or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk

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Reference Question of the Week – 8/16/15

   Posted on Saturday, August 22nd, 2015 in Library, Reference Question, Technology | 2 Comments »

A patron came up to the desk with a flash drive and said she needed to print a file, but was told she needed a Windows 8 computer to print it. I thought that was odd – I’ve heard of files requiring certain versions of Microsoft Office to print, yes, but never a certain version […]

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Reference Question of the Week – 8/9/15

   Posted on Saturday, August 15th, 2015 in Library, Random, Reference Question | 4 Comments »

Modern Reference work includes tech support too. One afternoon, a patron came in and asked to use a study room. I signed him up for one, and after he got about five steps away from the desk, I got distracted with other things and completely forgot about him. About twenty minutes later, I was walking […]

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Reference Question of the Week – 8/2/15

   Posted on Saturday, August 8th, 2015 in Library, Random, Reference Question | 4 Comments »

Patron interactions like this are one of my favorite parts of my job. On Wednesday this week, late in the afternoon, the phone rang. It was just a patron calling to ask what time we closed that night, so I told him, and hung up. No problem. Then, not two minutes later the phone rang […]

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Reference Question of the Week – 7/26/15

   Posted on Saturday, August 1st, 2015 in Library, Reference Question | 6 Comments »

I think I’ve already done a question like this one before, but I don’t mind repeating it just because this tactic delights me. A patron called about an hour before closing on a Friday afternoon. He said, I want to know if you have a book on the steps used in the phonics method of […]

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History In Job Titles

   Posted on Wednesday, July 22nd, 2015 in Library, Random | 2 Comments »

I was looking at some old Town of Chelmsford annual reports recently, to research the opening of one of the High School buildings in town. Just by chance, I came across a page that stood out to me (for obvious reasons): Chelmsford was a much more agricultural community in 1917, so it makes sense that […]

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Reference Question of the Week – 7/12/15

   Posted on Saturday, July 18th, 2015 in Library, Reference Question | 5 Comments »

Here’s a question I may not have been able to answer successfully a few years ago – actually, luck had a lot to do with this success, because even for my community the answer would still be mixed. A patron emailed in to ask, Do you know who would have Lowell High School yearbooks available? […]

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