Comments on: Reference Question of the Week – 1/13/13 http://www.swissarmylibrarian.net/2013/01/19/reference-question-of-the-week-11313/ or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk Sat, 18 May 2013 18:29:38 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: D. http://www.swissarmylibrarian.net/2013/01/19/reference-question-of-the-week-11313/#comment-20413 D. Wed, 20 Feb 2013 14:42:53 +0000 http://www.swissarmylibrarian.net/?p=3958#comment-20413 Erin – I work for the Air Force, and we aren’t allowed to publish our email addresses on our organization’s website. It’s considered Personally Identifiable Information. We do have organizational mailboxes, though, and that’s what should be available to the public.

]]> By: Erin Apostolos http://www.swissarmylibrarian.net/2013/01/19/reference-question-of-the-week-11313/#comment-19167 Erin Apostolos Wed, 23 Jan 2013 22:48:14 +0000 http://www.swissarmylibrarian.net/?p=3958#comment-19167 I haven’t had this problem. I don’t think our little town uses machines for sorting. What I do find interesting is how difficult it is to find a phone number on Websites involving the government or large companies. They try to steer you in every way possible to an email contact form. Not even a proper email address. It is nice you were called back so quickly, but this is rarely the case. I miss talking to a receptionist who can quickly connect you to the correct person.

BTW, thanks for the tip on the unsolicited Scientology books. I’ve been putting them in the book sale.

Take care,
Erin

]]> By: Brian Herzog http://www.swissarmylibrarian.net/2013/01/19/reference-question-of-the-week-11313/#comment-19166 Brian Herzog Wed, 23 Jan 2013 20:38:50 +0000 http://www.swissarmylibrarian.net/?p=3958#comment-19166 @Jenny: it might be worth contacting whoever handles your subscriptions – we use EBSCO, and get great service when I file a claim like that.

@Amelia: you know, we had trouble with our Value Line delivery for awhile – either not showing up at all, or showing up weeks late. I called Value Line and they did some kind of “postal trace” on it – I’m not exactly sure what that is, but some how the USPS would then closely track that item in the mail to see where it when and how long it took. Evidently, they identified the problem because they apologize and we haven’t had a problem since.

@Whereismyrobot: unfortunately, I think you’re exactly right.

]]> By: Whereismyrobot http://www.swissarmylibrarian.net/2013/01/19/reference-question-of-the-week-11313/#comment-19122 Whereismyrobot Mon, 21 Jan 2013 01:34:36 +0000 http://www.swissarmylibrarian.net/?p=3958#comment-19122 I had a problem with the mail carrier delivering my magazines soaking wet. I contacted the USPS and a postmaster contacted me. They gave me an answer that was along the lines of, “yeah, they have rain bags for that, but they aren’t using them.” He didn’t say they would start using them.

So basically, though they were sympathetic, there was not much they were going to do, which sounds like what they said to you.

]]> By: Amelia http://www.swissarmylibrarian.net/2013/01/19/reference-question-of-the-week-11313/#comment-19121 Amelia Sun, 20 Jan 2013 22:38:09 +0000 http://www.swissarmylibrarian.net/?p=3958#comment-19121 We’re having this problem with jus one magazine and I’m trying to figure out where along the line the problem is happening because we receive that magazine at home and it shows up fine. None of the other magazines we get show up damaged so I’m assuming its not our local post office, I’m figuring at some point the one bound for the library goes through a different point than the one that comes to my house.

]]> By: Jenny http://www.swissarmylibrarian.net/2013/01/19/reference-question-of-the-week-11313/#comment-19118 Jenny Sun, 20 Jan 2013 18:02:04 +0000 http://www.swissarmylibrarian.net/?p=3958#comment-19118 Good to know! It’s nice that your magazines are showing up at all…I have lost count of how many times we simply cease to receive a publication. It took six months to get them to start sending the NYBR again, and I’m still fighting for the Horn Book.

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