or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk



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Reference Question of the Week – 7/27/14

   August 2nd, 2014 Brian Herzog

Out of My Mind book coverThis is a question from when my website is down - I only mention that because of the postscript at the end.

I haven't gotten this type of question in awhile, and finding the answer has never come this easily.

A young girl came up to me at the desk asked for "a blue book with fish bowl on cover." She couldn't remember the title except thought it was something like "one at a time." I asked her if she knew the author, and she said it was a blue book with fish bowl on cover. I asked her what the book was about, and she didn't know - she said her teacher was reading it to the class and she liked it.

So, I did a web search for blue book with fish bowl on cover, and the very first image in the results was exactly what she was looking for. Incredible.

I searched our catalog for Out of My Mind, only to find our copy was checked out. I offered to request it for her, but she declined. I hate that.

So the postscript is that this question is from May, apparently when this book (or at least, searches for this book) was more popular. It really was the first search result, and that's what shocked me and made me think it was a post-worthy reference question. I mean, how often does that happen?

While typing up this post though, I had to really look for the cover image in the results, as it had been bumped way down. Maybe I just got lucky, or that library serendipity was strong with me that day. Or maybe Google's search algorithms really are effective in making zeitgeisty things more prominent.

In any case, I could just have easily been asked this question this week, and the process of finding the answer would have been different - which I find interesting.

 


Update 8/27/14: A reader sent in this tip, which had not occurred to me: instead of including the word "blue" as a search term, try leaving it out and using Google color search tool. Much better results - thanks, Jessica!



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San Rafael offers first ever bamboo library cards

   July 30th, 2014 Brian Herzog

I first saw this about a month ago, but just recently remembered how cool it was and wanted to pass it along. Did you hear that the San Rafael Public Library is offering bamboo library cards to patrons?

SRPLbamboo-library-card

Now that's awesome. It sounds terribly expensive, but however they can afford it, it's got to be making a big impact with their patrons. The cards look great, and it's wonderful to see a library incorporating a renewable resource like this.

Way to go, San Rafael Public Library!

But of course, I'm never satisfied until I can steal and improve. My library won't be doing this, but if we did, maybe we could use something with a local connection, instead of bamboo. Chelmsford is known for glass and granite, so why not try a library card made out of one of those materials? Impractical? Pah.

Well, maybe. Then it hit me - has any library ever used library cards made out of discarded/recycled books? I don't really know how it would be done - laminated pages or covers, or completely pulped and re-pressed into new cards? It'd be fun if you could still read the text on the page or see the cover artwork. Also neat to put the library logo and barcode on one side, so there would be some uniformity, but otherwise the flipside of the card would be different so each card would be unique.

I like this idea, but haven't looked around to see if anyone has done it, or how it could even be done. One of these days, in my spare time...



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Reference Question of the Week – 7/21/14

   July 26th, 2014 Brian Herzog

legalpadA patron asked for help using our public scanner. She had forms from a court in Rhode Island that she needed to scan, fill in the information, and then print to bring to court. No problem, right?

We scanned it, OCR'd to Word, and she spent time filling them in. I then showed her how to save a copy by sending it to herself in email. She said she knew how to print, so I went back to the desk.

A few minutes later she came over and said her document wasn't printing. I walked over and saw the printer was asking for legal paper in tray 1. Since the forms we scanned were legal size, I should have anticipated this, but I got some legal paper for her, put it in the tray, and waited with her to make sure it printed okay.

When it came out, I picked it up off the printer and was happy to see everything was formatted correctly on the legal paper and the print job looked fine. Except, the patron was not happy - when she saw how long her document was on legal size paper, she said,

That's no good; the court will never accept that weird long paper.

I honestly didn't know if it would or not, but since it is legal paper, and the same size as the forms they gave her, I thought it was a pretty safe bet that they would. But she insisted on reformatting the document to print on 8.5x11 paper.

Luckily she had sent it to herself in email, because she had already deleted the new Word file. So we downloaded and opened it, I showed her to how change the page size, and then she went through comparing the text to make sure everything was there before printing on regular paper.

She asked me to shred the legal size copy - which I did, but not until after asking her if she was sure she didn't want to take both to court just in case. She did not.



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Saying No In My Library, And How We Can Say It Less Often

   July 24th, 2014 Brian Herzog

I know I've mentioned before that my library has a strong "Get To Yes" policy for customer service - we want to do whatever we can to meet the patrons' needs.

To identify areas where we're coming up short, occasionally in the past we've kept "No Logs" at the service desks - log sheets for staff to track patron questions where we had no alternative but to answer "no." For this fiscal year, we're really trying to improve customer service even more, so we've made the Reference Desk's "No Log" a permanent thing.

Below is a snapshot of our "No" questions from July 1st until now - mostly museum passes this library doesn't offer, extended study room use, or printer/copier questions. But there's other good stuff in there that I think we can improve on, and that's what this is all about:

nologJuly2014

Nothing earth-shattering - which is good, really - but small steps are sometimes the best approach for improvements. I'm really curious to see how these things trend over time, too.

Also, slightly related to this is OCLC's Top reasons for no - the reason libraries report for interlibrary loan requests being denied. I can't remember where I saw this link posted, but I like this sort of thing.



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Reference Question of the Week – 7/13/14

   July 20th, 2014 Brian Herzog

DVD with padlock installedHere's something that was entirely new to me - I didn't have a very good answer at the time, and, really, I still don't.

A patron called with this complaint:

I checked out two DVDs from other libraries, and am having trouble with them. I only have a laptop at home for watching movies - no television with a regular DVD player - and these two DVDs won't play in it. Other library DVDs I've gotten in the past have worked okay, but I noticed these two are purple. Why won't they play?

Uh... I had no idea. I thought purple DVDs could mean either just purple-colored plastic as some marketing gimmick, or, a colored data side could mean a DVD-R. I asked her to verify that these were real library DVDs, with the library's stickers and everything else on them (as opposed to a copy someone just burned and kept the original for themselves [which happens]), and sure enough, they did.

So they were real DVDs that some library purchased, yet they wouldn't play in her laptop.

I did some quick web searching, and found that other people do indeed have trouble playing purple DVDs. Mostly it's people with PlayStations (for which some guy has a tape-based solution).

Since I struck out there, I thought I'd look up these DVDs in the catalog to see if I could learn anything - and surprisingly, I did. One record had this note:

"This disc is compatible with all DVD players authorized in the U.S. and Canada"--Container.

So much for that. However, the record for the other DVD included this note:

"This disc is expected to play back in DVD video "play only" devices, and may not play back in other DVD devices, including recorders and PC drives"--Container.

Ehh... so it's another misguided DRM "feature." Now my best guess is that these DVDs are encoded to only work on play-only DVD players, whereas this patron's laptop's DVD drive was a read/write drive. I love that media studios treat everyone like potential criminals.

Anyway, I'd never noticed these purple DVDs, but I put one on request for myself to test it in various laptops I have. But some cataloger somewhere must have known these are limited-use DVDs, since not all of our patrons will be able to use them. My vote is to never buy these again.

Has anyone else encountered these? Am I right in thinking this is a "security" "feature?" Does anyone know of a way for my patron - who only has her laptop and no other DVD player - to watch these movies at home? Thanks.



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How to Add Value to a Library Book

   July 16th, 2014 Brian Herzog

the bouviers book coverA few years ago, I posted about a neat inscription in one of our Jack Kerouac books. Well, this past weekend, we found another interesting inscription.

One of my coworkers was doing the weeding list, pulling and deleting books that hadn't circulated in the last three years. One of the books on the list was The Bouviers : from Waterloo to the Kennedys and beyond, by John H. Davis.

Since we're in Massachusetts, I'm always a little reluctant to get rid of Kennedy-related items, but this one just didn't seem like it would be in demand anymore.

That is, until my coworker opened the cover and found this inscription:

I would love to dedicate this book to my sexy-stud-muffin son J.F.K. jr and to his lovely daddy - Jacki Kennedy

Such a personal note from "Jacki Kennedy" - this copy must be priceless! It seems especially rare, too, since she took this single opportunity to sign her name differently than her normal signature.

Of course, we certainly don't encourage anyone to vandalize library materials - even First Ladies.



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