Patron interactions like this are one of my favorite parts of my job.
On Wednesday this week, late in the afternoon, the phone rang. It was just a patron calling to ask what time we closed that night, so I told him, and hung up. No problem.
Then, not two minutes later the phone rang again. When I answered it, the patron asked,
Hello, do you recognize my voice?
Of course it was the same patron who just called minutes before. I said I did, and he continued,
Well, I've already forgotten what time the library closes tonight. Can you tell me again. [I tell him 9:00 pm.] Okay thanks. I'll try to remember this time, but don't be surprised if I call back. You know, you should put your closing time in your phone number, because I have that memorized but I can't remember your hours.
It must have stuck with him this time, because he never did call back. However, what a neat idea - our phone number could be 978-930-2100 because we're open 9:30 - 9:00 (and 24 hour time for 9:00 pm is 2100). Of course, we'd need a different phone number for Fridays/Saturdays, and Sundays, so I guess that idea breaks down quickly.
I was looking at some old Town of Chelmsford annual reports recently, to research the opening of one of the High School buildings in town. Just by chance, I came across a page that stood out to me (for obvious reasons):
Chelmsford was a much more agricultural community in 1917, so it makes sense that moths could be a big deal, and that the town would have someone inspecting slaughterhouses. But they still made me laugh, and double-check if these positions are still on the Town payroll (they didn't seem to be). History is fun.
This was actually a reference question I asked myself, but it's sort of summery so maybe relevant to other people - and, hopefully, helpful.
I was outside playing one day a few weeks ago and ended up with pine sap on my favorite pair of shorts. That's the worst because I don't like going shopping, and I thought that sap meant pretty much the end of clothes.
I was sad, so I put them aside in the hopes that the sap would just evaporate naturally. I came across them last week, and was able to determine that sap doesn't naturally evaporate out of shorts.
Since no laundry experts were around to ask, it occurred to me search online for "remove sap from clothes" to see if the internet had any ideas. I figured they did, but also figured it involved vinegar - which seems like the magical cure for almost anything, but is too bad because I can't stand the smell of vinegar.
So, with the optimism appropriate to any new trip on the internet, I started clicking links.
There was no shortage of tips and old school remedies, as you might suspect. The consensus seemed to be rubbing (or soaking) the spot of sap in anything from laundry detergent to cooking oil to WD-40 (surprisingly, vinegar was not mentioned).
Most of the options were either things I didn't have, like nail polish, or didn't actually trust, like peanut butter. But one that kept coming up - hand sanitizer - sounded interesting.
I don't have any at home (because, you know, super-bacteria), but it seems to be everywhere else so it was worth a try. I was especially swayed by this guy's video:
My shorts are cotton, but if it works so magically on his, why not mine, right?
And holy cow, it worked! Mine took three applications - my guess is because it was a big blob that had soaked through the cotton (and I had already washed and dried them) - but it worked. In just a couple minutes, it was as if the sap was never there. I don't know where it went, but it went away.
Besides the magic, it must be the alcohol in the hand sanitizer breaking down the sap, but I couldn't be happier to be able to wear my favorite shorts again stain-free.
My pre-library background is in marketing, so branding and logos and things are never far from my mind. Over the July 4th weekend, I took the opportunity to throw together some library versions of famous logos (that is, I was too lazy to get off the couch one day so this was a way to entertain myself).
Everyone knows the traditional library symbol...
Here's one to get us attention during the comic book movies trend...
And one to appeal to athletes...
The straight-backed posture above seemed too static, so here's the same thing with some forward energy (or the reader just to a good part in Fifty Shades of Grey...
And of course one for coffee drinkers...
And again for coffee drinkers who like a creepy face...
I still like my "I Library" idea too, but it never really took off. Of course, my favorite cross-branding is the one in my site's header image, but that Superman one turned out pretty well too.
Here's a real turkey of an Easter Egg right before Independence Day:
I was searching the Microsoft clipart gallery in Powerpoint because I needed a picture of a Teddy Bear for an event listing on our calendar. And skimming the results, the third one down on the left looked like it might be a good candidate...
So now click on the image above to share in my surprise at that particular clipart bear's scary costume. Is this an April Fool's joke?
I don't know where Microsoft's online clipart gallery is pulling from, but they are far more prepared with clipart for all types of occasions and holidays than I would have expected.
I know I tend to be overly-paranoid, but sometimes reference questions are so unusual that I think they just have to be some "secret shopper" type test to see if I'll take them seriously. One such question came in via email last week:
Comments: Do you have reference/source documents on trade of goods/ideas from Asia to Europe during the 18th Century? I am a French & Indian War re-enactor, and I am looking to doing some research on whether certain items, bamboo training sword and stuff like that, as well as knowledge of martial arts would have been traded during this time period.
Thank you for your assistance.
What the heck? It sounds both plausible and ridiculous at the same time. However, since that's the kind of criteria that interests me, I looked around to see what could be found.
My coworkers had already pulled the few books we had on the French and Indian War, but they weren't much help. And we didn't have any resources on Europe-Asia trade in the 18th Century, so I continued looking online. The best I could find were references to European colonization of Asia, but not much specifically about the trade of bamboo swords or martial arts training.
So, I replied to the patron with what I could find:
Since we didn't have any luck with library resources, I tried to find other organizations with more expertise in the French and Indian War. Here are a few groups that might have the information you're looking for:
I did find a reference stating that the French and Indian War was the name of just the North American theater of the Seven Years War, which took place in other parts of the world simultaneously, including Asia. It looks like France, England, and Spain had various battles in Asia, mostly in India and the Philippines. Although fighting happened at the same time as the French and Indian War in North America, I wasn't able to find any cross-over between the two areas.
I'm sorry we can't provide more direct help, but we will keep looking at let you know if we find anything with the connection you're looking for. Thanks.
Head of Reference
Chelmsford Public Library
Very shortly the patron replied:
Sent: Wednesday, June 10, 2015 7:38 PM
To: Chelmsford Library Reference
Subject: Re: Chelmsford Library Reference Question
I thank you very much for your assistance, and I must especially thank you for going several steps beyond what I expected, it is greatly appreciated!
I always feel a little guilty when a patron thanks me even though I don't feel I helped very much, but perhaps one of the museums will provide the information he's seeking. And I've been mostly out of the library since this question came in, but now that I'm back I can continue looking - I still have the patron's email address, and who knows what further research might find.
Still, though - I will admit to looking this patron up in the catalog to make sure he was real before I started working on the question.