May 6th, 2015 Brian Herzog
My brother told me about this a few months ago, but I forgot about it until I saw a local news article this week.
Police Departments nationwide have been designating themselves as "Safe Zones" for the face-to-face part of online sales. If you buy or sell something online, you can use the local Police Station as the place to meet the person to exchange the merchandise.
What a great idea. Of course, my next thought was, "hey, libraries could do that too." And of course they could, but Police Stations clearly are a better choice. As the article about the Chelmsford Police points out,
The lobby inside of the Chelmsford Police Station is staffed 24 hours a day, 365 days a year and is equipped with surveillance cameras that constantly record activity in the station. This added security provides a level of protection that most public meeting places cannot.
Besides, libraries often have rules about using the library for commerce - although most of those rules exist in a gray area.
And two more links from the above-linked Lifehacker article:
I don't personally do a lot of online buying and selling that requires meeting the person. However, I'm sure this is something that will become more common in the future, and it's nice to know this service exists.
Tags: buying, craigslist, face-to-face, ftf, libraries, Library, online, police, police department, police station, public, safe zone, selling
April 30th, 2015 Brian Herzog
Talk about timing - yesterday my coworker received a sample of the FTC's literature packet on how to identify and respond to scams. I wish we would have had these in the library on Saturday.
I didn't know the FTC offered these, but when I checked their bulkorder website, I found a ton of stuff on all different topics.
Good job to the FTC (and other government agencies, for that matter) for making this type of information available free to the public. My coworker already ordered some of these for us to pass out to patrons, and I am going to look through what else they offer to find more that will be useful - they have an entire section on Privacy & Identity.
This is definitely a good resource to bookmark to keep the library stocked with useful information. https://bulkorder.ftc.gov
Tags: anti-scam, education, federal trade commission, ftc, https://bulkorder.ftc.gov, libraries, Library, literature, public, scam, scams
December 17th, 2014 Brian Herzog
Here's something I really curious to learn more about: I've seen a lot of talk lately about driving-tests.org.
It's a website that offers free test prep for driver license exams, but what I keep hearing about is their library version. I think that version is the same as the free one, except it has no ads, and can also be branded with your library's logo (and obviously links directly to the exam for your state).
Check out their marketing email, but this banner pretty well sums it up:
It seemed interesting, so I poked around the free Massachusetts tests (mainly to see if I would pass it*). Some of the questions seemed so odd - and so very specific - that I really had no idea if they were actual laws or not.
Now, here's a tangent: one of our historically high-theft items is the MA Registry of Motor Vehicle's Driver's Manual. Anyone used to be able to get these free to study for the test, then they went to $5 and you had to pick them up at an RMV office. But then I couldn't even get them from an office, because they were always out when I went. And of course, if it's hard for us to get, it's also hard for patrons - and when I occasionally did get a copy for the library, it wasn't long before it went missing.
Which is why an online exam prep tool seemed like a good idea. But, not being an expert on MA traffic laws, I thought I'd ask the RMV if they've heard of it and if they considered it useful. I knew contacting the RMV like this was a long shot, but I was shockingly and pleasantly surprised.
Less than 24 hours after sending in my question through the RMV website's general contact form, I received this reply:
The Massachusetts Registry of Motor Vehicles does not license any online driver education programs, nor do we approve or disapprove of any online training programs. A student could not receive credit towards the mandatory training time by having taken an online program.
A very casual review of this particular web site leads me to believe that the content is not entirely accurate.
Please let me know if you have any other questions.
Wow, that was exactly what I was looking for. And since I had their attention, I did ask another question: how can libraries reliably get a copy of the Driver's Manual each year?
The same person emailed me back saying they didn't have any kind of standing order program, but to just email him our address and he would mail me a copy**. I did, and he did! I'm going to start doing this every year, too, because the Driver's Manual is a perennial request.
Now back to the main story: after our print copy of the Driver's Manual arrived, I decided to take the test again, this time trying to look up each question in the booklet to see if I could find the answer. I could, for all but two of them - and in every case where I did find the answer, it was correct.
I only did this for the MA Permit Practice Test 1, but that was better than I expected. It seems like a number of libraries have already signed on to their library version (here's Alameda (CA) Free Library, and I am really curious to hear about the experience of their patrons - does this website help prepare them for their driver's test? Do patrons benefit from the library version more than the regular free version?
If you have any experience with this tool, please leave a comment - thanks!
*I did not, the first time. But I re-took the same test the next day and did much better!
**Note to other MA librarians: I asked if it was okay for me to share his info with other libraries, and he said no problem. So contact me if you'd like his email address.
Tags: dmv, driver, driver's test, drivers, driving, driving-tests.org, exam, libraries, Library, ma, massachusetts, public, rmv, test
October 23rd, 2014 Brian Herzog
I totally dropped the ball and am late in posting this. However, my library was featured in the October issue of Sky & Telescope magazine!
The article focused on a practical program for circulating telescopes from a public library. Thanks to the generous donation from local astronomy buffs, we've been circulating two telescopes for about the last six month.
The photo above appeared in the article, showing library staff checking out a telescope to patrons. The article goes into detail about the best telescopes for library use (that is, easy-to-use and hard-to-damage), how to prepare them, and what to circulate with them to make it a good experience.
If you're interested in expanding your non-traditional collection to include telescopes, definitely read this article. Unfortunately the article isn't available free online, so if you don't subscribe it should be in both EBSCO's MasterFILE and Gale's OneFile databases. Or talk to me about an ILL request.
And one last note: there has been a double-digit waiting list on our telescopes ever since we started offering them. I neglected to sign up right away, and now have been waiting four months for it to be my turn.
September 4th, 2014 Brian Herzog
I just got back from an extra-long Labor Day weekend, which of course means my desk had accumulated a variety of items in my absence. Most are fairly routine to deal with, but a few - namely, donations from patrons - sometimes require special tactics.
For regular donations (like books and DVDs), we either add them to the collection or give them to our Friends group for the book sale. But other things, local history items, photographs, old newspapers, and other assorted ephemera, don't fit into an existing slot somewhere in the library, which means a Decision must be made.
In my case, all that stuff (a.k.a. Deferred Decision items) goes under my desk. It occurred to me that it's possible that the best stuff in libraries lives in places like this - and only because we don't know what else to do with it.
So, as an exercise in public shame, I thought I'd share what it looks like under my desk, and explain what's there and why. Here's what is under my desk:
Now, going from left to right:
- The tall thin boxes are unassembled acid-free archival boxes, waiting to be used
- Next is an assembled archival box, which is my catch-all for any local history item that isn't a book. This currently includes (but is not limited to) a route map for the Bruce Freeman Rail Trail bike path (the white roll on top), old and newish newspapers, unmarked photographs, random notebooks and records, loose yellowing pages from who knows what, and some duplicates of things we have in our Local History Room. Most of these things I found while cleaning out different cabinets in the library and just consolidated here - beyond that, I don't have any idea where most of it came from
- The white box is where I keep the current year of our local newspaper - we have a "reference" subscription to the paper, which I send out to be microfilmed after the year is complete. The publisher doesn't provide microfilm copies, so this is the only way we can continue to build a clean filmed copy for our archive
- The "tax products" box is something I keep just because it makes me laugh, although I haven't found an actual use for is yet
- And finally on the right, this entire box was donated by a patron and is full of magazines, newspapers, and scrapbooks of clippings, all from the 1960s and relating either to the Kennedys or the moon landing
Since we're a public library and not at archive, we really don't have a way to make most of this stuff publicly-available. But I also can't bring myself to just throw it all into the recycling bin.
I've tried to find homes for some of it - I called the JFK Library to see if they'd be interested in the old Kennedy stuff, but they said they have loads of it. Everything else, I just keep telling myself that some day when it's really slow at the desk, I'll go through it all and do something with it. Some day.
Anyway, I'd be curious to hear if anyone else has a treasure trove like this under their desk (or elsewhere). I hope I'm not alone, and I suspect that I'm not.
April 17th, 2013 Brian Herzog
Although I'm 20 miles from Boston, the explosions at the Marathon have been the dominant topic for the last couple days. Amid the tragedy, I couldn't help but notice a few things about the way information (and misinformation) flowed.
Almost immediately, the authorities were calling for everyone with photos or videos of the day - not just the explosions, but the entire race route throughout the morning - to share their media with the Police. They're even stopping people leaving the city through Logan airport to individually ask people if they captured anything. Of course the majority of people watching the race would have been taking pictures and video, and these will be tremendous help to the investigators. I'd never heard of this kind of solicitation on such a massive scale before, but I was impressed that City officials did not hesitate - shortly after it became clear the explosions were not an accident, they were asking for help from the public.
Also in short order Google created the Boston Marathon Explosions Person Finder - it's a way to both get information on someone that may have been near the scene, as well as a way for people to let others know they're safe. It's not the first time it was used, but is another helpful tool for sharing information.
Somewhat related, I also found it interesting that officials were repeatedly asking people to text and email loved ones instead of using their cell phones to make calls, to lighten the load on the over-burdened cell phone network. Even radio reporters at the scene kept getting cut off as their calls were dropped, and this technological fail led to rumors that the cell phone network had been deliberately shut down.
Which was false, but rumors were to be expected, I think. So I thought it was great that by Tuesday, Snopes already had a page up debunking some of the conspiracies and rumors - some of which are still being circulating among people I know and on the radio. Snopes is also continually adding information as they can.
Of course, all of this is in addition to the tip hotlines, press conferences, and other traditional ways to pass along information in situations like this. This is the closest I've ever been to this kind of emergency, and distracting myself with information logistics helped deal with the event itself.
And one last thing - a quote from Mr. Rogers, seen on Twitter:
This quote is contained with PBS' page on helping kids cope with scary situations. From what I heard on the news, there was an abundance of on-the-scene helpers - sharing information is just another way to help.