or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk

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Reference Question of the Week – 1/24/16

   Posted on Sunday, January 31st, 2016 in Library, Random, Reference Question, Service | 2 Comments »

This was posted on Boing Boing a couple weeks ago, but I thought people might find this funny: Actual conversations with rude or odd customers at a used book store. Some are rude to the point of being mean, which of course is not something that would happen in a library – at least, not […]


Reference Question of the Week – 1/17/16

   Posted on Saturday, January 23rd, 2016 in Library, Reference Question | 2 Comments »

After I published the post on Wednesday about the likelihood of this blog changing due to my new position, I forgot to mention that until we hire a new Head of Reference (which will probably take a few weeks), I’m keeping my normal desk schedule – and so should be able to keep up with […]


Hello, I’m the Swiss Army Assistant Director

   Posted on Wednesday, January 20th, 2016 in Library, Personal | 25 Comments »

My library’s long-time Assistant Director retired at the end of last year, and I am taking over that role. This means two things: My library is hiring a Head of Reference – if you’re interested, check it out. It’s fun. Second, since I’ll no longer be a reference desk librarian, this blog will certainly change. […]


Reference Question of the Week – 1/10/16

   Posted on Saturday, January 16th, 2016 in Library, Reference Question, Service, Technology | No Comments »

My library subscribes to OCLC’s QuestionPoint service, which is a 24/7 chat reference resource our patrons can use anytime. We’ve had this for years, and it’s been great – not only being able to offer patrons 24-hour assistance, but also the quality of the answers they get is just as good or better than they […]


Reference Question of the Week – 1/3/16

   Posted on Saturday, January 9th, 2016 in Library, Random, Reference Question | 8 Comments »

Maybe it’s not the best way to start off a new year by having someone question the very fabric of your everyday life. This week, the first full week after the New Year’s holiday, someone did just that – and for a few seconds, what he said made enough sense that I doubted that what […]


Reference Question of the Week – 12/27/15

   Posted on Saturday, January 2nd, 2016 in Library, Reference Question | 2 Comments »

If you’re a reference librarian long enough, eventually you might hear every possible question – even those you’d never think someone would ask. Due to traveling for Christmas and how New Year’s Eve fell this year, this past week was a short one for me. However, that didn’t stop one patron from sneaking in this […]