or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk

Reference Question of the Week – 9/20/12

   October 6th, 2012

Abacus as adding machine for financial servicesThis might be one of the strangest questions I've ever been asked.

A patron called to ask what information we could find out about the business her husband worked for in Chelmsford in the 1990's. She gave me the name and address of their office from that time, and just said that she had recently been contacted by the IRS concerning his pay and benefits from his time there.

Whew. I told her it might take me some time to research it, and she gave me her name and phone number to contact her when I found something. Interestingly (to me), the phone number she gave me had a California area code.

So anyway, the first step was just to search online for "Financial Applications Consulting Services, Inc." (the name of the company, which unfortunately is also a common description of this type of business) to see if they were still around. I also checked local phone directories and ReferenceUSA, but from what I could tell, they were no longer in business. If that's the case, I'm not sure what I could possibly find to offer this woman, but now it became a personal challenge to find anything at all.

I thought the Town Clerk would have information on businesses in town, when they filed for permits or paid taxes or whatever. However, when I called over there, the Clerk said they had no record of this business - which, she said, isn't unusual, because only certain kinds of businesses need to be on record with them.

Next, since I had the business' old address, I thought I'd try to track down the owner of that building (since it was sort of a strip mall of office suites). I hoped the business would have left some kind of forwarding address when they moved, or at least I'd get the date they closed. I called the current tenants of the same address and explained that I was looking for the building owner to find a previous tenant, and they were happy to give me his name and number. However, they also cautioned that he's difficult to get a hold of because he travels a lot.

So I noted this to pass on the patron, but didn't try contact him myself.

Instead, I went back to web searching, looking more for information about the company than the company itself. This turned up an interesting history:

From Bizjournals.com:
...Financial Applications Consulting Services Inc., which does business under the name Fastech. It is based in Livonia, Mich. ...

From Businesswire.com:
...On July 25, 2003, FASTECH filed for Chapter 11 bankruptcy protection in the U.S. Bankruptcy Court. On Nov. 18, 2003, the court ordered the granting of FASTECH's motion to sell certain assets, including its customer base, to Kronos....

Kronos happens to be one of the larger companies based in Chelmsford*, but I don't know if it's a coincidence that a Michigan-based company had a small office here, or if there had been some connection to Kronos all along.

Regardless, I think this gave me the information I was looking for - since Kronos was involved with taking ownership of the company the patron where the patron's husband worked, their legal or human resources department is probably the best resource to answer her questions regarding whatever questions the IRS is asking her.

So I gathered contact information for Kronos, Fastech, the building landlord, and also the URLs for the articles I had found online, and called the patron back. No answer - bummer. I left a message, saying that I had made some progress and asked her to call me back.

A couple days later, the patron's daughter called. She explained that after her father retired, her parents left Chelmsford and moved to California. Recently, her father had died, and in the course of finalizing his estate, the IRS contacted them about outstanding benefits from the time he was employed at this company in Chelmsford. She didn't know what it was about, but really appreciated the information I was able to provide.

That's great, and I was happy to help - but this is one of those questions that still feels opened-ended, because I have no idea how it was ultimately resolved. Of course, it's not about me - I hope the family was able to accomplish whatever they needed to do.


*Kronos has been extremely generous to the Chelmsford Library, donating laptops and other equipment - thank you very much!

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