July 6th, 2013 Brian Herzog
We have lots of tutors that use the study rooms in the library. One of them emailed me for help looking for a test prep book for a particular exam:
I am trying to search for a practice book for the PRANCE exam- no luck.
If possible, please reserve one for me.
I searched the catalog, and sure enough there were no books for this test. I had never heard of this particular exam before, so I turn to the internet to find out more about it. However, my search for PRANCE exam turned up unexpected results.
You see, I was so focused on exam books that I was totally taken by surprise when the first search result was a YouTube video of two girls taking a prancing exam in a ballet school.
[Note: normally I'd embed the video here, but I don't want people to think I'm making fun of the girls. Of course, most graceful movements looks odd out of context - even Pranercising - but what I found humorous here was my own tunnel vision.]
Anyway, after watching an enjoying the video, I got back to work. None of the results looked like a test the tutor would be looking for, so I figured PRANCE must be a typo. The Google search results page helpfully listed some Did You Mean suggestions for both PRINCE exam and PANCE exam, so I checked them both out.
PRINCE looks like a project management technique used in the UK - probably not the right thing. But PANCE is a physician assistant certification test, which sounds much more appropriate.
I emailed the patron my results, but later that same day she came up to the desk. I explained the confusion, and she confirmed it was PANCE her student needed help with. We didn't have any PANCE prep books in the catalog, but that is one of the exams covered by the LearningExpress Library database, to which we subscribed. I showed her how to access the database and drill down to that exam, and she was very happy.
It wasn't until after she left that I realized my tunnel vision had struck again, also with - when coupled with my juvenile sense of humor - humor results. If you don't see why it's funny, try asking people if they'd like help preparing for their PANCE exam. Just, not in the library - you'll probably get thrown out for violating the Appropriate Library Behavior policy.
July 3rd, 2013 Brian Herzog
Just a quickie pre-4th of July post. This picture surfaced on Reddit awhile ago, but I still find it interesting:
On the surface this sign is great, and almost makes it worth it to charge for library materials just so we could do this. But then it also implies that we would treat people differently, which I don't like. It's tough to politely serve some* library patrons, but that's what we're there for. I wonder if rewarding polite patron behavior actually increases it, or would it breed obstinacy in patrons who otherwise would be perfectly fine but don't like being told what to do.
Not to mention that this sign kind of punishes shy and anti-social people, through no fault of their own. I think stores and restaurants where the workers shout "Good morning!" or "One in the door!" from across the room should have to charge less when it makes customers uncomfortable.
*Threatening or insulting behavior is a whole different topic
June 29th, 2013 Brian Herzog
While alone at the desk one evening this week, things got very busy - patrons lining up, the printer jamming, and every time I went into the stacks I could hear the phone ringing. I knew I missed quite a few phone calls, so I was glad to answer it in a brief break between in-person patrons - until I heard the question:
Can you find me Luke Skywalker's family tree? And Han Solo too? Because they're related.
Talk about feeling exasperated. This immediately felt like one of those "photograph of Jesus" kind of questions, and because things were so busy I almost told him I'd need to just take his phone number and I'd look for it when I had time.
However, I had an internet search tab open, so I just typed "luke skywalker genealogy" in and holy smokes one of the first image results was exactly it:
click to view larger
About a half hour later the patron came in to get it printed out. I formatted it to print on legal size paper, and he was happy because now he could hang it up on his wall like a poster.
While he was here, we also looked at a family tree with pictures too:
click to view larger
But he didn't like it because he preferred a picture of Darth Vader to young Anakin. Sorry, Hayden Christensen.
June 15th, 2013 Brian Herzog
Wednesday is my night to work at the library, and a couple hours before we closed I got an email from a coworker that just said,
I just took a picture that I think will be perfect for your blog. Ask me about it before you leave.
I had no idea what this might be, but at the end of the night, this was the picture from her phone:
She found this amusing because it looked to her that this patron was so desperate for help that she was willing to kneel before the desk (and pray?).
That is a funny thought, but when I explained to the rest of the evening staff what was really going on, they were even more amused.
So: around 2:30 that afternoon, a woman called in asking to reserve a study room for 7-9pm that evening, because she was proctoring a test for a student. No problem. Not 30 seconds after I hung up the phone, it rang again, this time a different woman asked to reserve a study room for her daughter, who was taking a test with a proctor.
I was quick on the uptake and asked if her daughter's name was the same one the proctor just gave me, and it was. Which, really, is just a funny little aside, and didn't really portend the communication difficulties to come.
The evening passd unremarkably. Seven o'clock rolls around and the proctor and student show up for their room.
About seven-thirty, the proctor comes out to the desk to ask if there is a way for her to print from her iPad. This perked me up a bit, because wireless printing is still new to us, and I am always happy when I can show it off. I gave her our little how-to handout, which she was satisfied with and went back to the room before I could help her with it.
About ten minutes later she was back, asking for help - and she was at the desk for the next half-hour. Here's what was going on:
- It turns out, she was proctoring a test for a foreign exchange student from Australia. The test the girl was taking had been emailed to the proctor, as a password-protected PDF (two of them, actually)
- She couldn't email the test to our wireless printer because it was a school iPad, and apparently could only send outgoing mail when it was connected to the school's network (this may or may not be true, but her email was definitely not working, and I wasn't going to change any of her school's settings playing around)
- After we got the wireless printing app installed, we still couldn't print because the PDFs were password protected, and the app just kept saying it couldn't access the file (but gave no provision to enter a password)
- She couldn't log into her school email from any other computer, because she couldn't remember her webmail password, and had left her school laptop at school
Sometime during our conversation, she also relayed that the test this girl was taking was some kind of Australian standardized test, which all Australian students must take - and must take at the same time. Which, of course, is Australia time, hence why they were in the library so late. Of course, the clock had already started, and we still hadn't even managed to print it yet.
The proctor was frazzled, the student was frustrated, and I, being functionally illiterate when it comes to Apple products, was running out of ideas.
But I know that if you start tapping things on an iPad other things happen, so this became my new strategy. When we just opened the PDF, it launched it Adobe Reader, which had limited export options*. However, at some point one of us noticed that her email had the option to move the PDF to iBooks, so we tried that.
Playing with it in iBooks, we found an option to email it with her personal (non-school) account, which miraculously did work. She emailed it to my library email, I opened the file at the desk, she entered the password, and thank goodness it printed okay. Repeat for part two of the test, and the girl was quickly to work - by about 8:20 pm.
All of this really was an ordeal to get through, compounded by the fact that the longer we screwed around, the less time the student had to take her test. My coworkers all appreciated this, and one remarked that she now understood why the woman was kneeling at the desk.
But no, that's not the reason. The proctor's shirt happened to have a very loose and floopy neckline, and if she leaned over towards the desk in the slightest, she'd be putting on quite a show. So, the entire time I was working with her, she kept using one hand to hold her shirt closed. And I don't know if you've tried it, but it is very difficult to try to operate an iPad while one hand is preventing a wardrobe malfunction.
Eventually, she just gave up and knelt in front of the desk, because at least that meant she didn't have to lean over. That was the point at which my coworker walked by.
So, amusing yes, but the story isn't quite over. At 8:55 pm I went to the study room to let them know the library was closing. Since I knew the student got a late start, I was going to offer to stay a bit past 9:00, if she needed just another ten or fifteen minutes to finish up.
The proctor said she appreciated that, but the test had another three hours(!) to go. Holy smokes. This town pretty much rolls up the sidewalks at 9pm, so I really have no idea where they were going to go to finish this test. I felt bad for them, but they were just happy to have the printed tests and said they'd figure something out.
And speaking of figuring something out, here's something I can't figure out: so, foreign exchange students usually go to the host country by themselves, right? So, when this student's mother called to reserve a room, she must have been calling from Australia. Huh.
*One option I never ruled out was opening the test on the iPad and just photocopying the screen. Luckily, we never had to implement this.
June 1st, 2013 Brian Herzog
In case you missed the discussion or the post on LISNews, there have been a flurry of great "library one-liners" on the publib email list. Nothing I could come up with can top these, to please check them out. A few of my favorites were:
I need a photograph, not a painting, of the meteor hitting the earth and killing off the dinosaurs.
~ Dusty Snipes Grès – Ohoopee Regional Library – GA
I once had a patron complain because our color copier wouldn’t make color copies of his black and white Resume. I never did figure out exactly what he was expecting.
~ Michael Gregory – Campbell County Public Library – KY
Patron - I'm looking for information on the Sultana Indians
Me (after a long and fruitless search) - where did you get this reference?
Patron - I dreamed about them.
~ Lisa Richland – Floyd Memorial Library – NY
The problem is that, while reading through the submissions, I immediately started thinking of resources that might be used to answer them. Oh well.
May 25th, 2013 Brian Herzog
Even the most rotten weeks can have bright spots - and here's a spectacularly shining example of why working with the public can be rewarding.
Just opposite my library's Reference Desk are doors leading out to our courtyard. While I was sitting at the desk, a mom and her three year old daughter came in from the courtyard and walked right over to me. The mom encouraged her daughter to ask me her question, but the little girl froze and went into the hide-behind-mom's-leg defensive position.
So, the mom asked:
We were outside and noticed the bird bath was dry. Do you have a watering can so we can fill it up, because she feels bad that the birds can't get a drink.
I'm sure we have a watering can but I have no idea where it is, so I went into the staff room and grabbed a pitcher. Both of their faces lit up when I came back out to the desk, and they took it back out into the courtyard:
I was pretty happy throughout this entire exchange too, and wanted to snap a photo before the moment ended. When the mom returned the pitcher and said thanks, I showed her the pictures I took and asked if I could share them.
This is one of the best reference questions ever, and I think it was a good day all around at the library - yay, libraries!