October 11th, 2014 Brian Herzog
One Saturday I was working at the desk with a coworker. She answered the phone, and it was a patron asking for a print of Winslow Homer's "Fishing the Falls." He said it's not one of his public works, and is in a private collection, and that's why he can't find any information about it online.
After my coworker hung up, she spent some time looking for it. After a little while with no success, she asked me to help - and then left for lunch. Slackers.
It didn't appear in the index of any of our Homer books in the 700s, but by searching for "fishing the falls" and "winslow homer" I did find a few websites that showed a painting with that name.
However, it was conspicuously missing from http://www.winslow-homer.com which bills itself as "The Complete Works." Also, it bothered me that it wasn't in any of our books, nor really anywhere else.
So I got the idea of doing a reverse-image search. I used the image from http://images.easyart.com/i/prints/rw/lg/1/0/Winslow-Homer-Fishing-The-Falls-10757.jpg and found a lot more sites with that same image - but more importantly, many of them had it listed as "The Angler." Ah ha.
This time I had more success searching for it by name, including http://www.winslow-homer.com/The-Angler.html - still though, not in any of the books we had. However, I did find a book online with a Publisher's Weekly review that specifically mentioned it:
Of its 184 illustrations, 123 are in color, with an emphasis on full-page reproduction of watercolors, including The Angler (1874), showing a raffish, bearded man casting with panache into a cascading river.
And some of the websites did indeed indicate it was in a private collection.
My coworker called the patron back and asked him to describe the painting, and sure enough, this was the one he was looking for. He actually wanted to buy a print, so she read him some pricing from different places it was for sale to give him an idea of the cost.
The patron seemed happy with the information, and my coworker seemed suitably impressed that I could apparently conjure an answer out of thin air after she had no luck. So overall it was a pretty good way to spend time while someone was at lunch.
October 9th, 2014 Brian Herzog
I know there are significant issues coming to light this week regarding security and privacy, but this post highlights two far less consequential items. Both are search tips from Lifehacker.
1. Searching for Lyrics
The first is that Bing Now Shows Lyrics at the Top of Your Search Results. This will actually be extremely useful, because I haven't felt comfortable about visiting a lyrics website since about 2000. I don't know why those always seem to be the most virus- and crap-prone websites, but they are.
Of course this doesn't work for every song. In fact, quite literally while I still had the Lifehacker post open, a patron walked up and asked me to print the lyrics for Anything Goes. I was librarian-excited to try out a new tool to answer a question, but this Bing trick didn't work for that song. That's a fairly well-known song - and so are God Bless America and Born In The USA. I don't know what makes Man In The Mirror special, but something apparently. Maybe it's a copyright thing, or maybe the Bing developers are just starting with their favorite artists. But it's still worth trying out when the moment arises. And, it'd good to see Bing being innovative.
2. Searching Individual Websites
The second item is how you can Search Individual Sites on Google by Searching For Their Name. This is something I've been noticing for years, but also not something I've ever really counted on. But if it's planned to be a deliberate feature, I'll try to use it more. At least, it's sure easier that using the "site:" limiter.
Again, it doesn't work for every website. It seems like mainly just big, popular, and news websites have this available, but I also found some notable exceptions.
So that's it - now back to more important things.
October 4th, 2014 Brian Herzog
While I was talking to a patron, the phone rang and my coworker answered it. She listened for a little while, said "Yes, I think so," and then hung up.
Any time that happens, you know it's going to be a story.
She turned to me afterward and said the patron just asked her,
Is Boston Market considered fast food?
Yes. Her logic is that any restaurant where you order at a counter and pick up your own food is fast food - if you order at a table and your food is brought to you, it's not fast food. That seems like a good distinction, and apparently it satisfied the patron as well.
Sometimes, the hardest thing about working in a library is not getting to ask, "why?"
October 1st, 2014 Brian Herzog
This weekend on Twitter, @itsokayihaveabook linked to a great article on the current thinking for choosing a secure password. I don't keep up with this stuff all the time, but every so often I will check in to see what the developments are. If you only read one password security article this year, this is a good candidate.
I liked this one because it wasn't just preachy-talky on why good passwords are important - he explains how password hacking works, and gives advice based on that to create better passwords.
Some things not to do:
- don't use words: password guessing software crunches through multiple dictionaries at unbelievable speeds, so even nonsensical word combinations will eventually be guessed
- don't use personally-identifiable information: many aspects of our lives are online, and hackers will use everything they know about us when guessing passwords - so don't use addresses, phone numbers, birthdates, schools, mascots, relatives' names, etc
- don't be common: there's lots of standard passwords (like pa$$w0rd, temp1234, i<3book$, etc) that are incorporated into password-guessing - even though it looks tricky to the eye, if other people are using it, chances are the hackers will try it
- don't reuse passwords: with corporate-level security breaches, even a good password might be compromised through no fault of your own. But if you use the same good password for all your accounts, once the hackers get it from Home Depot or Target or where ever, then it's much easier for them to get into your PayPal and Amazon and bank accounts
So here's what he feels you can do - the "Schneier scheme":
So if you want your password to be hard to guess, you should choose something that this process will miss. My advice is to take a sentence and turn it into a password. Something like "This little piggy went to market" might become "tlpWENT2m". That nine-character password won't be in anyone's dictionary. Of course, don't use this one, because I've written about it. Choose your own sentence -- something personal.
The entire article is worth reading. But his bottom-line takeaway is kind of scary: "Pretty much anything that can be remembered can be cracked."
I'm going to start recommending this technique when helping patrons set up email accounts. Thanks Jenny!
A reader sent me a link to another article, Why you don't need long, complex passwords. I sort of referenced the gist above, but it does a much better job of spelling out another major vulnerability. Thanks R. E.!
The bottom line of all of this seems to be that living is inherently dangerous, so live well and don't worry too much about it.
September 27th, 2014 Brian Herzog
This week's question is a two-fold cautionary tale: first, it illustrates the importance of
annunciation enunciation, and second the importance of the reference interview. What I thought I heard initially was certainly not what this patron actually wanted.
A male patron calls the desk and says,
One of my wives' books is overdue - can you renew it for her?
Of course, what he meant was "One of my wife's books..." - it loses a little in the translation to typing it out, but it was pretty clear over the phone. Clearly wrong, though, and it made me laugh. It also reminded me of the joke about the importance of the Oxford comma.
But, item renewed, so everyone is happy (in a very non-polygamous sort of way).
September 24th, 2014 Brian Herzog
My library is a part of the Merrimack Valley Library Consortium, and the consortium is looking for a new Assistant Executive Director. It's a great job - details below and on the state library jobs website.
The Assistant Executive Director has a unique opportunity to effect a positive change on the consortiums user support operations. This will have a profound impact on the consortiums relations with its member library community As the go-to person for the Executive Director he or she will think creatively to solve problems while coordinating all day to day user services operations, training workshops, and other user support programs. The Assistant Executive Director consults with member library staff and consortia user groups to determine how well their automation needs are being met. The Assistant Executive Director collaborates with the Executive Director, MVLC user groups, and the MVLC Executive Committee in the development and implementation of long and short range strategic plans. The Assistant Executive Director will act in the place of the Executive Director in the absence of same.
Duties and Responsibilities:
- Will assume duties of the Executive Director in absence of same in overseeing daily operations and assigned duties.
- Supervises help desk staff and cataloging staff. Directs and oversees technology services staff in all activities related to customer support operations.
- Designs and evaluates consortia wide staff training and documentation for new and existing technologies (Integrated Library System, eContent, Internet services, etc.). Designs and evaluates training documentation for member libraries to use with patrons.
- Provides direct consultation and troubleshooting to library staff relative to their use of the automation systems.
- Collaborates with the Executive Director, Assistant Director for Technology Services, and appropriate member library user groups in the analysis, evaluation, implementation, configuration, and selection of automation products and services that benefit member libraries.
- Oversight, selection, and management of the consortiums trouble ticketing system. Provides the Executive Director and appropriate committees coherent statistics related to the ticketing system.
- Designs and publishes public relations articles and the network's newsletter. Updates MVLC Membership Directory. Develops and maintains MVLC's public and internal web sites and wikis.
- Attends appropriate committee meetings and serves as liaison for network staff and member libraries for all user applications.
- Advises and assists in the planning and implementation of grant proposals.
- Ensures that the consortium staff is providing effective communication and quality customer service to member libraries. Effectively cooperates and communicates with fellow coworkers, vendors, and patrons.
- Responsible for consortia wide development of eContent collections. Provides member libraries with detailed evaluation, documentation, training, and statistics for shared eContent Collections.
- Performs other relevant duties as assigned; may include some night and weekend duties.
General office environment with air conditioning and fluorescent lighting. Requires operation of vehicle to attend off site meetings. The noise level in the work environment is low. Moderate levels of stress may occur.
May spend extended periods at workstations performing tasks requiring eye-hand coordination, finger dexterity, and extensive keyboarding and viewing of computer screens. Requires ability to access, input, and retrieve information from a computer. Answer telephones and maintain multiple files. Periods of standing may be required during training sessions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- ALA accredited MLS
- Three to five years public service and automation experience, including supervisory and administrative Excellent oral, written and interpersonal communication skills
- Proven customer service orientation
- Positive attitude and flexibility
- Knowledge of PC environment
- Public library experience desirable
Salary: $66,924 - $88,780, in ten steps
Closing Date: Until Filled
Send: Email a resume, cover letter, and the name, address E-mail address, and telephone number of three professional references to email@example.com.
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