or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk



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Where The Good Stuff Lives

   September 4th, 2014 Brian Herzog

I just got back from an extra-long Labor Day weekend, which of course means my desk had accumulated a variety of items in my absence. Most are fairly routine to deal with, but a few - namely, donations from patrons - sometimes require special tactics.

For regular donations (like books and DVDs), we either add them to the collection or give them to our Friends group for the book sale. But other things, local history items, photographs, old newspapers, and other assorted ephemera, don't fit into an existing slot somewhere in the library, which means a Decision must be made.

In my case, all that stuff (a.k.a. Deferred Decision items) goes under my desk. It occurred to me that it's possible that the best stuff in libraries lives in places like this - and only because we don't know what else to do with it.

So, as an exercise in public shame, I thought I'd share what it looks like under my desk, and explain what's there and why. Here's what is under my desk:

Under The Desk

Now, going from left to right:

  • The tall thin boxes are unassembled acid-free archival boxes, waiting to be used
  • Next is an assembled archival box, which is my catch-all for any local history item that isn't a book. This currently includes (but is not limited to) a route map for the Bruce Freeman Rail Trail bike path (the white roll on top), old and newish newspapers, unmarked photographs, random notebooks and records, loose yellowing pages from who knows what, and some duplicates of things we have in our Local History Room. Most of these things I found while cleaning out different cabinets in the library and just consolidated here - beyond that, I don't have any idea where most of it came from
  • The white box is where I keep the current year of our local newspaper - we have a "reference" subscription to the paper, which I send out to be microfilmed after the year is complete. The publisher doesn't provide microfilm copies, so this is the only way we can continue to build a clean filmed copy for our archive
  • The "tax products" box is something I keep just because it makes me laugh, although I haven't found an actual use for is yet
  • And finally on the right, this entire box was donated by a patron and is full of magazines, newspapers, and scrapbooks of clippings, all from the 1960s and relating either to the Kennedys or the moon landing

Since we're a public library and not at archive, we really don't have a way to make most of this stuff publicly-available. But I also can't bring myself to just throw it all into the recycling bin.

I've tried to find homes for some of it - I called the JFK Library to see if they'd be interested in the old Kennedy stuff, but they said they have loads of it. Everything else, I just keep telling myself that some day when it's really slow at the desk, I'll go through it all and do something with it. Some day.

Anyway, I'd be curious to hear if anyone else has a treasure trove like this under their desk (or elsewhere). I hope I'm not alone, and I suspect that I'm not.



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Information Sharing in an Emergency

   April 17th, 2013 Brian Herzog

Although I'm 20 miles from Boston, the explosions at the Marathon have been the dominant topic for the last couple days. Amid the tragedy, I couldn't help but notice a few things about the way information (and misinformation) flowed.

Almost immediately, the authorities were calling for everyone with photos or videos of the day - not just the explosions, but the entire race route throughout the morning - to share their media with the Police. They're even stopping people leaving the city through Logan airport to individually ask people if they captured anything. Of course the majority of people watching the race would have been taking pictures and video, and these will be tremendous help to the investigators. I'd never heard of this kind of solicitation on such a massive scale before, but I was impressed that City officials did not hesitate - shortly after it became clear the explosions were not an accident, they were asking for help from the public.

Also in short order Google created the Boston Marathon Explosions Person Finder - it's a way to both get information on someone that may have been near the scene, as well as a way for people to let others know they're safe. It's not the first time it was used, but is another helpful tool for sharing information.

Somewhat related, I also found it interesting that officials were repeatedly asking people to text and email loved ones instead of using their cell phones to make calls, to lighten the load on the over-burdened cell phone network. Even radio reporters at the scene kept getting cut off as their calls were dropped, and this technological fail led to rumors that the cell phone network had been deliberately shut down.

Which was false, but rumors were to be expected, I think. So I thought it was great that by Tuesday, Snopes already had a page up debunking some of the conspiracies and rumors - some of which are still being circulating among people I know and on the radio. Snopes is also continually adding information as they can.

Of course, all of this is in addition to the tip hotlines, press conferences, and other traditional ways to pass along information in situations like this. This is the closest I've ever been to this kind of emergency, and distracting myself with information logistics helped deal with the event itself.

And one last thing - a quote from Mr. Rogers, seen on Twitter:

@petemanning When I was a boy and would see scary things in the news, my mother would say 'Look for the helpers. You will always find people helping.

This quote is contained with PBS' page on helping kids cope with scary situations. From what I heard on the news, there was an abundance of on-the-scene helpers - sharing information is just another way to help.



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Librarian Q&A Forum At StackExchange Now Live!

   May 30th, 2012 Brian Herzog

Unshelved comic stripGreat News - the Libraries and Information Science question and answer forum, by librarians for librarian, is now open for business! Check it out:

http://libraries.stackexchange.com

This is the long-awaited replacement for Unshelved Answers - at least, I've been waiting for it, because I used it all the time. I love that librarians have a place to ask each other questions, share tips, ideas, and best practices, and just easily communicate - all with a searchable archive.

Thanks to all the early committers and beta testers. If this is completely new to you, please check it out - it's worth it, and is definitely useful professional development.



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Library Anytime: Highlighting 24/7 Library Services

   May 23rd, 2012 Brian Herzog

Chelmsford Library Anytime logoHere's an idea that my coworkers and I had talked about for a little while, but really saw take shape at PLA12.

We wanted to create a webpage that really focused attention on all of our library services that patrons can use without having to come into the library. Good idea, right? We went round and round coming up with a name, but eventually settled on Library Anytime.

The PLA session that gelled everything was Designing and Building a Social Library Website, with Rebecca Ranallo (Cuyahoga County [OH] Public Library) and Nate Hill (San Jose Public Library). Their talk was inspiring, and we tried to blend* all their ideas into a single website:

  • Cuyahoga PL has a "library after dark" website, that pops up on their homepage when the library is closed over night - it focuses on resources and services people can use from home or elsewhere
  • San Jose Public Library's website looks great - very distinctive and eye-catching. However, Nate said that after using it for a couple years, they're going to be making some changes (which made me feel less bad about completely lifting their design)

We didn't create any new content for this website - it's just a (hopefully) easy-to-use portal to get to tools that already existed on our main website. But: having a second website to supplement the main website probably means the first website needs work, so our plan is to use this as a basis for a complete redesign of our main website.

Anyway, we launched Library Anytime during National Library Week (which, for those who are counting, gave us a three week development window following PLA), and so far patrons seem to like it. And I can't tell you the number of "I didn't know you guys had..." kind of comments I've heard since.

 


*steal



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Reference Question of the Week – 3/11/12

   March 17th, 2012 Brian Herzog

This isn't so much a reference question as it is just me venting about two different reference interactions that ended up having the same answer.

Consumer Reports OnlineSituation 1:

A patron comes up to the desk and asks to see Consumer Reports. In my library, we get two copies of the magazine - one to circulate, and one to keep behind the reference desk (otherwise, it would only circulate in one direction*). Generally this works well. Our circulating versions are usually checked out, so often people using the reference copies just photocopy the article or ratings or whatever they want.

Such was the case with this patron - except, when I suggested photocopying, I also offered the fact that we have online access to Consumer Reports (through EBSCO). The patron got excited about that, so I showed him how to find it and log in from home. By this time we had found the article he was looking for in the reference copy of the issue, but he said instead of photocopy it he would look it up tonight online, as well as spend more time researching the ratings.

But the next day, he called and said he couldn't find in the database the article that he saw in the magazine. I thought it just must have been his searching skills, so I grabbed the issue to get the title, and then searched the database myself - and I couldn't find it either. And then I noticed that none of the articles seemed to be in the database - the ratings and reviews were, but not the magazine articles.

I apologized to the patron, and told him I'd contact the database vendor to see why those were missing from our account. He said he got enough information from the ratings, so that was good, at least. But I emailed EBSCO anyway, and then got a call later in the day from our sales person (new sales person actually, so he was calling to answer my question and to introduce himself).

He said that our experience was correct - the Consumer Reports database we purchased through them was limited (by the publisher Consumer Union, as EBSCO is just the distributor) to the ratings and reviews only. The full magazine is only available for customers of MasterFILE, which has the full text of each issue.

So, that sucked, and was not something I realized when I originally subscribed to the database (which was probably an oversight on my part, even though it might be a natural assumption to think buying the magazine database would give you full access to the magazine).

Meanwhile...

Ancestry.comSituation 2:

The day after I first spoke with the Consumer Reports patron, another patron asked for help with our Ancestry database. She said she was in the library the week prior doing genealogy work, had printed a page of search results, and now she couldn't figure out how to get back to it.

That seemed simple enough - she was in the family tree section, so I helped her drill back into the family tree search for the name she was researching - and nothing. Not only was there no matches for that name, but the family tree screens didn't look like what she had printed out.

When I realized the menus were all different from our library interface, it occurred to me that perhaps she had gone directly to the ancestry.com website, instead of through our subscription database. So I switched to their website, drilled into that family tree search (called Public Member Trees) - and sure enough, we found the page she had seen before.

But when we clicked the name to see more information (which of course is what she wanted), we were prompted to purchase Ancestry. We were both puzzled as to why something behind the website's paywall wasn't available in the subscription the library was already paying for, so I told her I'd contact the vendor to find out.

I emailed ProQuest, who we buy Ancestry Library Edition from, but they wrote back in a few hours saying that since my question was about the Ancestry.com website, I'd have to contact them directly (and provided the contact information). I did, and a few days later I got this reply from them:

Thank you for contacting Ancestry Library Edition support.

Unfortunately, the Ancestry Library Edition does not have access to the Member Trees that a personal account does. While there is a "Family Trees" section of the library edition, it is limited to the databases listed on the following URL:

http://search.ancestrylibrary.com/search/CardCatalog.aspx#ccat=hc%3D25%26dbSort%3D1%26filter%3D0*42%26

The answer to your question is that the databases available to the library edition do not contain a match for the person being searched for when limiting to the "Family Trees" category.

If there is anything else with which we might assist you, please let us know.

Also in looking around the Ancestry.com website, I found this:

About Public Member Trees

This database contains family trees submitted to Ancestry by users who have indicated that their tree can be viewed by all Ancestry members. These trees can change over time as users edit, remove, or otherwise modify the data in their trees. You can contact the owner of the tree to get more information.

Perhaps I can understand that, since the family tree information is uploaded by users, there is some licensing reason it cannot be resold to libraries. At any rate, I informed the patron, and she was disappointed, but okay - in fact, she thought she knew which Ancestry.com member posted that family tree, so she was going to try to contact her directly.

The Resolution

But the bottom line was, in both situations, the library version of the subscription database didn't have the information in it that the patron was looking for - even though it was available through other (not free) sources. And probably in both cases, it was me being a bad librarian for not having known this beforehand, or evaluated the library editions more thoroughly when I signed us up for them.

I'm sorry for concluding such a long post without some great insight or happy ending. It was just a odd coincidence that these two situations happened at the same time, and with the same (unsatisfying) resolution.

 


*By which I mean, get stolen.



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#PLA12 Redefining the Library through the Collection

   March 16th, 2012 Brian Herzog

Do print collections actually meet the needs of your patrons?

Non-traditional collections actually give patrons the tools to use the information they find in the library - guitars, seeds, video games, ereader, etc.


Why ereaders?

We don't circulate DVD players. Because market penetration of DVD players means most people have them, but only a low percentage of people have ereaders (this will change over time).

Look for partners - contact Barnes & Noble (or other ereader providers) to donate them, give classes, and provide support.

How to circulate ereaders

  • circulate in a padded bag to protect the ereader, along with instruction sheet, circ rules, and a patron survey
  • content: load different ereaders with different genres (best sellers, childrens, teen, etc) and people check out whichever one they want - all titles were listed in the catalog
  • needed to have a separate database to manage devices (and record all information, in case patron deregistered it somehow)
  • losses and damages: out of 300 circing devices, only two have been damaged (one by staff, during transit)
  • training: classes for staff (try to train everyone, and give lots of hands-on time), and classes for the public, along with YouTube videos (provided by B&N - and handouts and FAQs for both staff and public
  • devices do need to be upgraded and maintained, because B&N doesn't support old versions

Seed library

San Mateo is a "food desert" so this encourages people to eat healthier. Partnered with a group called Collected Roots - they help people created a raised bed in their backyard, and teach them how to plant (all for free).

How it works

  • all seeds are donated
  • people write down what seeds they're taking (comes with info on when and how to plant
  • people don't need to return seeds (also don't want seeds that have been cross-pollinated

http://pcsweeney.com/2011/04/12/im-starting-a-seed-library-at-my-library/

Total cost to set up: $30 - seed boxes from IKEA ($3/3 boxes), a binder (library already had). Shelf to hold boxes was donated by local artist who built it from recycled wood.


Guitar library

http://pcsweeney.com/2011/05/31/guitars-at-the-library-its-gonna-be-freaking-rad/

Partnered with a local band who gives lessons, and purchased 15 acoustic guitars (about $200/each), which circ for 8 weeks (grant funded). They also purchased a lot more guitar books, to go along with the lessons. Look for a local store to supply the guitars - hopefully they will work with you select which guitars are best for this project, and help with advice down the road.

Guitars are not requestable, so that they don't have to travel through transit to other libraries.

This project motivated staff to learn guitar, and childrens librarians are trying to do musical storytime.


Programming in a box

Boxes make it easy for staff to present programs - requested through staff intranet (contents are fully catalog, but not visible to patrons). Program guides are provided, but staff are free to change things up any time and add to boxes. Some things can't be kept/shipped in boxes (liquids, etc), so sometimes the libraries have to go shopping after the box arrives. They currently have 64 boxes (for 28 branches), but it's growing all the time (will only stop when they run out of room).

Staff needs to book them to use, but need to spread them out because each box needs to come back to main library to be restocked.

These boxes are a huge timesaver for the staff, while still provided good programs to patrons.


Video game collections

Gaming is mainstream (everyone knows Pac-Man, Pokemon, Angry Birds), and almost a traditional library collection at this point.

Video games have plots, character development - same things as books (read Sex, Brains, and Video Games. Plus they lend themselves well to programs, tournaments, and community engagement - and tie-ins with books and movies.

This is probably the last generation of games that can be physically loaned - pretty soon games won't be played on consoles from cartridges.

ALA Gaming Roundtable is now providing reviews of video games and boardgames, so libraries should pay attention. Also look for National Gaming Day - http://ngd.ala.org



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