or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


Today is Look Above The Bathroom Ceiling Day

   January 29th, 2015 Brian Herzog

It's not, actually, but perhaps it should be. We had a plumber in the library today fixing one of our men's restrooms. In the course of his repair work, he had to go into the drop-ceiling in the bathroom, and this is what he found:

ceilingbooks

I've heard of library bathroom ceilings being used as dead-drops for drug deals - which at least has a logical utility - but I don't understand why these books would have ended up in the bathroom ceiling.

They all seem like old travel books, had been part of our branch library's collection, and have all been withdrawn and deleted. Not just lost and deleted, but actually stamped by staff as withdrawn.

I have no idea how they went from deleted from the branch to above the men's room of the main library. Plus, it's a ten foot ceiling too, so it's not like it'd be an easy place to store reading material.

So, if you get a chance today, pop your head up into the bathroom ceiling - who knows what interesting things you may find (I for one can't wait to check the rest of our bathrooms).



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Halloween Book Displays

   October 31st, 2014 Brian Herzog

One of my coworkers got creative for our Halloween book displays, and I think they look great:

book display: pumpkin

book display: ghost

Happy Halloween everyone!



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Infographic: Can Print Books and Ebook Coexist?

   February 20th, 2013 Brian Herzog

This infographic came out earlier this month, but I thought it had some interesting statistics on the coexistence of ebooks and print books:

Print vs. Ebook infographic


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Lost Item Replacement Policy, And When To Ignore It

   January 30th, 2013 Brian Herzog

Chewed bookMy library recently updated our policy for patrons replacing lost or damaged items.

The problem that arose is that patrons would check out a book (say, a non-fiction book that was five years old, with a price in the record of $30) - then they'd lose it, and eventually they'd get a bill for $30. Our previous policy said patrons could replace lost/damaged items either by paying for it or by supplying another copy of the book.

This meant that, instead of paying the $30, patrons would often find used copies of the item online, for just a few dollars, and give that to us as a replacement copy.

The problem was that often these books were in terrible condition (sometimes even discarded from another library, with their stamps and stickers still on it). Not to mention that there would often be newer versions of this item available, which we would want to get instead of the old outdated one.

So, we updated our policy to be:

Lost/Damaged item fees

  • NO REPLACEMENTS ACCEPTED FOR BOOKS
  • Book or magazine - patron is charged 100% of the full price
  • DVD, music CD, or videogame - replacement allowed only if it is new and still sealed in the original package, otherwise the charge is the same as books, 100% of full price.
  • Book on CD - $10 per CD (if the entire item is lost, then 100% of full price.)
  • Playaway, CD-ROM, kit - 100% of full price
  • Lost CD or DVD insert - $2
  • Lost CD or DVD case - $2 (so lost case & insert is $4)
  • Still not sure what to charge? Call tech svcs

What to say when patrons ask...

Why can’t the library accept replacements for lost or damaged books anymore?

There are several reasons:

  • Many of the replacements we’ve been getting are used items in poor condition.
  • Replacing the exact same isbn can mean getting an old edition of a book when a newer edition is available.
  • In some cases, we don’t wish to replace the lost item, and would rather use the fee to buy something new that we need for our collection now.

Why does a replacement DVD, music CD or videogame have to be new & still sealed in the package?

  • For similar reasons – we’ve received old and/or used items to replace things we wouldn’t have bothered to replace at all.

Why is the replacement cost 100% of the full price? I can get it for less than that on Amazon!

  • True, but sometimes the items you get from Amazon are old and used, and you might not even realize it till it arrives.
  • Also keep in mind that when we replace a book or other item, it involves staff time to get the new item, catalog it, and process it to go into circulation.

This all happened a couple months ago. Then just a couple weeks ago, we received the following note from a patron:

Replacement Book Note

My favorite part is that she drew a picture of an open book on her note. Since the replacement copy she supplied was a brand new copy, and this title is still on the school's summer reading list, we just kept it.



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Stopping Unsolicited Scientology Books

   January 16th, 2013 Brian Herzog

Scientology books in my libraryA couple weeks ago, my library received the latest shipment of free Scientology books, and I'm guessing your library did too. On the whole, we never want these books, and rarely do they make it to our shelves (or even out of the boxes they came in).

So I was happy to see a post on the Maine Libraries listserv the following week (from Mamie Anthoine Ney of the Southern Maine Library District) detailing an email exchange she had with the company that sends them out. She asked them to stop sending them to her site, and this is the response she received:

Dear Ms Ney,

Thank you for message alerting me to this situation.

I have taken your address off the mailing list.

If you have not been able to send the books back yet, let me know the correct address, contact name and number and I can have my shipping department get FedEx to pick them up.

The books are very valuable and I do not want them to go to waste.

I will pick these up right away if you have not been able to arrange this.

Best regards,

Mr. Larry Perras
Library Distribution Manager
Bridge Publications
5600 E. Olympic Blvd.
Los Angeles, California 90022
(323) 888-6200

Mr. Perras' email is address is lperras@bridgepub.com and he is the person to contact if you'd like your library to stop getting these boxes of books. I forwarded this to my library's Head of Technical Services, and she was only too happy to email them to take us off the list (although we never got a reply from them).

Thank you Mamie for sharing this information - hopefully it will keep more of these books from ending up in dumpsters.



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Book-Related Diversions and Professional Development

   July 18th, 2012 Brian Herzog

Here is an assortment of things people have sent me recently, or just random items from the internet (so I can clear out my "to blog" folder):



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