Now, repeat the following conversation about one million times:
Me: Hi, can I help you?
Patron: I saw all your tax forms, but there were no instructions for the 1040 - do you have any more?
Me: No, I'm sorry, we haven't received those yet. We put out everything we get as they arrive, and we do expect to get some, but we don't know when they will arrive.
Patron: Do you know when you'll get some?
Me: No, I'm sorry, they just come whenever they're printed and shipped.
Patron: Well how does the government expect us to get our taxes in on time when they don't...
[insert any number of rants and complaints here, with varying levels of anger and annoyance]
I always try to tell people that tax forms are delayed this year because the tax cut extensions that were voted on in December pushed everything back. I also try to tell them that everything is available online (which most people don't care about), and that there are still months left before taxes are due, so there is still plenty of time (sometimes that elicits looks like I suggested they go kick a puppy).
Patrons ask if we can call them when the instructions come in (we don't do that), and if we can post on our website when they arrive (we will do that). What bothers me the most are the people who, since they can't get what they want, take one of everything we have (instructions for the 1040A and 1040EZ), "just in case." They take a couple copies of the forms too - and I'm worried that when they do come back to get the instructions, they'll take more copies of the forms then, which will cause us to run out of things sooner, which causes us to reorder more from the IRS, which means they print more, which drives up their printing costs, which defeats the purpose of not mailing forms to peoples' homes in the first place.
I'd be very curious, after tax season is over, to hear how this year's approach to tax forms went. Not mailing them to peoples' homes and getting them out late was just a unfortunate coincidence, but still, I wonder how much money they're saving, how many people will file late or incorrectly (which probably also drives up staffing costs for the IRS), and if it was worth it.
And of course, the conspiracy theorist in me wonders if there's more to it: between IRS changes and changes to the way Massachusetts did tax forms this year, it really is extremely difficult for an individual to do their own taxes. I wonder if there is some powerful Tax Preparer lobby that wants to make it impossible for people to do their own taxes, thus driving up their profits and taking one more bit of self-reliance and freedom away from citizens. Hmm - seems far-fetched, but then all of my favorite conspiracies are.