or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk

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Boosting a Post on Facebook

   Posted on Friday, May 27th, 2016 in Library, Marketing | 6 Comments »

I mentioned this in passing at a meeting not too long ago, and it got enough interest that I thought it’d be worth posting here. The meeting topic was library marketing, especially for programs. I mentioned that my library occasionally boosted Facebook posts to great success – and it seemed like no one else in […]


Reference Question of the Week – 4/17/16

   Posted on Saturday, April 23rd, 2016 in Library, Reference Question, Technology | Comments Off on Reference Question of the Week – 4/17/16

Since I am helping patrons less than before, the relative number of reference and tech support questions I get from staff have gone up. This is one of those. One day right as I was getting ready to leave for the day, someone working at the Circ Desk called down to say that Evergreen (our […]


Reference Question of the Week – 4/10/16

   Posted on Saturday, April 16th, 2016 in Library, Reference Question | 6 Comments »

As Assistant Director, I’m definitely spending less time at a public desk than I expected. As such, far more of my patron interactions are actually either referrals of difficult patrons from the front-line staff, or else just stories heard second-hand. The latter is today’s question. We’re doing some construction next door to my library, which […]


Assistant Director Update, April Fools Style

   Posted on Friday, April 1st, 2016 in Library, Random | 4 Comments »

This blog has been without a new post for longer that I intended, and hopefully no one minded too much. Switching from Head of Reference to Assistant Director has been both more different and more busy than I expected, but things are starting to calm down finally. So hopefully, that will mean more regular updates […]


Reference Question of the Week – 2/14/16

   Posted on Saturday, February 20th, 2016 in Library, Random, Reference Question | 8 Comments »

Sometimes, what would have otherwise been an ordinary, simple question, gets asked with a slight twist and I just know it’s going to be the question of the week. Last Saturday, a college-age male patron walked up to the desk carrying an empty water bottle and asked, Where is your Brita filtered filler station? A […]


Reference Question of the Week – 2/7/16

   Posted on Saturday, February 13th, 2016 in Library, Reference Question | 1 Comment »

A patron walked up one afternoon and asked if I could show her if she was “typing in Roman Numeral two.” Sometimes, I figure I’ll better understand the question once I see their computer screen, so I just said “sure” and got up and walked down to her computer with her. When I get there, […]