or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk

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Reference Question of the Week – 11/16/14

   Posted on Saturday, November 22nd, 2014 in Library, Reference Question | 6 Comments »

This question definitely took me by surprised and I don’t think I did a great job of answering it. A patron, who I would guess was in her sixties, walks up to the desk and says, Do you have a book to tell you what to do in case of an emergency? I’ve been taking […]


Random Notes on a Tech Program for Seniors

   Posted on Wednesday, November 19th, 2014 in Community, Library, Programs, Technology | 1 Comment »

I don’t often give presentation-based programs for patrons at my library, but last week I assisted one of my coworkers with a “Using Library Ebooks” program at our local Senior Center. A few things stood out to me during this program that I didn’t anticipate, so I thought it might be worthwhile to share them […]


Reference Question of the Week – 11/7/14

   Posted on Saturday, November 15th, 2014 in Library, Reference Question, Technology | 1 Comment »

This was kind of a funny question, right up until I realized I had created a monster. A patron, who is somewhat new to email, walked up to the desk and said, Patron: I think some of my friends’ email accounts have all been hacked by the same person, and he’s sending me messages. Me: […]


Web Designer-Client Translation Infographic

   Posted on Wednesday, November 12th, 2014 in Technology | Comments Off

My library is in the very beginning stage of redesigning our website, so I’ve been collecting various links on the subject. I thought this infographic was funny, and maybe actually useful too. The “translations” down the right side are actually a nice little collection of sample ideas. And of course, when our design team starts […]


Reference Question of the Week – 11/2/14

   Posted on Saturday, November 8th, 2014 in Library, Reference Question, Technology | 5 Comments »

I like reference interactions where the initial question really just ends up being an ice-breaker for a series of bonus tangents. Well, sometimes I like those. In this case, a patron came up to the desk carrying a back issue of the Wall Street Journal and asked, Can I check this out? I want to […]


Using Carbon Paper for Warning Slips

   Posted on Thursday, November 6th, 2014 in Library, Technology | Comments Off

So, social media, wireless printing, circulating telescopes, blah blah blah – you know what else we’ve got? Carbon paper! To go along with our public typewriter and public fax machine, my library has recently started using carbon paper again (well, actually, carbonless paper). We got the idea while revamping our behavior warning slip – when […]