Archives for Technology:
July 10th, 2014 Brian Herzog
This was something I had to figure out for myself - and I was recently asked about it by another library, so I thought I'd share it here.
On the Google search results page, it tries to match your search with a local business, and show you its details on the right - a map, maybe photos, business hours, contact information, etc. I presume they pull this from a variety of sources.
One year, I noticed my library's details showing up there - phone, website, hours, etc. Great, that's Google making things easier for people to find us.
Except, later on our hours changed (we started being open on Sundays), but the hours on Google didn't change. Then one of our Trustees noticed it, asked my Director why our hours were wrong on Google, and that became my project for the day.
This was also what another nearby library recently asked me - their hours were listed on Google, but weren't correct, so how do you change them?
The answer is that you have to "claim" ownership of that business listing by going through the authentication process to prove you're actually entitled to make changes. This then ties the business listing to a Google account, which you can then log into to make changes. It's not hard, and as far as I can tell, is the only way to update it when things change - like if you're open on Sundays in the winter but not the summer, you've got to go in twice a year and manually make the change (lest your Trustees think you're not keeping up with your Internetly duties).
Anyway, here are some pictures. The one on the left is for the JV Fletcher Library (in Westford, MA), which has not yet "claimed" their listing. Ours, on the right, has been claimed - you can tell because theirs has the subtle "Are you the business owner?" link under it:
Once you click that link, you'll be prompted to log in and authenticate. It's been a couple years since I did this, and I don't remember exactly what the authentication process was - although, it could have also changed since then. I also don't entirely understand the hierarchy of various Google products, but I'm sure there is some relationship between business listing, Google accounts, Google+, and I don't know what all.
However, it's worth doing, to get your Google listing associated with an account you can edit. Because of course, if people see it on Google, they assume it's right - so if Google says you're open on Sundays, it's your fault if you're not.
July 3rd, 2014 Brian Herzog
This seems like something that shouldn't be big news, but I think it's cool and long overdue.
I read on Go To Hellman one of those "finally..." posts - Eric had a great idea a long time ago, and now suddenly it's been implemented. The idea:
I imagined that popular websites would use fancy links to let their readers get books from their local libraries. And that search engines would prefer these links because their users would love to have access to their library books.
And now it seems that Overdrive is making this happen - in two ways:
- When you do an apparent book search Bing (like, the girl with the dragon tattoo book, the right sidebar has a "Read this book" section that includes preview & download links to Overdrive. It even suggests libraries based on your IP, so you can check it out - in my case, it guessed right with "Merrimack Vally Library Consortium"
- With the "read online" feature that was added to Overdrive during their last upgrade, people also have easy access to an excerpt. You can see it in the Bing example, and embedded in this Huffington Post book review (also with a "Get book" link)
Good stuff. Not exactly new - LibraryThing, WorldCat, and other book websites have been linking to libraries for years. But this really brings libraries to the forefront of your casual internet browser in a much bigger way - and it doesn't just link to a catalog record for a print item, it's immediate electronic gratification.
It's not everywhere yet - when I tested it tonight, the same search on Google had links to purchase the book from a variety of places, but none to libraries.
And also, these links only go to Overdrive, which, in many cases, is only a fraction of a library's electronic resources (which itself is only a fraction of our overall collection). Still, it's a start, and I'm excited.
Now we just need to get people to use Bing.
Tags: bing, download, ebook, excerpt, go to hellman, huffington post, libraries, Library, overdrive, public, read online
July 31st, 2013 Brian Herzog
Update 8/8/13: I got a message from someone at Google who reminded me of an important competent of Indoor Map - it's really designed to work on phones. I've only been checking it online, where it hasn't changed since it went live. But he assured me that using Google Maps on a phone will use your location to place you on the correct floor. Nice. Not having a cell phone, I forget the fancy things they can do.
I just learned something annoying about embeddeding Street View - Internet Explorer automatically jumps to wherever it is on the page. I found a hacky workaround for this
, which I've implemented on our About Us page, and it seems to work okay. But hopefully, Google will fix this (it only happens with embedded Street Views in IE, not with regular Google Maps or with any other browser). I did not fix it on this page though, so IE users could see what I'm talking about.
This year, the Chelmsford Library has been involved with two Google mapping projects: Indoor Maps and Indoor Street View.
We did Indoor Maps first, which displays a floorplan of your building on Google Maps (instead of just the outline, like the buildings around us). It looks like this:
This is neat because it lets people online see where things are in your building, at a glance. One catch, however, is that they're still trying to figure out how to handle more than one floor (like our building) - so in the meantime, they only show the ground floor.
The process was interesting: we contacted Google Maps and supplied them with labeled floor plans of each of our buildings (the whole thing was free, so we were able to do our branch too), and they sent a crew1 to take multiple GPS readings around the building to make sure the floor plan images matched up accurately with the map itself.
Pretty neat. But of course, when you say "indoor map" what people really think of is Indoor Street View, so we got approval from our Trustees to do that, too.
Indoor Street View
Since there was a cost associated, and a third-party photographer involved, this process was a little different. The first step was to contact "Google Trusted Photographers" in our area to see if anyone was interested, and what they would charge us. I sent requests to everyone within a reasonable distance, and mostly the quotes were in the $1000-$2000 range, with various discounts because we were a non-profit. We ended up going with CJL Photography of Manchester, NH, because his quote2 was one of the lowest, and
he had worked with libraries before we liked his portfolio samples (the struckout link was a mistake on my part).
Now this is where the delays set in. I initially contacted the photographer in January, and had scheduled the photo shoot for February. Then we were hit with a series of snowstorms, which pushed things back. Then, we decided to wait until March because that month we had a really visual art display up in our meeting room. And of course, a few days before he came we got more snow, so he shot the entire inside of the building in March, and then came back in early July3 to do the outdoor shots.
The wait was worth it, I think, and the tour looks phenomenal:
Photographing the inside took maybe two hours, and we chose to do it early on a Sunday morning when we were closed to the public, so as not to interfere with patrons. The photographer used a camera on a tripod to take a series shots from each "point" on the tour to create the 360 degree view, and then handled all the processing on the backend to color-correct, stitch everything together, and upload it to Google. All library staff had to do was make sure the building looked as nice as possible.
In addition to the tour itself, the photographer also created a Chelmsford Library Google+ page, which also features a series of still shots. The still shots are included in the package, and we're free to use them however we want - on our website, in printed materials, etc. I know this is an obvious statement, but holy smokes there is a world of difference between the library pictures I take with a point-and-shoot camera and what a professional photographer can do.
We're not sure what we'll do with the stills yet, but we've already started using the tour. Besides mentioning it on our Facebook page, we've put it on our About Us page, using it to highlight the mural in our Children's Room, and embedded views of our meeting rooms on our reservation page so people can see what the rooms look like before they book a room.
We're certainly not the first library to appear on Indoor Street View - ebookfriendly did a post in March listing others.
They all look great, and we expect this to be a useful tool for us. Not only as an online tour and historical record of the building, but we're hoping that by showcasing how nice our space is, some of our online-only patrons will be motivated to visit in person. But honestly, I've been pretty content just to click around and play, even when I'm sitting in the library. Being online almost makes it like a video game - now I just need a laser gun. Pew pew.
1. I'm sure they had a very precise method, but to us it looked like eight guys randomly wandering around the building for an hour, eyes glued to their smartphones.
2. After the photo shoot, the photographer told me that a business of our size would normally cost about $3000, but libraries would be discounted to around $1000. Our actual cost was a bit lower than that, because I think he underestimated the size of our building with his initial quote, but was good enough to honor it. Incidentally, he was great to work with overall, and I personally would recommend him to other libraries considering this.
3. Which is why you see snow if you look out a window, but see flowers if you walk out of any of the doors.
Tags: google, indoor, indoor street view, libraries, Library, map, maps, online, photo, photographs, photography, public, tour, virtual
July 20th, 2013 Brian Herzog
I've talked about pay phones before, but I like them - and we do still get asked about them - so here's the latest pay phone question.
This week, a man came to the Reference Desk asking if we knew where any pay phones were. The phones in the shopping plaza across the street were removed earlier this year, which were the last pay phones in town I knew of.
Since the pay phone was removed from our lobby, our policy has been to let people use desk phones. I offered this to the patron, but he declined because it was going to be a long call to Worcester, MA (which would also be a long distance call). He said he preferred a pay phone, so my coworker and I and the patron brainstormed where one might be.
We thought of all the high-traffic retail centers, but couldn't definitely remember seeing one anywhere. Eventually the patron thanked us, and just sort of wandered away.
This bothered me, so that night after work, I went grocery shopping. My grocery store is in a big shopping plaza*, and I drove around slowly really looking for a pay phone. And, success! I found one right outside the entrance to Wal-Mart:
At the library the next day, I relayed my find to my coworker, and also the patron who came in later. We thought this could very well be the last pay phone in town, and thought the only way to be sure was to drive around trying to spot them. Not being a digital native, you see, it took awhile before I realized that this is why Facebook was invented.
I asked on the Library's Facebook page if anyone knew where there were pay phones in town, and immediately got some responses:
Great! Crowd-sourcing Reference Questions is kind of fun - and certainly provided a better answer than I did for the patron. This might even motivate me to create a Custom Google Map of local pay phone locations - it would be a challenge to maintain, but there certainly is no other resource for this question.
*This plaza just got a Five Guys!
July 18th, 2013 Brian Herzog
My library finally rolled out a service patrons have been asking for ever since I started: a public scanner.
Requests for a scanner always seemed to wax and wane, and we never got serious about it because of all the logistics involved: where do we put it, should the computer be scanning-only or have full internet access, should we get a simple flatbed scanner or a dedicated scanning product made for libraries, will the staff be able to assist patrons, etc. etc. etc. Recently, the requests have been coming in so consistently that we just bought a low-cost flatbed scanner, hooked it to a computer, and put it out on the floor.
We did do some research beforehand, asking around to see what other libraries did. And coincidentally, on the very day we put the scanner out for the public, another library sent around an email asking the same questions - and very kindly, she also compiled and shared the responses (thanks Becky!):
Most libraries have 1 flatbed scanner that is connected to a public computer. 4 libraries had more than 1 scanner, and 1 library had set up a switch so that 4 computers could share 1 scanner. A few libraries had the scanner in a staff location that was easy for both staff and patron to access.One library kept a scanner at the Reference Desk, and gave it to patrons to hook up to any available computer.
A few libraries used different products: a copier that can also scan, an all-in-one printer that can scan, and book scanners including the BookScan Station from MDS, and the Scannx BookScan Center from Scannx.
Scanner models mentioned were the Epson GT-1500 (which has a document feeder), CanoScan 4500F, Epson WF-4530, Epson V37, and Fujitsu ScanSnap.
Only one library mentioned charging for scanning, many libraries said they did not charge as there was no real consumable cost.
All libraries said the service was very well received with these comments: being able to scan color documents was well received, users could scan to USB, Google Docs, or email, some libraries install the scanner at a computer that is 15 minute only or a walk-up computer, patron assistance is often necessary for first-time users of the equipment.
We really, really, liked the dedicated scanning stations because they are so easy to use, but the cost was prohibitive (in the $5,000 neighborhood). The scanner we purchased was the Epson GT-1500, which is just connected to a desktop computer. Some details:
- Scanner cost: about $250
- Features: document feeder tray, easy-scan buttons on the front of the scanner (which we didn't end up using, unfortunately: the scan-to-email button quickly became a problem, and the others ended up not being entirely intuitive, so we just used desktop shortcuts instead)
- Picture scanning: we use the included Epson scanning software for this, and it works surprisingly well with just the default settings
- Document scanning: we use the included ABBYY Reader software, which gives the option to scan to either Microsoft Word (to edit a document like a resume) or right to PDF to save/email a document without changes
- Bonus Feature: not only is this a new scanner service for patrons, but it also means we can now meet the needs of patrons needing to make color photocopies - just scan their original as a PDF, and then print directly to the color printer! An extra step, but it works
Like the image scanning, the OCR capabilities are surprisingly good. In all the testing we did, there was not one mistake (all test scans were from printed pages, not handwriting). Anything it can't OCR is automatically scanned as an image, and the formatting in both the resulting PDF or Word document were impressive. Word did not carry through colored text, but that is easy enough to re-do.
Something else that impressed me was with the document feeder: I deliberately fed in sheets in opposite directions (as in, sheet one right-side up, sheet two upside-down, etc), to see what it would do - and the software was smart enough to orient them all right-side up and OCR the text with no mistakes.
We put out a couple instructional signs with the scanner to match the desktop shortcuts (Scan a Picture [pdf] and Scan a Document [pdf]), and we'll see how it goes. Staff picked it up quickly, and we can always adjust/improve the patron signs after we see where the stumbling blocks are.
We're also starting off with the policy of "scanning gets preference" at this computer, although it does have the same capabilities as all our other public workstations. We put a little sign saying,
Patrons needing to use the scanner have priority!
If you are not scanning you may be asked to move to a different computer.
And so far it hasn't been a problem. This is a stand-up computer, which we're hoping will facilitate the just-need-to-scan-something-quick patrons.
July 13th, 2013 Brian Herzog
It's things like this that make me love working in public libraries.
A patron was using our public typewriter*, and came to the desk to say that the backspace key was no longer working. It's an electric typewriter, and has an automatic erase/correction tape built into the backspace key - what was happening was that when she hit backspace, the typewriter was no longer erasing the character she had just typed.
I am no typewriter repairman, but to me this sounded like the correction tape had reached its end, and needed to be replaced. My first thought was a bit of terror - there couldn't possibly be anyone that still sells correction tape for this model typewriter.
However, I remembered cleaning out some cabinets in the Reference Office a few years ago, where I found the typewriter manual, as well as some other typewriter-looking odds and ends. I threw them all in a box and left them in the cabinet.
Good thing I did (but of course I would - that's what librarians do). I checked that box**, and sure enough, we had a box of correction tape reels in there. I have no idea how long they last, but I've been here for almost eight years and don't think it's been changed in that time. It's possible the remaining three reels will last another century or more.
Anyway, I replaced the correction tape in the typewriter for the patron (which took a little bit of figuring out), and she said thank you and kept right on typing.
Usually, this is my only goal - to make sure patrons can use library resources. In this instance though, it was kind of a let-down - sure, to her of course we'd be able to do this so she could continue her work. But to me, holy smokes, not only did I just get asked to repair a typewriter, but I actually found the parts to do it, and did it successfully. Yay, libraries! Tom Hanks would be so proud.
*Yes, we still have a typewriter for people to use. It's a Canon ES20, and it gets used maybe once a month. Usually people need to fill in pre-printed forms, but a few parents also use it to show kids how a typewriter works. I love that libraries offer such a spectrum of resources for people - we have a typewriter and fax machine, as well as print-from-home and a electric car charger. In fact, while I was working on the typewriter, I could hear a coworker at the Reference Desk helping someone download an ebook to her Kindle Fire.
**Also in this box was another ink ribbon for the type writer, the manual, the manual to our Canon 400 microfilm machine, spare bulb for the microfilm machine, and manual for the Canon Fileprint 250 printer connected to the microfilm machine. Now that is what I call an Awesome Box.