or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk

Reference Question of the Week ¦ 1/12/14

   January 18th, 2014

Abuse of Power Michael SavageI don't like applying the label "victim mentality" to people, but sometimes, it really fits. In this case, it seemed like this patron delighted in being "subversive," and all the government-sponsored persecution it might entail.

Late one afternoon, a patron walked up and said something about big brother. I didn't catch it all, partly because some of it was nonsense. I asked if I could help, and she said she didn't think so, because the powers didn't like what she was doing on the internet.

Still a bit at sea, I asked if she was having trouble with one of our computers. She said she was having trouble with all of our computers, because They didn't want her hearing the message. Because the powers don't like it.

We had a little back-and-forth for a few minutes. Sometimes I wish my library had security cameras, just so I could replay for people conversations like this - because there is just no way an after-the-fact description can do them justice.

Eventually I figured out this patron was watching videos on the Michael Savage website. But when she did, our computers would shut down. According to the patron, she had tried multiple computers over the course of a week or so, and all of them did the same thing. The video would start, then the computer would shut down. I see this as a technical issue, but she was convinced the government didn't want her hearing Michael Savage's message, and so was turning off the computers deliberately.

Ironically, perhaps, I believe she was coming to me for help, despite me being a government worker and possibly part of the conspiracy to keep her down.

Anyway, I tried to approach this from a technical "videos sometimes crash browsers" aspect (like I do many times a week because that's just how the internet is), but she refused to hear any explanation that didn't involve black ops. I kept asking questions, trying to diagnose the problem - did it happen on other websites, were there popups, did it happen right away or after a bit of time, etc.

Finally, she let slip some actual information that helped: the videos would play for about ten minutes, and then the computer would restart. She figured this was how long it took for the government censors to catch on, but I knew ten minutes is actually how long we have Deep Freeze's inactivity limit set for.

So now this should be an easy fix - and it's not actually uncommon. Since our computers are public and we want them to reboot automatically if someone walks away and forgets to end their session, we have Deep Freeze do this reboot after ten minutes of inactivity. If someone is watching a video, usually they're not typing or moving the mouse or anything. The computer interprets this as inactivity=patron walked away, so it reboots.

I tell the patron all she needs to do is move the mouse every so often when watching a long video, to let the computer know she's still there, and it won't reboot.

Simple! Problem solved? Nope!

See, this answer didn't involve President Obama, so I think it was difficult for her to accept. After a few more minutes of explaining though, I think I convinced her it was worth a try next time she came in.

She hasn't come back up to the desk since then though, so either it worked, or the government stopped its monitoring.

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