Here's a question I may not have been able to answer successfully a few years ago - actually, luck had a lot to do with this success, because even for my community the answer would still be mixed.
A patron emailed in to ask,
Do you know who would have Lowell High School yearbooks available?
Lowell is the city next door to the town in which I work. We have a print collection of Chelmsford High School yearbooks, so my first thought (that is, my first hope) was that the Lowell Library would have the same for their high school*.
Unfortunately, when I called over, the librarian there said they do not have a yearbook collection. She suggested the Lowell Historical Society, which was a good idea. I looked up their number online, but unfortunately they weren't open right then.
However, their website did list their research collections, which didn't seem to include the yearbooks. But for whatever reason, this made me think I should search online for the yearbooks, to see if any other groups might have them.
So that was pretty happy - astounding, in fact, and it looks like only online since 2012. I emailed the information to the patron and never heard back, which I took to mean he's still poring over the online versions. Great.
And as I said, if he had been after Chelmsford High yearbooks, my answer would have been different - we have easy access to the print copies in the library, but there is no online collection (that I know of). So, this might finally prompt me to get OCI or the Boston Public Library to scan them for us. Yay for the free digitization services that can put these wonderful resources online. But oh, having enough time during the workday to actually do my job would be such a luxury.
*I'm a firm believer that public libraries should all have complete collections of the local high school yearbooks, but this is much easier said than done. The CHS yearbook advisor and I have a good working relationship, and it is still unnecessarily difficult to make this happen. The only thing more difficult is a non-student trying to get access to the school's collection of yearbooks.
This was actually a reference question I asked myself, but it's sort of summery so maybe relevant to other people - and, hopefully, helpful.
I was outside playing one day a few weeks ago and ended up with pine sap on my favorite pair of shorts. That's the worst because I don't like going shopping, and I thought that sap meant pretty much the end of clothes.
I was sad, so I put them aside in the hopes that the sap would just evaporate naturally. I came across them last week, and was able to determine that sap doesn't naturally evaporate out of shorts.
Since no laundry experts were around to ask, it occurred to me search online for "remove sap from clothes" to see if the internet had any ideas. I figured they did, but also figured it involved vinegar - which seems like the magical cure for almost anything, but is too bad because I can't stand the smell of vinegar.
So, with the optimism appropriate to any new trip on the internet, I started clicking links.
There was no shortage of tips and old school remedies, as you might suspect. The consensus seemed to be rubbing (or soaking) the spot of sap in anything from laundry detergent to cooking oil to WD-40 (surprisingly, vinegar was not mentioned).
Most of the options were either things I didn't have, like nail polish, or didn't actually trust, like peanut butter. But one that kept coming up - hand sanitizer - sounded interesting.
I don't have any at home (because, you know, super-bacteria), but it seems to be everywhere else so it was worth a try. I was especially swayed by this guy's video:
My shorts are cotton, but if it works so magically on his, why not mine, right?
And holy cow, it worked! Mine took three applications - my guess is because it was a big blob that had soaked through the cotton (and I had already washed and dried them) - but it worked. In just a couple minutes, it was as if the sap was never there. I don't know where it went, but it went away.
Besides the magic, it must be the alcohol in the hand sanitizer breaking down the sap, but I couldn't be happier to be able to wear my favorite shorts again stain-free.
My pre-library background is in marketing, so branding and logos and things are never far from my mind. Over the July 4th weekend, I took the opportunity to throw together some library versions of famous logos (that is, I was too lazy to get off the couch one day so this was a way to entertain myself).
Everyone knows the traditional library symbol...
Here's one to get us attention during the comic book movies trend...
And one to appeal to athletes...
The straight-backed posture above seemed too static, so here's the same thing with some forward energy (or the reader just to a good part in Fifty Shades of Grey...
And of course one for coffee drinkers...
And again for coffee drinkers who like a creepy face...
I still like my "I Library" idea too, but it never really took off. Of course, my favorite cross-branding is the one in my site's header image, but that Superman one turned out pretty well too.
Here's a real turkey of an Easter Egg right before Independence Day:
I was searching the Microsoft clipart gallery in Powerpoint because I needed a picture of a Teddy Bear for an event listing on our calendar. And skimming the results, the third one down on the left looked like it might be a good candidate...
So now click on the image above to share in my surprise at that particular clipart bear's scary costume. Is this an April Fool's joke?
I don't know where Microsoft's online clipart gallery is pulling from, but they are far more prepared with clipart for all types of occasions and holidays than I would have expected.
I told him we'd be happy to order the large print edition for him, but then he asked something surprising:
Patron: I've noticed that different publishers have different size large print, and sometimes it's not that much larger than regular print. If it's not going to be much bigger than regular print, then I don't want to wait a whole moth for it. Can you see how big the type will be in that book?
Uhh... that is something I've never been asked before. I have noticed over the years that some "large print" books definitely have larger type than others, but never thought much about it. And certainly have never considered trying to find out how large the print will be before a book is published.
However, being Amazon, they do have the "Look Inside" feature - unfortunately in this case, a message said, "This view is of the Kindle book. A preview of the print book (Hardcover edition) is currently not available."
Well, since size varies by publisher, I offered to go to our large print room and grab some other books also published by Thorndike Press Large Print, and try to describe to him how large the type was. Or pull those as well as a book he'd read recently and relate the size of the two, but the patron felt it wasn't worth it. He said to put him on hold for the regular print copy, and when it came in if it was too small, he'd call back.
He never did, at least not to me, so hopefully he enjoyed the regular print edition comfortably.
The National Association for Visually Handicapped (NAVH) provides the NAVH Seal of Approval to commercial publishers for books that meet their large print standards. (Lighthouse International acquired NAVH in 2010).
Flexible binding recommended to allow open book to lie flat
It's remarkable that I've worked in libraries for almost 15 years now and don't think I've ever seen these standards. I suppose I always knew there must be some, but never went beyond that. And I know the publishers want a balance between the comfort of low-vision readers and keeping printing costs low, but even 16pt seems a little small to me.
However, I suppose this is the single greatest advantage of ereaders - sure they can hold a lot of books, but being able to adjust the type size depending on your reading conditions is something print book just can't do. Large Print audiobooks, though, are a different story.
I know I tend to be overly-paranoid, but sometimes reference questions are so unusual that I think they just have to be some "secret shopper" type test to see if I'll take them seriously. One such question came in via email last week:
Sent: Tuesday, June 09, 2015 5:11 PM
To: email@example.com; firstname.lastname@example.org
Subject: Chelmsford Library Reference Question
Comments: Do you have reference/source documents on trade of goods/ideas from Asia to Europe during the 18th Century? I am a French & Indian War re-enactor, and I am looking to doing some research on whether certain items, bamboo training sword and stuff like that, as well as knowledge of martial arts would have been traded during this time period.
Thank you for your assistance.
What the heck? It sounds both plausible and ridiculous at the same time. However, since that's the kind of criteria that interests me, I looked around to see what could be found.
My coworkers had already pulled the few books we had on the French and Indian War, but they weren't much help. And we didn't have any resources on Europe-Asia trade in the 18th Century, so I continued looking online. The best I could find were references to European colonization of Asia, but not much specifically about the trade of bamboo swords or martial arts training.
So, I replied to the patron with what I could find:
Since we didn't have any luck with library resources, I tried to find other organizations with more expertise in the French and Indian War. Here are a few groups that might have the information you're looking for:
I did find a reference stating that the French and Indian War was the name of just the North American theater of the Seven Years War, which took place in other parts of the world simultaneously, including Asia. It looks like France, England, and Spain had various battles in Asia, mostly in India and the Philippines. Although fighting happened at the same time as the French and Indian War in North America, I wasn't able to find any cross-over between the two areas.
I'm sorry we can't provide more direct help, but we will keep looking at let you know if we find anything with the connection you're looking for. Thanks.
Head of Reference
Chelmsford Public Library
Very shortly the patron replied:
Sent: Wednesday, June 10, 2015 7:38 PM
To: Chelmsford Library Reference
Subject: Re: Chelmsford Library Reference Question
I thank you very much for your assistance, and I must especially thank you for going several steps beyond what I expected, it is greatly appreciated!
I always feel a little guilty when a patron thanks me even though I don't feel I helped very much, but perhaps one of the museums will provide the information he's seeking. And I've been mostly out of the library since this question came in, but now that I'm back I can continue looking - I still have the patron's email address, and who knows what further research might find.
Still, though - I will admit to looking this patron up in the catalog to make sure he was real before I started working on the question.