or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk

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Reference Question of the Week – 1/19/15

   Posted on Sunday, January 25th, 2015 in Library, Reference Question, Technology | 3 Comments »

I hate coming across as cynical and patron-deprecating on this blog, but I could not resist reposting this comic. I’m sure everyone who has worked at a reference desk has gone through this same thought process – for me, it was almost a GOOMHR moment and sums up much of the reference help I’ve given […]


When To Use .jpg vs. .gif vs. .png

   Posted on Wednesday, January 21st, 2015 in Technology, Websites | 6 Comments »

If you work on your library’s website, this infographic on when to use different graphic formats might be useful. Tech things like this always interest me (if you’re only a little interested, skip down to the What Should You Use section at the very bottom for the summary). (via) And speaking of image stuff, Here’s […]


Reference Question of the Week – 1/11/15

   Posted on Saturday, January 17th, 2015 in Library, Reference Question | 6 Comments »

I know this is going to make me sound petty, but this happened on a bad day and it made me just shake my head. A patron came up to the desk and said, I’m looking for a book that lists all the medical tests on one page. I got it from here before, or […]


Tax Season Should Be Fun This Year

   Posted on Thursday, January 15th, 2015 in Library, Service | 11 Comments »

By now, hopefully you’ve heard what the IRS will be providing to libraries this year in the way of tax products. If not, here’s the email TFOP libraries received last week: TFOP Filing Season Update While we had committed to waiting until next year to making changes to the Tax Forms Outlet Program, the situation […]


Reference Question of the Week – 1/4/15

   Posted on Saturday, January 10th, 2015 in Library, Reference Question, Technology | 1 Comment »

A patron came up to the desk and asked for me specifically (I was in the office at the time). She said she needs help with her computer, and hoped that I could fix it for her. The abbreviated version of the story is that her laptop was having problems, so she took it “to […]


Generations of Recreated Family Photos

   Posted on Thursday, January 8th, 2015 in Random | No Comments »

I thought this was neat – a woman had photos of her maternal line going back to her Great-great-great-grandmother, and she decided to recreate each shot and display the original and recreated photos side-by-side. In this example, she is on the right, and her Great-great-great-grandmother Martha, who was born in 1821, is on the left: […]