or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk

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Circulating a Roku for Streaming Videos

   Posted on Wednesday, October 21st, 2015 in Library, Resources, Technology | 14 Comments »

Recently, my Library bought a Roku to start circulating to patrons. I loved this idea, because it solved a problem that has been annoying me for years. Awhile ago, sometimes when we bought DVDs, they would come with an “ultraviolet” version in addition to the physical disc. The ultraviolet version was a digital copy – […]


Reference Question of the Week – 10/11/15

   Posted on Sunday, October 18th, 2015 in Library, Reference Question | Comments Off on Reference Question of the Week – 10/11/15

During the middle of a quiet day, a patron – with a remarkably booming voice – walked up to the desk to ask how he can log into one of the computers without a library card. When I gave him my standard reply to this question, Oh, we don’t take signups or require logons, so […]


Not Your Grandmother’s Acclaimed Urban Fiction

   Posted on Wednesday, October 14th, 2015 in Books, Library, Random | 7 Comments »

So this happened at my library, and everyone got a good laugh out of it. One day in Tech Services, this array of books was delivered: During the course of processing them to be put out for patrons, one of the Tech Services staff noticed that these books were on the, well, pornographic side. Fifty […]


Reference Question of the Week – 10/4/15

   Posted on Saturday, October 10th, 2015 in Library, Reference Question, Technology | 9 Comments »

Here’s an answer to a question that I haven’t been able to use yet. It’s a question I’ve gotten numerous times, but only just recently looked up the answer. For whatever reason, it is not at all uncommon for patrons (or staff who is helping one of these patrons) to ask me, Why can’t I […]


Reference Question of the Week – 9/27/15

   Posted on Saturday, October 3rd, 2015 in Library, Reference Question, Technology | 4 Comments »

This interaction actually happened a couple months ago, but I just now found that I had saved it as a draft. A patron called in one day saying he needed help opening an ebook. Of course I was thinking Overdrive, but after a bit of a discussion, I learned the real story. He had bought […]


Reference Question of the Week – 9/20/15

   Posted on Saturday, September 26th, 2015 in Library, Random, Reference Question | 3 Comments »

This didn’t need to occur in a library, and I am very happy this question went to one of my coworkers and not me: Do you know your elevator smells like fish? No possible good can come of being involved with any aspect of that situation. Except for this: