May 23rd, 2015 Brian Herzog
I thought this was actually an interesting question, but the real punch line comes at the end.
Yesterday at the library, one of our volunteers came out and asked me if she could ask me an iPhone question.
Me: Of course. [despite knowing very little about iPhones*]
Her: Okay, good. Sometimes when I get a call, I get the Accept and Decline buttons - but sometimes, I don't. Why does that happen?
Me: Huh, I've never heard of that before - let me see what I can find and I'll let you know [because the volunteer was going to be at the library for a few hours, I knew I could get back to her on it]
Her: That's fine. I tried it with someone else in the back - she called the first time and the buttons weren't there, and when she called a second time they were.
A search for "iphone not showing accept decline buttons" was all it took - I checked two of the results, and they had the same answer: if the phone is unlocked, you get the buttons; if the phone is locked, you get a "slide to answer" option.
She didn't mention getting a slider, or having her phone locked or unlocked, so I wasn't sure if this information would actually help. She happened to be sitting with the person who had done the test calls when I went back and told her what I found. Happily, she said she did get the slider the first time, which she slid, typed her code, and answered. Then the second test call, with her phone now unlocked, showed her the two buttons.
Since everything they saw seemed to line up with what I found, we decided this must be the case. Which was an interesting discovery, and she was going to watch and see if it kept happening this way in relation to being locked or unlocked.
Before I left, they thanked me, and she said,
Thanks Brian. I could have asked my kids, but they always show you so fast, and just do it once and never explain anything and get mad if you don't get it right away.
So there's another good reason for the future job security of librarians - someone more patient at explaining things than a 14 year old kid.
*I've said it before, and I'll say it again: the Reference Librarian's motto is, "you don't have to know everything, you just have to know how to find out everything."
May 16th, 2015 Brian Herzog
This isn't a reference question I received (at least, not recently), but this Reddit thread was too good not to share here:
My mother, despite being in her mid 60's, is awesome with computers. She's a public librarian, and is often at the wrong end of users' questions. I came home for a quick Mother's Day visit and she told me this gem:
User: I can't copy this highlighted section! This mouse must be broken!
Mom: Just press the control and C keys at the same time. Yes, that'll copy it. Now hit the control and V keys at the same time.
User: V?? Why not P?
Mom: V stands for Velcro, so when you paste it, it'll stick.
User: Ooh ok! That makes sense!
TL;DR- My mom is amazing.
I never really questioned if the V stood for anything - I just thought it was chosen because it was next to C (and using P for Print makes more sense). However, one of the comments had a different explanation as to why V=paste:
That is a great answer - but still, it has the feeling of creating a sensible-sounding explanation for something after-the-fact, based on context. Like saying that [sic] is really an abbreviation for "spelling isn't correct." I mean, if the V key wasn't next to the C, would they still have used it?
Either way though, associating Ctrl+V with Velcro is a great way to have that stick in a patron's mind.
And someone please help me with this: is there a word for making up a definition for something after-the-fact? Like the [sic] thing? I feel like there should be, but I can't find it. Sort of like neologism I guess, so maybe "Deflogism."
May 9th, 2015 Brian Herzog
A patron came up to the Reference Desk with a book tucked under his arm. This was odd because usually when someone has a book question, they hold the book up, or out, so I can see what it is - but this time, the patron was definitely guarding it. After I greeted him, he said,
This may sound silly, but I'm serious - if I check this out, I'm not going to get put on some kind of watch list or anything am I?
And as he said it, he revealed to me the book under his arm: Mein Kampf.
I kind of laughed and said, "no; at least, not as far as I know."
I then explained how our catalog is managed by the MVLC network, and what data it tracks. The patron said he'd heard the urban legends of books being tracked - like in the movies Se7en and Conspiracy Theory (two movies I thoroughly enjoyed, so this is clearly my kind of patron).
Then the patron explained why he wanted it: he was working on a project about the holocaust, researching whether a case could be made that it actually started when that book was published, rather than later when the deaths and atrocities of the concentration camps began. I don't think I've really heard anyone talk about the holocaust in terms of prejudice and discrimination, but it certainly makes sense and it was interesting to listen to him.
And I think me listening to him kind of humanized the library a bit too, and comforted him enough to know that he could safely check that book out without fear of No Such Agency taking an interest in him.
But again - that is true only as far as I know. But what I do know, specifically because of things like this, is that it is important to support the EFF, or at least read the information they put out - such as What Every Librarian Needs to Know About HTTPS. Because even if we're not monitoring our patrons, we could still be inadvertently allowing it to happen.
May 6th, 2015 Brian Herzog
My brother told me about this a few months ago, but I forgot about it until I saw a local news article this week.
Police Departments nationwide have been designating themselves as "Safe Zones" for the face-to-face part of online sales. If you buy or sell something online, you can use the local Police Station as the place to meet the person to exchange the merchandise.
What a great idea. Of course, my next thought was, "hey, libraries could do that too." And of course they could, but Police Stations clearly are a better choice. As the article about the Chelmsford Police points out,
The lobby inside of the Chelmsford Police Station is staffed 24 hours a day, 365 days a year and is equipped with surveillance cameras that constantly record activity in the station. This added security provides a level of protection that most public meeting places cannot.
Besides, libraries often have rules about using the library for commerce - although most of those rules exist in a gray area.
And two more links from the above-linked Lifehacker article:
I don't personally do a lot of online buying and selling that requires meeting the person. However, I'm sure this is something that will become more common in the future, and it's nice to know this service exists.
Tags: buying, craigslist, face-to-face, ftf, libraries, Library, online, police, police department, police station, public, safe zone, selling
May 2nd, 2015 Brian Herzog
An older gentleman came to the desk one afternoon and asked for a copy of the Constitution. Neat - I don't know that anyone has ever asked me for that.
Since he had a cane and came out of the elevator, I wasn't going to make him walk with me into the stacks, so I told him I'd be right back. I went to the 340s, figuring we'd have something there with the text of the Constitution in it - and that it would stand out on the shelf because I couldn't exactly remember the call number.
Sure enough, we had a Teen book (yay for interfiling adult and teen!) with the text as an appendix.
I took it back to the patron and showed him the text, and he didn't look at all pleased. I asked him if the text of the Constitution was what he was looking for, in case I had misunderstood him initially, but he said yes it was. Hmm.
It then occurred to me that when he asked if we had a copy of the Constitution, he may have thought we have an actual copy of it - either one of the big souvenir rolls like the Declaration of Independence from the movie National Treasure, or an actual original copy.
I didn't ask him this though, and after a second I think he realized that I was handing him a readable text of the Constitution, and he became okay with that. He thanked me and left, but I honestly can't help thinking this YA book was a pale imitation of what he might have expected.
After all, the Dallas Library has an original copy of the Declaration of Independence, so why shouldn't we have the Constitution? Well, the people who know me will point to the food stains on my pants as to why I can't have nice things.
April 30th, 2015 Brian Herzog
Talk about timing - yesterday my coworker received a sample of the FTC's literature packet on how to identify and respond to scams. I wish we would have had these in the library on Saturday.
I didn't know the FTC offered these, but when I checked their bulkorder website, I found a ton of stuff on all different topics.
Good job to the FTC (and other government agencies, for that matter) for making this type of information available free to the public. My coworker already ordered some of these for us to pass out to patrons, and I am going to look through what else they offer to find more that will be useful - they have an entire section on Privacy & Identity.
This is definitely a good resource to bookmark to keep the library stocked with useful information. https://bulkorder.ftc.gov
Tags: anti-scam, education, federal trade commission, ftc, https://bulkorder.ftc.gov, libraries, Library, literature, public, scam, scams