October 4th, 2014 Brian Herzog
While I was talking to a patron, the phone rang and my coworker answered it. She listened for a little while, said "Yes, I think so," and then hung up.
Any time that happens, you know it's going to be a story.
She turned to me afterward and said the patron just asked her,
Is Boston Market considered fast food?
Yes. Her logic is that any restaurant where you order at a counter and pick up your own food is fast food - if you order at a table and your food is brought to you, it's not fast food. That seems like a good distinction, and apparently it satisfied the patron as well.
Sometimes, the hardest thing about working in a library is not getting to ask, "why?"
September 27th, 2014 Brian Herzog
This week's question is a two-fold cautionary tale: first, it illustrates the importance of
annunciation enunciation, and second the importance of the reference interview. What I thought I heard initially was certainly not what this patron actually wanted.
A male patron calls the desk and says,
One of my wives' books is overdue - can you renew it for her?
Of course, what he meant was "One of my wife's books..." - it loses a little in the translation to typing it out, but it was pretty clear over the phone. Clearly wrong, though, and it made me laugh. It also reminded me of the joke about the importance of the Oxford comma.
But, item renewed, so everyone is happy (in a very non-polygamous sort of way).
September 21st, 2014 Brian Herzog
This ended up being one of those very rare reference questions where initially it seems like a million-to-one shot, and ends up very casually being that one in a million. This email request came to the reference desk:
Submitted via Chelmsford Library Reference Question.
Allan Daniel Clark, from (born\in North Clemsford, MA Born june 19, 1924, Father Shirley John - Mother Lela M. Lord Clark Enlisted in the US Navy on jan 27, 1953 at Boston, MA Lost on the submarine USS Swordfish (SS-193) --- This man's photo is needed for use with his published Memorial record in the set of six volumes of all the known men lost while attached to a US Submarine Command during World War II. Photos may be in local newspapers of school yearbooks, etc.
That sounds like a great project. My library does have a collection of Chelmsford High School yearbooks, but unfortunately it's not complete. And of course, the further back you go, the more gaps there are in the collection.
But by doing some estimation - someone born in 1924 would be 18 in 1942 - I guessed the yearbooks we'd need would be in the 1940-1943 range. According to the catalog that should be no problem, but when I got to the shelf the only one from that period that was actually there was 1942 - not great odds.
Also, it turns out that Chelmsford High only included photos of the seniors in the yearbooks, with other classes only having their names listed.
But, despite the odds, this was indeed the correct yearbook, and Allan Daniel Clark was right there at the bottom of the page:
I was rather surprised, but very happy. I emailed the patron some scanned versions of the page, as well as contact information for the High School to see about copyright permission. I felt really good about being able to answer this question, but even still I was expecting the inevitable reply:
Thank you for your efforts on locating photos. For your reference, i am attaching a description of the six volume series.
Although I wish him well with this project, the library will not be purchasing this six volume series.
Tags: chelmsford high school, chs, libraries, Library, photo, project, public, Reference Question, submarines, WWII, yearbook
September 13th, 2014 Brian Herzog
This whole interaction made me laugh, but I have to call Spoiler Alert for anyone who hasn't read Be careful what you wish for by Jeffrey Archer - because this question does reveal the ending (I think).
A patron called in on a cell phone (with driving noises in the background) asking if there's a book after Archer's Be careful what you wish for. While I'm checking our catalog (which has Novelist Select built into the pages to list books in series order) the patron says [and this is the spoiler],
Everybody just blew up and the book ended so there's got to be a sequel.
When I get to the record I tell him it was just released in 2014 and is the fourth book in the series, but the fifth book isn't out yet. The patron's reaction could have caused an accident:
What? You mean they're going to make me wait? I just finished the last CD and I want to find out what happens next!
I couldn't help but laugh. It's honestly a joy to hear someone so into a story.
At least I could tell him book five, Mightier than the Sword, is due out in February 2015. I haven't read any of these, but if this patron is so excited about them I think maybe I should. Any audiobook that caused someone to call the library immediately after the last disc ends has got to be good.
September 6th, 2014 Brian Herzog
Earlier this week, a coworker at our circulation desk sent me this message:
A patron came to the desk last night and asked where the last 6 months of Skeptical Inquirer were. He said they're never there except the new one. Did we have a blip in circulation?
It turns out that this is a bi-monthly magazine, and the issue the patron wanted was checked out. All of our copies were accounted for, but since there are fewer issues than a monthly magazine, it just seemed like more were missing than actually were.
But: this patron had doubts and that led him to ask a question - do you know what makes him? A Skeptical Inquirer!
It's things like this that make being a librarian worthwhile.
August 23rd, 2014 Brian Herzog
You know that saying about teaching a man to fish? Well, in this case, it was more like just having to point out to him that he had a big plate of fish sitting right in front of him.
A patron walked up and said this to me:
Can you request a book for me? I think it's a French book, I mean a book from France. I don't know the title or the author though. But it's got instructions for a velocar inside. On second thought, it might not be a book, it might be a magazine, but in French. Can you get that for me?
Well that's all fine, but what's a velocar? Apparently, it's a type of bicycle that's more like a pedal-powered three-wheeled car, and indeed from France.
After talking to the patron a bit, what I learned was that he was interested in building one of these for himself, and found some plans online. Except, the plans were pages from a book (or magazine) that someone posted on a forum - except, they were too small to read, so he wanted to find the original book (or magazine) so he could see the instructions. He said he'd already tried printing what he'd found, and indeed showed me the pages, which indeed were just too low-quality to read.
I told him the only place I could even think of to begin with this was the website where he found them - maybe, I hoped, the book (or magazine) pages would have the title and author on them which would give us a lead. But failing that, it seemed like all we could would be to try to email whoever posted them to the forum and hopefully find out the original source that way.
So we walked back to his computer so I could see the forum he was on. And sure enough, multiple pages were posted there, and the thumbnail images looked more or less like instructions for building a velocar. And of course, being thumbnails, they were too small to read, so I naturally clicked the first one in the hopes of finding information about the source.
A larger image of the page popped up, and the patron immediately stopped me by saying, in a somewhat shocked voice, "what did you just do?"
I explained that the thumbnails like this are usually linked to larger versions, and clicking them will bring up a version you can read or print. I figured he had tried this, because he had the large printed version which were poor quality.
But no, he had no idea you could click the thumbnails. What he did know how to do was right-click on the thumbnail, copy/paste it into Word, expand the image to make it fill the whole page, and print it. Of course, expanding a small thumbnail to fit a whole page will look terrible, which accounted for the low-quality prints he had.
He knew how to do all of that, but didn't know you could just click the thumbnail and see a higher-quality version.
So I showed him how to get from the forum post with the thumbnail to the larger, print-ready version, and he was happy. Sort of befuddled that it was right there in front of him the whole time, but definitely happy that he would so easily get the plans for the velocar.
I always like showing patrons new tricks and things that make their life easier, but holy smokes I didn't expect it in this case. Not only was this a new skill for a patron, but I didn't end up having to try to track down a mysterious book from France.