Archives for Library:
August 3rd, 2013 Brian Herzog
I just ran across this saved reference question, from the week before July 4th. It would have been a little more appropriate to post it then, and I don't know how I forgot, considering I have a memory like a steel sieve.
But anyway. So, a program we offer at my library is called "conversation circles," which are available in a few different languages. They are informal groups, lead by a volunteer, open to anyone trying to learn the same language. It's not a formal class, just a casual opportunity to practice something you're learning.
Our most well-attended conversation circle is for people learning English, and most of the attendees are recent immigrants from a variety of countries. As such, the volunteer leaders help them learn American culture in addition to English.
The week before the Fourth of July, I got an email from our volunteer coordinator:
[The volunteer leader of the English circle] is looking for some suggestions to help teach the folks in the Conversation Circle about the town's 4th of July celebration. They all currently live in Chelmsford but are from China and Russia, so I thought if she could refer to a holiday they celebrate in their countries it might help her explain our 4th of July more easily. The folks she works with have none (or very limited) English skills.
We actually have a DVD documentary about our Town's July 4th parade made by a local filmmaker, and our local cable station's website has online videos of past parades, too. Another immediately-to-mind resource is our Town's Parade Committee's website.
Those visuals should give a good portrayal of what an average American parade is like, but not exactly explain why we celebrate that particular day. The best way to answer that seemed to equate it to a comparable holiday in other countries, so the first resource I went to was our print copy of Holidays, Festivals, and Celebrations of the World Dictionary.
Unfortunately it didn't give a ton of information, but I was able to get the names of some holidays to further research online - which lead to:
Neither Russia nor China really have a comparable independence day - celebrating the birth of their nation by fighting for independence from a colonial power. But these two holidays both seemed close, and the way they celebrate them are similar as well. Both are celebrated with parades, fireworks, and parties nation-wide (although I don't know if they have cookouts and hotdogs).
This wasn't an especially difficult question, and since it was just a quickie answer, I may have missed a few other options. But I thought I'd share this anyway because I really enjoyed it - not just the mental exercise of the self-reflection of July 4th in terms of what and why it is, but also looking for parallels in other nations to bridge cultural gaps. I had never heard of either of those holidays, so yay for learning something new.
Tags: 4th, american, fourth, holiday, independence day, july, libraries, Library, of, public, Reference Question, usa
July 31st, 2013 Brian Herzog
Update 8/8/13: I got a message from someone at Google who reminded me of an important competent of Indoor Map - it's really designed to work on phones. I've only been checking it online, where it hasn't changed since it went live. But he assured me that using Google Maps on a phone will use your location to place you on the correct floor. Nice. Not having a cell phone, I forget the fancy things they can do.
I just learned something annoying about embeddeding Street View - Internet Explorer automatically jumps to wherever it is on the page. I found a hacky workaround for this
, which I've implemented on our About Us page, and it seems to work okay. But hopefully, Google will fix this (it only happens with embedded Street Views in IE, not with regular Google Maps or with any other browser). I did not fix it on this page though, so IE users could see what I'm talking about.
This year, the Chelmsford Library has been involved with two Google mapping projects: Indoor Maps and Indoor Street View.
We did Indoor Maps first, which displays a floorplan of your building on Google Maps (instead of just the outline, like the buildings around us). It looks like this:
This is neat because it lets people online see where things are in your building, at a glance. One catch, however, is that they're still trying to figure out how to handle more than one floor (like our building) - so in the meantime, they only show the ground floor.
The process was interesting: we contacted Google Maps and supplied them with labeled floor plans of each of our buildings (the whole thing was free, so we were able to do our branch too), and they sent a crew1 to take multiple GPS readings around the building to make sure the floor plan images matched up accurately with the map itself.
Pretty neat. But of course, when you say "indoor map" what people really think of is Indoor Street View, so we got approval from our Trustees to do that, too.
Indoor Street View
Since there was a cost associated, and a third-party photographer involved, this process was a little different. The first step was to contact "Google Trusted Photographers" in our area to see if anyone was interested, and what they would charge us. I sent requests to everyone within a reasonable distance, and mostly the quotes were in the $1000-$2000 range, with various discounts because we were a non-profit. We ended up going with CJL Photography of Manchester, NH, because his quote2 was one of the lowest, and
he had worked with libraries before we liked his portfolio samples (the struckout link was a mistake on my part).
Now this is where the delays set in. I initially contacted the photographer in January, and had scheduled the photo shoot for February. Then we were hit with a series of snowstorms, which pushed things back. Then, we decided to wait until March because that month we had a really visual art display up in our meeting room. And of course, a few days before he came we got more snow, so he shot the entire inside of the building in March, and then came back in early July3 to do the outdoor shots.
The wait was worth it, I think, and the tour looks phenomenal:
Photographing the inside took maybe two hours, and we chose to do it early on a Sunday morning when we were closed to the public, so as not to interfere with patrons. The photographer used a camera on a tripod to take a series shots from each "point" on the tour to create the 360 degree view, and then handled all the processing on the backend to color-correct, stitch everything together, and upload it to Google. All library staff had to do was make sure the building looked as nice as possible.
In addition to the tour itself, the photographer also created a Chelmsford Library Google+ page, which also features a series of still shots. The still shots are included in the package, and we're free to use them however we want - on our website, in printed materials, etc. I know this is an obvious statement, but holy smokes there is a world of difference between the library pictures I take with a point-and-shoot camera and what a professional photographer can do.
We're not sure what we'll do with the stills yet, but we've already started using the tour. Besides mentioning it on our Facebook page, we've put it on our About Us page, using it to highlight the mural in our Children's Room, and embedded views of our meeting rooms on our reservation page so people can see what the rooms look like before they book a room.
We're certainly not the first library to appear on Indoor Street View - ebookfriendly did a post in March listing others.
They all look great, and we expect this to be a useful tool for us. Not only as an online tour and historical record of the building, but we're hoping that by showcasing how nice our space is, some of our online-only patrons will be motivated to visit in person. But honestly, I've been pretty content just to click around and play, even when I'm sitting in the library. Being online almost makes it like a video game - now I just need a laser gun. Pew pew.
1. I'm sure they had a very precise method, but to us it looked like eight guys randomly wandering around the building for an hour, eyes glued to their smartphones.
2. After the photo shoot, the photographer told me that a business of our size would normally cost about $3000, but libraries would be discounted to around $1000. Our actual cost was a bit lower than that, because I think he underestimated the size of our building with his initial quote, but was good enough to honor it. Incidentally, he was great to work with overall, and I personally would recommend him to other libraries considering this.
3. Which is why you see snow if you look out a window, but see flowers if you walk out of any of the doors.
Tags: google, indoor, indoor street view, libraries, Library, map, maps, online, photo, photographs, photography, public, tour, virtual
July 27th, 2013 Brian Herzog
Remember in library school, during the reference course, how they taught that the reference interview is important? The example I heard more than once was, if someone asked for a book on "whales," do they mean whales or Wales?
Obviously, a little of the mystery is lost when you see it typed out instead of hearing it, but I think you get the idea. However, with that in mind, I'll type out a question I got this week, spelling the important word phonetically.
Two men in their early fifties walked up to the desk on Friday afternoon, and one of them asked me,
Where are your "say-uhl" books?
Now, I immediately start running through the options:
- Books on sailing, or sailboats, or rigging a sail?
- Books on sales, and being a salesman?
- Books on selling things on eBay?
I really had no idea, and had to ask him to clarify. However, before I tell you the answer, take a guess on what you think he was after.
Give up? He was looking for the books we had for sale. Our Friends group maintains a book sale cart of books, and after the reference interview got us on the same page, I happily directed him to it - and the two men happily walked off toward it.
I don't know why, but it's little things like this that entertain me during the day. And trying to come up with a phonetic spelling for "sale."
July 24th, 2013 Brian Herzog
My library has partnered with the Chelmsford Open Space Stewards to create a StoryWalk along one of our local trails.
The idea of StoryWalk, which originated with Anne Ferguson of Montpelier, VT, is to line a trail with pages from a picture book, which kids (and adults) can read while on their walk/hike. The pages are laminated so as to be weather-proof, and attached to wooden stakes driven into the ground along the trail.
It's a very simple project to do, but looks great and is a lot of fun for trail walkers. Library staff prepared all the pages and stakes, and the volunteer Stewards cleared the trail and installed the stakes - here's a slideshow of the installation and trail:
The StoryWalk was put in last weekend, and the "ribbon cutting" ceremony officially announcing the trail is this Saturday. The plan is to swap out a new story each season, and if all goes well hopefully start a monthly rotation.
The first four books were purchased by the Friends of the Library, who also paid for the lamination (all the wood and other materials were donated). For the future, we're hoping to get a local hardware store and office supply store to donate the wood and lamination services, too.
The first story chosen was Sheep Take a Hike, by Nancy Shaw and illustrated by Margot Apple. It's a perfect story for the natural trail selected (Sunny Meadow in South Chelmsford), and subsequent stories will also be seasonal - something in the snow for winter, etc. I like this project a lot because it's one of those great outside-the-library ideas that bring literacy and fun to where our patrons already are. Plus, it's easy!
July 20th, 2013 Brian Herzog
I've talked about pay phones before, but I like them - and we do still get asked about them - so here's the latest pay phone question.
This week, a man came to the Reference Desk asking if we knew where any pay phones were. The phones in the shopping plaza across the street were removed earlier this year, which were the last pay phones in town I knew of.
Since the pay phone was removed from our lobby, our policy has been to let people use desk phones. I offered this to the patron, but he declined because it was going to be a long call to Worcester, MA (which would also be a long distance call). He said he preferred a pay phone, so my coworker and I and the patron brainstormed where one might be.
We thought of all the high-traffic retail centers, but couldn't definitely remember seeing one anywhere. Eventually the patron thanked us, and just sort of wandered away.
This bothered me, so that night after work, I went grocery shopping. My grocery store is in a big shopping plaza*, and I drove around slowly really looking for a pay phone. And, success! I found one right outside the entrance to Wal-Mart:
At the library the next day, I relayed my find to my coworker, and also the patron who came in later. We thought this could very well be the last pay phone in town, and thought the only way to be sure was to drive around trying to spot them. Not being a digital native, you see, it took awhile before I realized that this is why Facebook was invented.
I asked on the Library's Facebook page if anyone knew where there were pay phones in town, and immediately got some responses:
Great! Crowd-sourcing Reference Questions is kind of fun - and certainly provided a better answer than I did for the patron. This might even motivate me to create a Custom Google Map of local pay phone locations - it would be a challenge to maintain, but there certainly is no other resource for this question.
*This plaza just got a Five Guys!
July 18th, 2013 Brian Herzog
My library finally rolled out a service patrons have been asking for ever since I started: a public scanner.
Requests for a scanner always seemed to wax and wane, and we never got serious about it because of all the logistics involved: where do we put it, should the computer be scanning-only or have full internet access, should we get a simple flatbed scanner or a dedicated scanning product made for libraries, will the staff be able to assist patrons, etc. etc. etc. Recently, the requests have been coming in so consistently that we just bought a low-cost flatbed scanner, hooked it to a computer, and put it out on the floor.
We did do some research beforehand, asking around to see what other libraries did. And coincidentally, on the very day we put the scanner out for the public, another library sent around an email asking the same questions - and very kindly, she also compiled and shared the responses (thanks Becky!):
Most libraries have 1 flatbed scanner that is connected to a public computer. 4 libraries had more than 1 scanner, and 1 library had set up a switch so that 4 computers could share 1 scanner. A few libraries had the scanner in a staff location that was easy for both staff and patron to access.One library kept a scanner at the Reference Desk, and gave it to patrons to hook up to any available computer.
A few libraries used different products: a copier that can also scan, an all-in-one printer that can scan, and book scanners including the BookScan Station from MDS, and the Scannx BookScan Center from Scannx.
Scanner models mentioned were the Epson GT-1500 (which has a document feeder), CanoScan 4500F, Epson WF-4530, Epson V37, and Fujitsu ScanSnap.
Only one library mentioned charging for scanning, many libraries said they did not charge as there was no real consumable cost.
All libraries said the service was very well received with these comments: being able to scan color documents was well received, users could scan to USB, Google Docs, or email, some libraries install the scanner at a computer that is 15 minute only or a walk-up computer, patron assistance is often necessary for first-time users of the equipment.
We really, really, liked the dedicated scanning stations because they are so easy to use, but the cost was prohibitive (in the $5,000 neighborhood). The scanner we purchased was the Epson GT-1500, which is just connected to a desktop computer. Some details:
- Scanner cost: about $250
- Features: document feeder tray, easy-scan buttons on the front of the scanner (which we didn't end up using, unfortunately: the scan-to-email button quickly became a problem, and the others ended up not being entirely intuitive, so we just used desktop shortcuts instead)
- Picture scanning: we use the included Epson scanning software for this, and it works surprisingly well with just the default settings
- Document scanning: we use the included ABBYY Reader software, which gives the option to scan to either Microsoft Word (to edit a document like a resume) or right to PDF to save/email a document without changes
- Bonus Feature: not only is this a new scanner service for patrons, but it also means we can now meet the needs of patrons needing to make color photocopies - just scan their original as a PDF, and then print directly to the color printer! An extra step, but it works
Like the image scanning, the OCR capabilities are surprisingly good. In all the testing we did, there was not one mistake (all test scans were from printed pages, not handwriting). Anything it can't OCR is automatically scanned as an image, and the formatting in both the resulting PDF or Word document were impressive. Word did not carry through colored text, but that is easy enough to re-do.
Something else that impressed me was with the document feeder: I deliberately fed in sheets in opposite directions (as in, sheet one right-side up, sheet two upside-down, etc), to see what it would do - and the software was smart enough to orient them all right-side up and OCR the text with no mistakes.
We put out a couple instructional signs with the scanner to match the desktop shortcuts (Scan a Picture [pdf] and Scan a Document [pdf]), and we'll see how it goes. Staff picked it up quickly, and we can always adjust/improve the patron signs after we see where the stumbling blocks are.
We're also starting off with the policy of "scanning gets preference" at this computer, although it does have the same capabilities as all our other public workstations. We put a little sign saying,
Patrons needing to use the scanner have priority!
If you are not scanning you may be asked to move to a different computer.
And so far it hasn't been a problem. This is a stand-up computer, which we're hoping will facilitate the just-need-to-scan-something-quick patrons.