August 9th, 2014 Brian Herzog
A patron called in, wanting to know the hours of a farmers market in a neighboring town. She thought it opened at 2:30pm, and that's what the newspaper said. However, she had driven by the site earlier in the week and a sign said the hours were 3-7pm.
A quick search lead me to their website, which listed the hours as 2:30-6:30. That seemed fairly conclusive to me, but the patron was still troubled. I wish we recorded calls so I could have transcribed this verbatim, but this is my memory of how she digested this information:
Well, I don't know which time is right, or why they're posting all these different times all over creation. I don't always trust newspapers, but I suppose the internet time is probably right. I mean, it's easy to put something on the internet right? I imagine it takes time to repaint a sign, so maybe they changed the time and just haven't repainted their sign yet. So I'll just go there at 2:30 because their website says that. 2:30 is better for my schedule anyhow.
I had no advice to give one way or the other, so I agreed and we hung up. I've never known an open-air market like this to be a stickler for hours of operation, so if her concern was for being able to select items before they were sold out, she should be fine.
And for what it's worth, every other web resource I found listed 2:30 as well. Maybe they'll have their sign repainted for next year.
August 6th, 2014 Brian Herzog
A few weeks ago, I mentioned a reference question from a patron who couldn't play a library DVD in her laptop.
The problem seemed to be that it was a purple DVD-R DVD, rather than a regular silvery shiny one, and it wouldn't play in her DVD-RW drive.
I requested the same copy of the disc, so I could experiment and see if it would play for me. The item was Chapter Two, and it was indeed purple.
But more interesting was the note on the back:
Besides the "this disc is copy-protected" icon, the interesting part is the last line:
This disc is expected to play back in DVD video "play only" devices, and may not play back in other DVD devices, including recorders and PC drives.
I don't often read the fine print on DVD containers, but I have not seen this before.
Also, none of this would be surprising if it were the regular silver disc. The fact that it's the purple is what surprises me. After I posted this question, a reader (thanks Dot!) sent me a link explaining why DVD-Rs are purple - which makes it sound like whatever operation made the DVD the library purchased is based out of some guy's garage.
I'm sure that's not the case, and although I have not contacted the production company, my guess is that it's just a small-run video house that doesn't have the large expensive equipment. They probably produce DVDs using DVD-R disc and also put DRM on them to satisfy the studios, and then sell them retail through vendors that are also used by libraries. Probably all perfectly legal, but it's just unusual.
Anyway, since I had a copy of the DVD, I tried playing it in a variety of computers and with a variety of software - and for me, it played in every single case. Windows XP, Windows 7, and Windows 8, using Windows Media Player, VLC, and PowerDVD (obviously, Macs don't exist in my world).
As a result of this testing, it seems that the problem the patron was having is with her laptop. Another reader (thanks Plutia!) suggested it might be possible to change the settings for the laptop's DVD drive so that operates as a READ-ONLY device. I didn't try this, but if the patron continues to have trouble, I will suggest it.
August 2nd, 2014 Brian Herzog
This is a question from when my website is down - I only mention that because of the postscript at the end.
I haven't gotten this type of question in awhile, and finding the answer has never come this easily.
A young girl came up to me at the desk asked for "a blue book with fish bowl on cover." She couldn't remember the title except thought it was something like "one at a time." I asked her if she knew the author, and she said it was a blue book with fish bowl on cover. I asked her what the book was about, and she didn't know - she said her teacher was reading it to the class and she liked it.
So, I did a web search for blue book with fish bowl on cover, and the very first image in the results was exactly what she was looking for. Incredible.
I searched our catalog for Out of My Mind, only to find our copy was checked out. I offered to request it for her, but she declined. I hate that.
So the postscript is that this question is from May, apparently when this book (or at least, searches for this book) was more popular. It really was the first search result, and that's what shocked me and made me think it was a post-worthy reference question. I mean, how often does that happen?
While typing up this post though, I had to really look for the cover image in the results, as it had been bumped way down. Maybe I just got lucky, or that library serendipity was strong with me that day. Or maybe Google's search algorithms really are effective in making zeitgeisty things more prominent.
In any case, I could just have easily been asked this question this week, and the process of finding the answer would have been different - which I find interesting.
A reader sent in this tip, which had not occurred to me: instead of including the word "blue" as a search term
, try leaving it out and using Google color search tool
. Much better results - thanks, Jessica!
July 30th, 2014 Brian Herzog
I first saw this about a month ago, but just recently remembered how cool it was and wanted to pass it along. Did you hear that the San Rafael Public Library is offering bamboo library cards to patrons?
Now that's awesome. It sounds terribly expensive, but however they can afford it, it's got to be making a big impact with their patrons. The cards look great, and it's wonderful to see a library incorporating a renewable resource like this.
Way to go, San Rafael Public Library!
But of course, I'm never satisfied until I can steal and improve. My library won't be doing this, but if we did, maybe we could use something with a local connection, instead of bamboo. Chelmsford is known for glass and granite, so why not try a library card made out of one of those materials? Impractical? Pah.
Well, maybe. Then it hit me - has any library ever used library cards made out of discarded/recycled books? I don't really know how it would be done - laminated pages or covers, or completely pulped and re-pressed into new cards? It'd be fun if you could still read the text on the page or see the cover artwork. Also neat to put the library logo and barcode on one side, so there would be some uniformity, but otherwise the flipside of the card would be different so each card would be unique.
I like this idea, but haven't looked around to see if anyone has done it, or how it could even be done. One of these days, in my spare time...
July 26th, 2014 Brian Herzog
A patron asked for help using our public scanner. She had forms from a court in Rhode Island that she needed to scan, fill in the information, and then print to bring to court. No problem, right?
We scanned it, OCR'd to Word, and she spent time filling them in. I then showed her how to save a copy by sending it to herself in email. She said she knew how to print, so I went back to the desk.
A few minutes later she came over and said her document wasn't printing. I walked over and saw the printer was asking for legal paper in tray 1. Since the forms we scanned were legal size, I should have anticipated this, but I got some legal paper for her, put it in the tray, and waited with her to make sure it printed okay.
When it came out, I picked it up off the printer and was happy to see everything was formatted correctly on the legal paper and the print job looked fine. Except, the patron was not happy - when she saw how long her document was on legal size paper, she said,
That's no good; the court will never accept that weird long paper.
I honestly didn't know if it would or not, but since it is legal paper, and the same size as the forms they gave her, I thought it was a pretty safe bet that they would. But she insisted on reformatting the document to print on 8.5x11 paper.
Luckily she had sent it to herself in email, because she had already deleted the new Word file. So we downloaded and opened it, I showed her to how change the page size, and then she went through comparing the text to make sure everything was there before printing on regular paper.
She asked me to shred the legal size copy - which I did, but not until after asking her if she was sure she didn't want to take both to court just in case. She did not.
July 24th, 2014 Brian Herzog
I know I've mentioned before that my library has a strong "Get To Yes" policy for customer service - we want to do whatever we can to meet the patrons' needs.
To identify areas where we're coming up short, occasionally in the past we've kept "No Logs" at the service desks - log sheets for staff to track patron questions where we had no alternative but to answer "no." For this fiscal year, we're really trying to improve customer service even more, so we've made the Reference Desk's "No Log" a permanent thing.
Below is a snapshot of our "No" questions from July 1st until now - mostly museum passes this library doesn't offer, extended study room use, or printer/copier questions. But there's other good stuff in there that I think we can improve on, and that's what this is all about:
Nothing earth-shattering - which is good, really - but small steps are sometimes the best approach for improvements. I'm really curious to see how these things trend over time, too.
Also, slightly related to this is OCLC's Top reasons for no - the reason libraries report for interlibrary loan requests being denied. I can't remember where I saw this link posted, but I like this sort of thing.