or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk

Reference Question of the Week – 8/3/08

   August 9th, 2008 Brian Herzog

Andre Agassi[Note: I'm starting to feel bad that most of the "reference question of the week" questions lately have just been humorous or interesting, but not challenging or requiring strategy or unique reference resources. I'll try to do better in the future.]

A patron walks up to the desk with "Memories coming from a Tennis Star by Alfred A. Knopf" written on a piece of paper. She hands it to me and says, "I read about this book in the paper, about Andre Agassi - can you request if for me?"

That's pretty straightforward, but it didn't show up in our consortium catalog. It didn't show up in the state-wide catalog. And I couldn't find it in either WorldCat or Amazon. Hmm.

Each time I didn't find the title, the patron insisted she read about it in the paper. Patrons are notorious for being simultaneously confident and inaccurate, so I asked her which paper she reads, in the hopes of tracking down the article and learning more about the book.

She couldn't remember where she read it, so I just searched the internet for "memories coming from tennis star agassi." The first result linked to a new story entitled Memoirs coming from tennis star Agassi, from USA Today, and the patron said "yes, that's what I read."

When we clicked into read the story, though, we found that she had slightly misread the article. It said that publisher Alfred A. Knopf had acquired the rights to publish Agassi's memoirs (not memories), and that "his book is not yet titled and no release date has been set."

The patron was a little embarrassed, but recovered by asking:

Well, can request it for me anyway?

When I said that no, I couldn't request it until it's been published and we have a record in our system, she got upset and left.

Which made me feel bad, because there are other books about Andre Agassi out there. But hopefully she'll read again in the paper when the book is published, and come back to request it then. I'm definitely buying this whenever it comes out.

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