or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk

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I Don’t Like The New Firefox Search

   Posted on Thursday, February 12th, 2015 in Technology | 2 Comments »

This post should have the subtitle, Turning back the clock, one “feature” at a time. So the internet is all about sharing, right, no matter how small and insignificant the topic? Here’s a small and insignificant tidbit I thought I’d share, because I’m an anti-change curmudgeon and this was actually a major deal to me. […]


Reference Question of the Week – 2/1/15

   Posted on Saturday, February 7th, 2015 in Library, Technology | 11 Comments »

A patron came up to the desk this week with a 3-1/2″ disk, asking for a computer that can read it. I had to stop and think – I was pretty sure we had a computer somewhere in the building that still had an a: drive, but wasn’t positive. I told him I would walk […]


A Better Way To Measure Library Use?

   Posted on Thursday, February 5th, 2015 in Library, Technology | 1 Comment »

I saw a post on LISNews today about a new Measure the Future initiative to build hardware sensors to better track how people use libraries. They say, Imagine having a Google-Analytics-style dashboard for your library building: number of visits, what patrons browsed, what parts of the library were busy during which parts of the day, […]


Reference Question of the Week – 1/25/15

   Posted on Saturday, January 31st, 2015 in Library, Personal, Random | 6 Comments »

I’m sure everyone is sick of hearing about New England snow storms by now (I certainly am), but by far the most common question I heard this week was, “Brian, how much snow did you get at your house?” Well, this is how much: Which is to say, more than a lot, but I stopped […]


Today is Look Above The Bathroom Ceiling Day

   Posted on Thursday, January 29th, 2015 in Library, Random | 7 Comments »

It’s not, actually, but perhaps it should be. We had a plumber in the library today fixing one of our men’s restrooms. In the course of his repair work, he had to go into the drop-ceiling in the bathroom, and this is what he found: I’ve heard of library bathroom ceilings being used as dead-drops […]


Reference Question of the Week – 1/19/15

   Posted on Sunday, January 25th, 2015 in Library, Reference Question, Technology | 6 Comments »

I hate coming across as cynical and patron-deprecating on this blog, but I could not resist reposting this comic. I’m sure everyone who has worked at a reference desk has gone through this same thought process – for me, it was almost a GOOMHR moment and sums up much of the reference help I’ve given […]