engines, will find the closest matches to the key words in your question.

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