Here's a more in-your-face twist on the Library Value Calculator. Another library in my consortium figured out how to display the total cost of a patron's items on their checkout receipt, and since we never let a good idea go to waste, we adopted it in my library, too.
Basically, it's a little macro that pulls the cost figure from each item's record, adds them all up, and provides a total. We present it in kind of a cutesy context, but the intent is to show people how much they save by using the library. Check it out:
Our phrasing is deliberate - if people bought the items themselves, they'd get to keep them (which obviously isn't the case with libraries). Also, we only print out receipts if people ask for them (to save on paper), so I'm not sure what impact this will have - we'll see.
Also: speaking of valuable things, I'm off for the next week to see my family over Mother's Day weekend (hence all the audiobooks I'm checking out above). So no Reference Question of the Week this week, and I'll be back next week.
This is how I was able to add this to our receipts - as far as I know, this only works with Evergreen version 2.1 and later. If you have a different ILS, contact your vendor and demand they offer it:
In Evergreen, open the Receipt Template Editor
Choose the checkout template
At the bottom of whatever you have in the Line Item, add this:
<span style="display: none;" sum="sum1">%price%</span>
Somewhere in the footer, add this:
You saved: $<span sumout="sum1" fixed="2"></span>
(or whatever you'd like it to read. Also, the fixed="2" rounds to two places.)
Click the Save Locally button
Keep in mind that if the items checked out somehow don't have price values assigned to them, the receipt will read "You saved: $0.00" at the bottom.
Just a quick post to share this great video, in case you haven't seen it already: the M. N. Spear Library in the Western Massachusetts town of Shutesbury put it together to help raise money for a new building.
Whether or not you donate is up to you, but I thought this was an excellent example of a library being creative with new media: the video is great, they're encouraging sharing it, they involved their patrons, and it's fun.
Speaking of great library videos, I hope you've seen this one too:
My library just launched our long-overdue Facebook page. In the course of preparing it, we had a discussion about why we needed a Facebook page, what we wanted to use it for, and how it related to everything else we were doing online.
This led to the realization that no one really understood exactly what all we were doing online. We have a website, Twitter account, blog, email newsletters, flickr account, and now Facebook, but no clear policy as to what gets posted where, when information is duplicated, how things are updated, etc.
To help understand how our various types of information are represented online, I created the diagram below - it's probably not 100% complete, but it does cover most of our bases:
On the left are our different types of information (MacKay is our branch library), and the arrows show how that information flows through different electronic tools. There isn't necessarily a hierarchy at work*, other than perhaps the automatic updates necessarily come after the manual updates. Otherwise, the boxes are laid out just so they all fit on the page.
After discussing this, we uncovered two philosophies at work:
use the different end tools - website, Facebook, Twitter - for unique content, so as not to duplicate things and essentially "spam" our patrons that use more than one service (for example, you can see above that no event information is posted to Facebook)
publish all of our content almost equally through all of our channels, so we're sure to reach all our patrons regardless of which tool they choose to use
I don't think they are mutually-exclusive, but it does take a lot of work and forethought to do it well. I also think that more of what we do could be automated, as cutting down on the manual postings would save staff time.
Do other libraries have similar online information relationships? I imagine things range from very structured to a free-for-all to orphan accounts galore, but I'm curious to hear what other libraries are doing, to get ideas on how to do it better at my library.
*Something to note on the diagram is our "secret" Twitter account. We have a primary Twitter account we encourage patrons to follow and we use for regular tweets. The secret account is one we use only to post messages directly to our homepage. The reason for two, and why I don't really want anyone following to the homepage updater one, is that clearing the message off the homepage requires sending a blank tweet - it's not the end of the world if anyone follows it, but the blank tweets do look odd. Besides, everything posted to it gets posted through our primary account anyway.
I feel bad that this post might not be library blog award quality, but it's been an extremely busy week - so please consider this a light interlude, and I'll get back to more practical posts next week.
The image below is a postcard promoting a book, sent to my director this week. I'd like to submit it here without comment, other than to link to the ForeWord review (cited on the postcard) which was itself an interesting read.
One question I get asked all the time, by patrons who were attracted by one of our book displays and then spent a few minutes looking at all the books, is, "can these books be checked out?"
The answer is of course yes (that's why we put them on display). I don't actually mind answering the question, but any time I'm repeatedly asked the same question, I think there has got to be a better way to communicate the answer.
Then it struck me to use the same trick that restaurateurs and buskers use - you know when you see a tip jar with money already in it, you're more likely to put some in yourself versus a jar with nothing in it?
To translate this theory to book displays, we could start using dollar bills as bookmarks in display books, but I thought a better idea would be to always leave one of the display stands empty. It's subtle and non-verbal, but if someone sees that someone else has already checked out one of the books from the display, it might communicate to them that it's okay for them to check one out, too. Which is what we want them to know, especially if no staff person is around for them to ask.
I did this on all the displays around the Reference desk last week, and I'm waiting to see if anyone asks about checking out a display book. Usually it happens a couple times a week - so far so good.
What do other people do to let patrons know it's okay to check out display books?