or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk



Archives for Technology:


I Don’t Like The New Firefox Search

   February 12th, 2015 Brian Herzog

This post should have the subtitle, Turning back the clock, one "feature" at a time.

So the internet is all about sharing, right, no matter how small and insignificant the topic? Here's a small and insignificant tidbit I thought I'd share, because I'm an anti-change curmudgeon and this was actually a major deal to me.

I've started the process of updating all the Firefox browsers in my life to the latest version. Apparently the last time I updated was version 32.0.1, and am now updating to 35.0.1. Mostly everything is fine, but I HATE how the "improved" search bar works.

Most of you will probably be familiar with the old way:

ffsearch-old

You type in your search terms, and can choose whichever engine you'd like to use. And what you type in stays there, and which engine you choose also stays.

The new way is different:

ffsearch-new

I feel like listing all the reasons I don't like the new method would be petty and whiny (although not unlike me), so suffice to say the way it works just does not fit my workflow.

But happily, Firefox is open source, and offers a way to change back to the old way. A quick search online lead me to the answer:

  • Go into the about:config
  • Type oneoff in the Filter box
  • Double-click to toggle browser.search.showOneOffButtons to false
  • Restart Firefox

The old search bar interface comes back, and once again all is right with the world.



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Reference Question of the Week – 2/1/15

   February 7th, 2015 Brian Herzog

3.5 inch driveA patron came up to the desk this week with a 3-1/2" disk, asking for a computer that can read it.

I had to stop and think - I was pretty sure we had a computer somewhere in the building that still had an a: drive, but wasn't positive. I told him I would walk around and check, but then we got into about a ten minute discussion about different storage options - USB flash drives, CD, DVD, SD cards, etc. He seemed really interested in the pros and cons of each, so I told him as much as I knew. He just wanted to store and carry regular files, as far as I could tell, so I was surprised when he decided by the end of the conversation that a micro SD card was his best option. I mean, I'm sure it would work, but I don't associate those and all with handy access to your resume and stuff. Huh.

Anyway, eventually I went on my quest for a computer with a 3-1/2" drive. I looked everywhere, checking every PC in the building - even digging through old donated laptops - but I couldn't find an a: drive anywhere. Nor could I find an external drive that I thought we purchased just for this situation (although I did find some external CD drives).

I felt bad that I let the patron down, but even worse that it was at that moment that I realized that this format really is dead - at least, it's dead to my library.



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A Better Way To Measure Library Use?

   February 5th, 2015 Brian Herzog

MeasureTheFutureHeader2I saw a post on LISNews today about a new Measure the Future initiative to build hardware sensors to better track how people use libraries. They say,

Imagine having a Google-Analytics-style dashboard for your library building: number of visits, what patrons browsed, what parts of the library were busy during which parts of the day, and more. Measure the Future is going to make that happen by using simple and inexpensive sensors that can collect data about building usage that is now invisible. Making these invisible occurrences explicit will allow librarians to make strategic decisions that create more efficient and effective experiences for their patrons.

On the one hand, I love this idea, because actual data can reveal amazing things. However at the same time, the idea of sensors all over the building tracking patrons sets off my privacy alarms. I'm sure it'll all be anonymous data, but Big Brother (even when it's Big Library) will still be in the back of my mind.

I didn't see too much technical detail on what the sensors will look like or how they will be integrated in libraries. But I think this is a great idea, and am looking forward to seeing their progress.



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Reference Question of the Week – 1/19/15

   January 25th, 2015 Brian Herzog

I hate coming across as cynical and patron-deprecating on this blog, but I could not resist reposting this comic. I'm sure everyone who has worked at a reference desk has gone through this same thought process - for me, it was almost a GOOMHR moment and sums up much of the reference help I've given this week:

poker face tech support comic

I can even forgive the scroll wheel thing, but typing the URL into a search box and clicking "Search" instead of using the Enter key cracked me up.



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When To Use .jpg vs. .gif vs. .png

   January 21st, 2015 Brian Herzog

If you work on your library's website, this infographic on when to use different graphic formats might be useful. Tech things like this always interest me (if you're only a little interested, skip down to the What Should You Use section at the very bottom for the summary). (via)

And speaking of image stuff, Here's a List of More Than 30 Free Image Sites That Don't Look Stock-y. Nice-looking free images are always a good resource. (via)

graphic format inforgraphic


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Reference Question of the Week – 1/4/15

   January 10th, 2015 Brian Herzog

restart dialog boxA patron came up to the desk and asked for me specifically (I was in the office at the time). She said she needs help with her computer, and hoped that I could fix it for her.

The abbreviated version of the story is that her laptop was having problems, so she took it "to the shop" to have them fix it. They said they did, and she never tried it to make sure - she just put it on a shelf and didn't use the computer.

For a year.

Now, a year later, she wanted to use her computer again, but can't remember the password. And can I help?

At least she knew that she had Windows XP, which is something. She didn't have the computer with her, so she said she'd come back the next day.

Which gave me a day to research how to reset or bypass a Windows XP user password, because I had no idea - and it sounded like something that should not be an easy thing to do. However, I found all kinds of websites with all kinds of complicated methods of discovering or resetting the password, including putting password recovery software on a boot disk. Then I found this kid's video:

That seemed easy and straightforward, so I figured I'd try it first - too easy in fact, but, as much as I wanted to help the patron, I didn't think we could really offer support beyond this. Downloading hacking software to a boot disk seemed a bit drastic.

So she came in the next day, and I was shocked that the kid's technique worked flawlessly. Partly because I didn't expect it to be so easy, and partly because it doesn't seem at all safe that it is that easy. But then, this was on a very old laptop with XP.

At any rate, the patron was happy she had access to her computer again - and of course thought I was a genius. I gave her a little talk about updating the anti-virus and getting a year's worth a security updates before she use it normally online, and also told her that XP is no longer supported and maybe think about getting a new computer. She said she got along for a year without a computer at all, so she'll see how it goes.

With a little luck, she may still enjoy XP for years to come.



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