or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


Reference Question of the Week – 12/7/14

   December 13th, 2014 Brian Herzog

yogaheadphonesThis one took me by surprise.

A patron called in and ask if she could request some books. No problem. And usually when a patron tells me right off that they'll be requesting multiple books, I'll grab a pencil and paper to write titles down and look for after we hang up. If they're requesting just a few items, I'll type them in and request them as we go, but when there are a bunch of titles there's no need to make the patron wait while I do them all one at a time.

So this patron gives me her list of items, which are all yoga books with titles like Ashtanga Yoga: The Practice Manual. After about six titles, she gives me the punchline:

Okay, that's all. And I'd like all those as audiobooks.

A yoga practice manual on audiobook? I'm not familiar with this book, but it sounds like it would be mostly photos of poses, which doesn't seem like it would work at all in audio.

So I conveyed my uninformed skepticism to the patron, and she was in complete disagreement. She was as uninformed as I about the actual existence of these audiobooks, but she was far more confident that they should exist.

Which they might, and I said I'd look for them on audio and request them if I could find them. I checked our catalog, the rest of the state, WorldCat, and Amazon, but unfortunately didn't find any of them with an audio version.

At least, so far - this is one of those questions where I'll end up keeping that piece of scrap paper for years and periodically checking and rechecking various sources to try to locate the item. We'll see, but I'm not going to hold my breath.



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Potential, Tested

   February 26th, 2009 Brian Herzog

Unshelved Comic Strip from 9/27/08In December, I had a series of posts concerning Overdrive's mp3 audiobooks. At the time, they were brand-new to my library, and I hadn't had a chance to experiment with them. Now I have.

Since Overdrive was previously so top-heavy with the DRM, I was curious just how "mp3" their mp3 files would be - would they be totally open like mp3 files should be, or would they be pseudo-mp3s, still with some kind of DRM wrapper or innards?

I never feel like I really understand something until I'm able to take it apart and put it back together to see where the flaws are, so here are the results of my experimenting:

During the checkout process (which still requires five clicks to accomplish after finding a book and entering my library card number), Overdrive hits you with their mp3 terms of service. Items 3 and 4 below are what really come into play here:

The title(s) and file(s) in MP3 format ("Content") you have selected to download are licensed to your Library under an agreement with OverDrive, Inc. who is authorized to supply the Library with the Content by publishers and other copyright holders. Prior to accessing the Content, you are required to accept and agree to be bound to the Terms of Use as described below.

Please read the following carefully and click 'Yes' to accept to continue for access to the titles or 'No' to decline should you not agree.

  1. I agree to be bound by the applicable laws that apply to my use of the Content and the library download media service ("Service"). I acknowledge that the Content embodies the intellectual property of a third party and is protected by law. All rights, titles, and interest in the Content are reserved, and I do not acquire any ownership rights in the Content as a result of downloading Content.
  2. I will only use the Content for my own personal, non-commercial use. I will not, perform, sell, distribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, sub-license, or otherwise transfer the Content.
  3. The license granted to me to use the Content is for a one-time limited right to borrow the Content for a specific, library designated, limited duration ("Lending Period"). I agree and acknowledge that at the end of the Lending Period all rights to access the Content expire and terminate.
  4. At the end of the Lending Period, I will delete and/or destroy any and all copies of the Content, including any copies that may have been transferred to, or created on portable devices, storage media, removable drives, CDs & DVDs.
  5. I acknowledge that the library is providing access to the Content as a service to me so long as I and other users of this Service abide by these Terms of Use. In the event the library, OverDrive, or rights holder determine you or other users of this Service are violating these Terms of Use, the Library and/or OverDrive reserves the right to suspend or terminate your ability to use the Service and to borrow Content.

Click 'Yes' to indicate that you agree to these terms and to proceed to checkout.

Click 'No' to indicate that you do not agree to these terms. You will be directed back to your bookbag where you can remove MP3 title(s) should you want to check out titles in other formats.

The legal limits are clear, but I still wanted to know what was possible. My patrons ask me these things, and I think an informed answer is better than "I dunno, I never tried it."

So I downloaded the rights and the mp3 files for the book Little Brother, by Cory Doctorow, and waited our two week loan period. After the two weeks, when I tried to open the book through the Overdrive Media Console (OMC), the software deleted any obvious trace of the mp3 files from my computer. If I wanted to listen to the book again, I would have to download all 327MB of it again - which is no small time investment.

I was surprised that the OMC deleted it, but decided that since the software knew the path to the mp3 files, it might be the only weapon Overdrive has to enforce their terms of service.

So I downloaded the book again. This time, in addition to opening the book through the Media Console, I also copied the mp3 files into a different directory, and saved one to a flash drive. I wanted to see if Overdrive would seek-and-destroy any and all copies of the files, or just the copies it knew about in the one designated directory.

After another two weeks, I open the files in the OMC, and they were duly deleted. However, when I browsed to the files in the alternate directory with Winamp, those played just fine. The files on the flash drive played, too (I don't have an iPod so I couldn't test what happens there - but my guess is nothing).

This reaffirms that these are in fact true mp3 files. Overdrive is therefore relying on the delete-what-we-can-reach tactic, and that Overdrive users have agreed to the terms of service and so are obligated to delete anything the OMC can't reach.

So once again, the Unshelved strip is in effect - in the world of publishers and copyright, there is a stark difference between possible and legal.



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Reference Question of the Week – 12/14/08

   December 20th, 2008 Brian Herzog

Unshelved Comic Strip from 9/27/08When I started this blog, I never really expected anyone to read it. Even now, I know a few of my coworkers check in to see what I'm saying about them, but otherwise I'm surprised when someone from the library community notices what I say.

So I was doubly surprised to meet a patron who reads my blog (you know who you are).

Last week, a patron came in to ask me about the new iPod-friendly mp3 files now available to MVLC patrons through Overdrive. He had read my announcement(s) with interest, but was especially interested in this comment from Jeff:

...There is actually four different ways you can hack the drm to get permanent check-outs too.

The first thing I thought of was this Unshelved cartoon, and explained to the patron that although something may be technically possible, that doesn't make it legal. And that library staff cannot show people how to break the law.

He was disappointed, but usually people interested in hacking enjoy challenges, so I think he's going to try to figure out what Jeff was talking about on his own.


ps: For those keeping track of such things, I'm traveling to Ohio for the week of Christmas to see my family. I'll be back in the new year - see you then, and I hope you have a nice holiday.




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Potential, Realized

   December 4th, 2008 Brian Herzog

mp3 announcementThis is what it looks like when I shoot off my mouth too soon.

My last post was about how DRM downloadable audiobooks drastically limit the audiobook audience, and how an alternative for libraries is not readily available yet. Between then and now, my library's consortium's newsletter [pdf] came out, announcing that MP3 audiobooks are now available for download through our Overdrive subscription.

I know the Boston Public Library has been offering MP3 audiobooks through Overdrive for awhile, and I'm happy that we are now, too. The newsletter article [pdf] is worth reading if you're interested, but here are some highlights:

  • These MP3s work with Apple products, so iPod-people can now be like everyone else
  • There's a Mac version of the Overdrive Media Console, which is still necessary for checking the books out
  • The format is plainly indicated in the search result records, along with the type of media the file is compatible with (either MP3 or WMA): Overdrive search results
  • This paragraph also gives me hope:

    We do have 200 titles in the MP3 format. There are a broad variety of genres and subjects available, and we will continue to build the mp3 collection in each month’s OverDrive purchase. There are more "classics" than "hot titles" available in MP3 at this time; however, as the pop title publishers become more comfortable with mp3 access to more titles in the market should evolve.

Now the real test will be to see how our circulation stats change with this addition. Thanks to everyone who made this happen. If you're a library using Overdrive, I encourage you to contact them to see about offering MP3 audiobooks through your interface.

Yay for taking the boot off the car.



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Another Announcement from OverDrive

   April 1st, 2008 Brian Herzog

OverDrive logoHot on the heels of its announcement of mp3-based and iPod-compatible audiobooks, Overdrive is introducing a new product line: Large Print Audiobooks.

Designed to cater to the elderly and vision-impaired library patrons (just like our print large print collections), OverDrive has contracted with various large print book vendors to convert their catalogs into large print audio versions.

I think it is great that vendors aren't always trying to cast wide nets to scoop up as much profit as possible, but instead are providing products based on the needs of our smaller patron groups.

The only catch is that, like large print books, the audiobook files will be larger than their normal versions. Also, larger headphones are required, too, to accommodate the extra sound.

Still, it's great. You can keep up with more announcements on the OverDrive News page.



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I [heart] Audiobooks, Side 1

   November 29th, 2007 Brian Herzog

Audiobook imageFor Thanksgiving, I drove from Massachusetts to my hometown in Ohio. It's about a 12-hour drive, each way, and I found that 12 hours in the car means different things to different people.

Most people reacted with, "ugh, that sounds miserable" or "I could never sit in the car that long."

I suppose I am lucky that I am an excellent sitter, but I also don't mind driving distances like that at all. I enjoy traveling and seeing the country (though it is unfortunate that not much can be seen at 80 65 mph). But this trip also meant 24 hours of audiobooks.

For this trip, I listened to The Subtle Knife and The Amber Spyglass by Philip Pullman, and also Washington Schlepped Here, by Christopher Buckley. The last one was kind of walking tour of Washington, D.C., with history, humor and current politics all blended together, and the first two are the two books that come after Philip Pullman's The Golden Compass. I was thoroughly entertained for the entire trip, and although I didn't know much about The Golden Compass before, now I'm really looking forward to the movie.

But do you know what I like best about audiobooks?


This post is continued at this point on the other side of this blog

audio book, audio books, audiobook, audiobooks, driving, traveling



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