or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk

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Libraries Circulating Wi-Fi Hotspots: Now That’s Cool

   Posted on Thursday, May 28th, 2015 in Library, Resources, Service, Technology | 8 Comments »

I’ve been quiet lately because I’ve been just flat-out busy at both work and home, but here’s something that has me excited: patrons checking out wi-fi hotspots from their public library. Last month’s article about the NYPL’s circulating wi-fi got me interested. I brought it up at a recent meeting, and a colleague (thanks Anna!) […]


Reference Question of the Week – 5/17/15

   Posted on Saturday, May 23rd, 2015 in Library, Reference Question, Technology | 4 Comments »

I thought this was actually an interesting question, but the real punch line comes at the end. Yesterday at the library, one of our volunteers came out and asked me if she could ask me an iPhone question. Me: Of course. [despite knowing very little about iPhones*] Her: Okay, good. Sometimes when I get a […]


Reference Question of the Week – 5/10/15

   Posted on Saturday, May 16th, 2015 in Library, Reference Question, Technology | 10 Comments »

This isn’t a reference question I received (at least, not recently), but this Reddit thread was too good not to share here: My mother, despite being in her mid 60’s, is awesome with computers. She’s a public librarian, and is often at the wrong end of users’ questions. I came home for a quick Mother’s […]


Reference Question of the Week – 5/3/15

   Posted on Saturday, May 9th, 2015 in Library, Reference Question | 3 Comments »

A patron came up to the Reference Desk with a book tucked under his arm. This was odd because usually when someone has a book question, they hold the book up, or out, so I can see what it is – but this time, the patron was definitely guarding it. After I greeted him, he […]


Safe Places for Meeting Online Sellers

   Posted on Wednesday, May 6th, 2015 in Resources | 5 Comments »

My brother told me about this a few months ago, but I forgot about it until I saw a local news article this week. Police Departments nationwide have been designating themselves as “Safe Zones” for the face-to-face part of online sales. If you buy or sell something online, you can use the local Police Station […]


Reference Question of the Week – 4/26/15

   Posted on Saturday, May 2nd, 2015 in Library, Reference Question | 5 Comments »

An older gentleman came to the desk one afternoon and asked for a copy of the Constitution. Neat – I don’t know that anyone has ever asked me for that. Since he had a cane and came out of the elevator, I wasn’t going to make him walk with me into the stacks, so I […]