or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk

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Reference Question of the Week – 6/21/15

   Posted on Saturday, June 27th, 2015 in Books, Reference Question | 5 Comments »

This question actually happened in February – I had forgotten about it, but I think it’s still interesting: A patron called in and asked for the large print edition of There Was a Little Girl: The Real Story of My Mother and Me. We didn’t have that in our catalog, so I checked Amazon, which […]


Reference Question of the Week – 6/15/15

   Posted on Saturday, June 20th, 2015 in Library, Random, Reference Question | 3 Comments »

I know I tend to be overly-paranoid, but sometimes reference questions are so unusual that I think they just have to be some “secret shopper” type test to see if I’ll take them seriously. One such question came in via email last week: —–Original Message—– Sent: Tuesday, June 09, 2015 5:11 PM To: askus@mvlc.org; bherzog@mvlc.org […]


Reference Question of the Week – 6/7/15

   Posted on Saturday, June 13th, 2015 in Library, Random, Reference Question | 5 Comments »

So, Monday was a odd day. All three of these (slightly odd) reference interactions happened in the space of a few hours: 1. A patron, who had been sitting at a table near the Reference Desk for a couple hours, walked up and asked, Could I have a minute of your time? Which I immediately […]


Reference Question of the Week – 5/31/15

   Posted on Saturday, June 6th, 2015 in Library, Reference Question | 2 Comments »

This is, hands down, one of the saddest reference interactions I’ve ever had. One evening a couple weeks ago, a young girl came up to the desk with a stack of pages she had just picked up off the color printer. She said the photo was coming out too dark, and she handed me one […]


Reference Question of the Week – 5/24/15

   Posted on Saturday, May 30th, 2015 in Library, Reference Question | 2 Comments »

Wednesdays is my night shift, and mid-way through the evening one of our regular patrons called. He’s actually one of my favorite patrons because he is extremely nice, his questions are usually interesting, and he’s very passionate about whatever he’s asking. This time it was Family Feud: Patron: Brian, you’ve got to help me. You […]


Libraries Circulating Wi-Fi Hotspots: Now That’s Cool

   Posted on Thursday, May 28th, 2015 in Library, Resources, Service, Technology | 8 Comments »

I’ve been quiet lately because I’ve been just flat-out busy at both work and home, but here’s something that has me excited: patrons checking out wi-fi hotspots from their public library. Last month’s article about the NYPL’s circulating wi-fi got me interested. I brought it up at a recent meeting, and a colleague (thanks Anna!) […]