or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


The World Still Is A Good Place

   February 1st, 2017 Brian Herzog

Last week, someone called the library asking if they could return a book by mail. Of course, we said, that's no problem.

This week, a package arrived with this inside:

How awesome is that? I have no idea if American Airlines, or airlines in general, make this a general practice, or if this Flight Attendant just did it because he felt it was the right thing to do. But it is great, and we appreciate it, and I'm sure the patron* does too.

In any case, I sincerely hope American Airlines reimburses their above-and-beyond Flight Attendant for postage. Thank you very much Tom!

 


*By the way, we looked up who had it checked out and called to let them know their (lost) book was returned, but the phone went right to voicemail. Probably that means they're still on vacation - but now without Rodney Dangerfield to keep them company.



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Display Idea: What Your Neighbor Is Reading

   January 20th, 2017 Brian Herzog

A reader of this blog, from the Wayne County Public Library, sent in a pretty awesome display idea that I wanted to share:

At Wayne County Public Library we have a display by the checkout counter called "What Your Neighbor is Reading." We just place items recently turned in on a cart with a "What Your Neighbor is Reading sign on it that has an image of Wilson (from "Home Improvement") on it. Previously, we used an image of Gladys Kravitz (from "Bewitched"). Our patrons enjoy seeing the pop culture figures and they like the convenience of being able to check books out so close to the register.

How cool is that? Just putting the little local spin on it and identifying them as something their neighbor is interested will definitely draw peoples' attention. Very similar to "Recently Returned" shelves, but more fun.

She also mentioned that they place a colored slip in each of the display books that is removed at checked out, and have a sheet at Circ they use to track stats on displayed items. Another great idea.

I hope you find this as neat as I did and can use it in your library. Thanks, Gigi!



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Reference Question of the Week – 1/24/16

   January 31st, 2016 Brian Herzog

Unfortunately, there's been numerous times I could have easily done the same thing at the library.This was posted on Boing Boing a couple weeks ago, but I thought people might find this funny:
Actual conversations with rude or odd customers at a used book store.

Some are rude to the point of being mean, which of course is not something that would happen in a library - at least, not something library staff would say out load. Here's a couple of my favorites:

(phone call)

I found a book "---" on your web site. It was written by my Uncle. I was wondering why it is so expensive? ($50)

It was inscribed and signed by him.

Why should I have to pay for his autograph? He's my Uncle, not yours!

(sigh... and no, she didn't buy it)

 


 

(Older gentleman calls)

I see you have a book titled "---" listed on your web site for $200

Ok

I am the author.

Ok

That book originally sold for under $20

Ok

How can you justify that?

Justify what?

Charging so much!

That's what it's worth. Look it up on Bookfinder

You will make more on the book than I did

I guess I should feel bad about that! If it makes you feel better, you could adjust for inflation (30 years)

I just doesn't seem right

It's the free market at work. You shouldn't have written such a good book

I will take that as a compliment

It was

(I should add, I paid a lot more for the book than it sold for... originally. The customer I sold it to will probably donate it to his favorite charity and the cycle will continue. Makes me wonder how many profits there are in these things...)

 


 

(Customer fills out search card: 16 Chapels)

(me) Oh, you're after books on European Churches?

No, just books about the 16 Chapels.

16 Chapels?

Yea, you know the one with the big painting on the ceiling.
We will let you know what we find (once we stop convulsing).

 

Any time I see something like this in book stores, I can't help but hear them in the voice of Bernard Black - and then end up watching that entire series again.



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Reference Question of the Week – 7/12/15

   July 18th, 2015 Brian Herzog

the spindle yearbook from 1951Here's a question I may not have been able to answer successfully a few years ago - actually, luck had a lot to do with this success, because even for my community the answer would still be mixed.

A patron emailed in to ask,

Do you know who would have Lowell High School yearbooks available?

Lowell is the city next door to the town in which I work. We have a print collection of Chelmsford High School yearbooks, so my first thought (that is, my first hope) was that the Lowell Library would have the same for their high school*.

Unfortunately, when I called over, the librarian there said they do not have a yearbook collection. She suggested the Lowell Historical Society, which was a good idea. I looked up their number online, but unfortunately they weren't open right then.

However, their website did list their research collections, which didn't seem to include the yearbooks. But for whatever reason, this made me think I should search online for the yearbooks, to see if any other groups might have them.

A search for "lowell high school yearbooks" lead me to a website that did indeed have them - or at least, they were a nicer portal, with some history, to the Internet Archive's collection of them.

So that was pretty happy - astounding, in fact, and it looks like only online since 2012. I emailed the information to the patron and never heard back, which I took to mean he's still poring over the online versions. Great.

And as I said, if he had been after Chelmsford High yearbooks, my answer would have been different - we have easy access to the print copies in the library, but there is no online collection (that I know of). So, this might finally prompt me to get OCI or the Boston Public Library to scan them for us. Yay for the free digitization services that can put these wonderful resources online. But oh, having enough time during the workday to actually do my job would be such a luxury.

 


*I'm a firm believer that public libraries should all have complete collections of the local high school yearbooks, but this is much easier said than done. The CHS yearbook advisor and I have a good working relationship, and it is still unnecessarily difficult to make this happen. The only thing more difficult is a non-student trying to get access to the school's collection of yearbooks.



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Halloween Book Displays

   October 31st, 2014 Brian Herzog

One of my coworkers got creative for our Halloween book displays, and I think they look great:

book display: pumpkin

book display: ghost

Happy Halloween everyone!



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Reference Question of the Week – 8/17/14

   August 23rd, 2014 Brian Herzog

velocarYou know that saying about teaching a man to fish? Well, in this case, it was more like just having to point out to him that he had a big plate of fish sitting right in front of him.

A patron walked up and said this to me:

Can you request a book for me? I think it's a French book, I mean a book from France. I don't know the title or the author though. But it's got instructions for a velocar inside. On second thought, it might not be a book, it might be a magazine, but in French. Can you get that for me?

Well that's all fine, but what's a velocar? Apparently, it's a type of bicycle that's more like a pedal-powered three-wheeled car, and indeed from France.

After talking to the patron a bit, what I learned was that he was interested in building one of these for himself, and found some plans online. Except, the plans were pages from a book (or magazine) that someone posted on a forum - except, they were too small to read, so he wanted to find the original book (or magazine) so he could see the instructions. He said he'd already tried printing what he'd found, and indeed showed me the pages, which indeed were just too low-quality to read.

I told him the only place I could even think of to begin with this was the website where he found them - maybe, I hoped, the book (or magazine) pages would have the title and author on them which would give us a lead. But failing that, it seemed like all we could would be to try to email whoever posted them to the forum and hopefully find out the original source that way.

So we walked back to his computer so I could see the forum he was on. And sure enough, multiple pages were posted there, and the thumbnail images looked more or less like instructions for building a velocar. And of course, being thumbnails, they were too small to read, so I naturally clicked the first one in the hopes of finding information about the source.

A larger image of the page popped up, and the patron immediately stopped me by saying, in a somewhat shocked voice, "what did you just do?"

I explained that the thumbnails like this are usually linked to larger versions, and clicking them will bring up a version you can read or print. I figured he had tried this, because he had the large printed version which were poor quality.

But no, he had no idea you could click the thumbnails. What he did know how to do was right-click on the thumbnail, copy/paste it into Word, expand the image to make it fill the whole page, and print it. Of course, expanding a small thumbnail to fit a whole page will look terrible, which accounted for the low-quality prints he had.

He knew how to do all of that, but didn't know you could just click the thumbnail and see a higher-quality version.

So I showed him how to get from the forum post with the thumbnail to the larger, print-ready version, and he was happy. Sort of befuddled that it was right there in front of him the whole time, but definitely happy that he would so easily get the plans for the velocar.

I always like showing patrons new tricks and things that make their life easier, but holy smokes I didn't expect it in this case. Not only was this a new skill for a patron, but I didn't end up having to try to track down a mysterious book from France.



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