or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


How to Add Value to a Library Book

   July 16th, 2014 Brian Herzog

the bouviers book coverA few years ago, I posted about a neat inscription in one of our Jack Kerouac books. Well, this past weekend, we found another interesting inscription.

One of my coworkers was doing the weeding list, pulling and deleting books that hadn't circulated in the last three years. One of the books on the list was The Bouviers : from Waterloo to the Kennedys and beyond, by John H. Davis.

Since we're in Massachusetts, I'm always a little reluctant to get rid of Kennedy-related items, but this one just didn't seem like it would be in demand anymore.

That is, until my coworker opened the cover and found this inscription:

I would love to dedicate this book to my sexy-stud-muffin son J.F.K. jr and to his lovely daddy - Jacki Kennedy

Such a personal note from "Jacki Kennedy" - this copy must be priceless! It seems especially rare, too, since she took this single opportunity to sign her name differently than her normal signature.

Of course, we certainly don't encourage anyone to vandalize library materials - even First Ladies.



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Attractive Reading and Library Tidbits

   July 10th, 2013 Brian Herzog

Just a couple of unrelated interestingnesses this morning.

The first is a neat image my friend Chris forwarded me from something called Facebook:

Reading a book from the inside

I don't know anything about this image, other than I like it. And it would be a good image for a caption contest.

Secondly, last week on BoingBoing Cory highlighted some Dewey Decimal System jewelry, made from old catalog cards:

Dewey jewelry

There's lots of it available on Etsy. I think it'd be fun to match the Dewey subject to the function of the piece - like, a ring magnifying 395.22.

Yay for creative people.



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Reference Question of the Week – 6/2/13

   June 8th, 2013 Brian Herzog

Stephen King with Red Sox World Series trophyI'm not exactly sure why this question stuck out in my mind this week, but it did.

One of our regular patrons is a man with special needs who LOVES horror stories, superheros, movies, television, and reading. He's either in the library or calls every day, and generally all of his questions revolve around the above topics. So, it was slightly unusual one day when he called and asked,

Can you find me Stephen King's email address? I thought of a horror story about the Red Sox I want to tell him so he can write a story about it.

A perfectly reasonable request, and I actually became a little curious about what kind of horror could involve a baseball team.

Generally for these kind of celebrity-contact questions, I always turn to our copy of The Celebrity Black Book, but since I was on the phone I just did a web search.

StephenKing.com was rightly the first search result, and I clicked into the Contact Us form to see if it had an option for submitting story ideas. Not too surprisingly, the form made it clear that it did not go to Stephen King. Then I noticed an FAQ link in the site's navigation bar, so I tried that.

One FAQ was "What is your email address?" which, again, was unsurprising in that it said Stephen King has no public email address (but did refer people to the message boards, which he does apparently follow).

A little lower on the page was the question, "Do you accept story ideas," which was answered,

No, I don't. I really have enough story ideas of my own. Every now and then somebody will advance a concept the way that my foreign rights agent, Ralph Vicinanza suggested wouldn't it be fun to do a modern-day serial story. The result of that was The Green Mile which was published in installments-these little paperback books--but he never suggested what sort of story I might have written in installments and I wouldn't have accepted it if he had done that. I believe in thinking up my own ideas. I really have enough. I really think if I have two or three ideas ahead I'm in totally great shape.

I paraphrased this for my patron, which he seemed to readily accept (and that was surprising) and hung up. Later in the day I did check The Celebrity Black Book, and it does include Stephen King's agent. I briefly weighed the idea of providing this to my patron the next time I saw him, because that's what librarians do, right? Birddog the information through whatever resources possible until we can provide the patron with an answer.

In the end though, I decided against giving the patron the agent's contact info - although the patron asked contact information, the actual answer to his question is that Stephen King does not accept story ideas. Getting in touch with the agent wouldn't have done any good, and so I would have essentially been providing the wrong answer, or misinformation, to the patron. This is kind of an oddly fine line, but it gave me something to think about this week.

This particular patron has written a few stories of his own in the past, so I encouraged him to do it again. And if he does, I'll help him post it to the message board.

But the fact that Stephen King doesn't accept story ideas got me thinking. I remember from high school that Weird Al Yankovic also does not accept song ideas, with the reason given being "legal reasons" (which I've always thought meant he didn't want to get into a royalties fight with someone who thought Al was making a lot of money off an idea a they submitted). But it makes sense that prolifically-creative people have no shortage of their own ideas, and prefer to grow them into a work following their own process. I've never looked into this, but it got me wondering if any famous creator does openly accept fan submissions, and then grow them into a finished work. Has anyone heard of this happening?



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Reference Question of the Week – 2/17/13

   February 23rd, 2013 Brian Herzog

Ebay listing for 1743 MASSACHUSETTS Bay COLONIAL Laws CHARTER American ADULTERY Leather BOSTONThis isn't a reference question, but I think it is by far the most interesting email the library received this week. The message below was sent to my Director, and was then forwarded to our cataloger and me to look into:

Subject: former(?) Rare Chelmsford Library Book 1743 MASSACHUSETTS Bay COLONIAL Laws

Hello, I noticed this rare book for sale on ebay and an image shows an ownership label of your library. I'm not interested in buying it, just wanted to bring it to your attention in case this rare item had been removed from your collection. No response needed to me.

Wow. We checked out the ebay listing for this book, and sure enough, the inside cover has a old Chelmsford Library bookplate:

Adams Library bookplate

None of us ever recalled seeing this book in the collection, or even anything remotely like it. We have lots of old historical and vital records, but none leather-bound or particularly valuable.

There was no record in the catalog for this item at our library (although a nearby library does have it) - which means this item could have been weeded and discarded, sold as a fundraiser, or stolen by fiends any time in the last 100+ years.

Since we have no way to know, there's nothing we can do. I do occasionally hear about stolen library books being sold at auction (or worse, maps or color plates cut out of library books), but in this case I'm willing to give the benefit of the doubt. It is an interesting situation though. If anyone would like to purchase it and donate it to the library, please let me know.



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Infographic: Can Print Books and Ebook Coexist?

   February 20th, 2013 Brian Herzog

This infographic came out earlier this month, but I thought it had some interesting statistics on the coexistence of ebooks and print books:

Print vs. Ebook infographic


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Lost Item Replacement Policy, And When To Ignore It

   January 30th, 2013 Brian Herzog

Chewed bookMy library recently updated our policy for patrons replacing lost or damaged items.

The problem that arose is that patrons would check out a book (say, a non-fiction book that was five years old, with a price in the record of $30) - then they'd lose it, and eventually they'd get a bill for $30. Our previous policy said patrons could replace lost/damaged items either by paying for it or by supplying another copy of the book.

This meant that, instead of paying the $30, patrons would often find used copies of the item online, for just a few dollars, and give that to us as a replacement copy.

The problem was that often these books were in terrible condition (sometimes even discarded from another library, with their stamps and stickers still on it). Not to mention that there would often be newer versions of this item available, which we would want to get instead of the old outdated one.

So, we updated our policy to be:

Lost/Damaged item fees

  • NO REPLACEMENTS ACCEPTED FOR BOOKS
  • Book or magazine - patron is charged 100% of the full price
  • DVD, music CD, or videogame - replacement allowed only if it is new and still sealed in the original package, otherwise the charge is the same as books, 100% of full price.
  • Book on CD - $10 per CD (if the entire item is lost, then 100% of full price.)
  • Playaway, CD-ROM, kit - 100% of full price
  • Lost CD or DVD insert - $2
  • Lost CD or DVD case - $2 (so lost case & insert is $4)
  • Still not sure what to charge? Call tech svcs

What to say when patrons ask...

Why can’t the library accept replacements for lost or damaged books anymore?

There are several reasons:

  • Many of the replacements we’ve been getting are used items in poor condition.
  • Replacing the exact same isbn can mean getting an old edition of a book when a newer edition is available.
  • In some cases, we don’t wish to replace the lost item, and would rather use the fee to buy something new that we need for our collection now.

Why does a replacement DVD, music CD or videogame have to be new & still sealed in the package?

  • For similar reasons – we’ve received old and/or used items to replace things we wouldn’t have bothered to replace at all.

Why is the replacement cost 100% of the full price? I can get it for less than that on Amazon!

  • True, but sometimes the items you get from Amazon are old and used, and you might not even realize it till it arrives.
  • Also keep in mind that when we replace a book or other item, it involves staff time to get the new item, catalog it, and process it to go into circulation.

This all happened a couple months ago. Then just a couple weeks ago, we received the following note from a patron:

Replacement Book Note

My favorite part is that she drew a picture of an open book on her note. Since the replacement copy she supplied was a brand new copy, and this title is still on the school's summer reading list, we just kept it.



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