or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


Reference Question of the Week – 2/24/13

   March 2nd, 2013 Brian Herzog

Library Emergency PhoneThis sort of happened once before, and I think it's awesome - although it probably wasn't very awesome to experience.

One member of our staff recently took a two-week cruise, leaving from Florida. She and her partner flew to Florida, took a shuttle from the airport to the dock, and were just about to get on the boat when the realized one of their suitcases was missing. But worst of all, it was the suitcase that contained his blood pressure medicine.

They simply could not go on the cruise without it. And they only had an hour and a half before they had to check in on the ship, so they didn't have enough time to get all the way back to the airport and try to track down the bag.

So, she did the only smart thing - she called the library.

Her logic was this: they knew the name of his doctor and the town in which he practiced, but no other contact information. The Reference Desk was able to easily find the doctor's office phone number, which she then called from her cell phone in Florida.

The doctor's office said they could send a new prescription to a local pharmacy down there - but of course they were at a cruise ship terminal and had no idea where a drug store might be.

The ensuing story sounded like the stuff of a Benny Hill sketch: they found a taxi, but the driver barely spoke English. He tried to locate a CVS Pharmacy on his smartphone's GPS, while my coworker tried to keep the doctor's office on the phone. I can just hear Yakety Sax playing while picturing this cab racing down the street, cell phones blazing, communication barrier humming, and the clock ticking.

They finally find a pharmacy, (hopefully) convince the cabbie to wait in the parking lot because they'll be right back out and need to race back to the dock - my coworker still has the doctor's office on the phone and gives it to the pharmacy technician so they can work out where to send the prescription.

After a few tense minutes the new prescription is filled, the smiling taxi driver is happily waiting for them, and they make it back to the cruise ship just in the nick of time. The rest of the cruise goes smoothly, they have a wonderful time, and they even manage to pick up their lost suitcase on their way back through the airport going home.

And the moral of this story? Never go on vacation without taking your local library's phone number with you.



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Reference Question of the Week – 9/26/10

   October 2nd, 2010 Brian Herzog

Can-and-string telephoneEarlier this year we got rid of the pay phone in our lobby (too expensive), so we've become more permissive with letting people (especially kids) use the desk phones to make calls.

I always ask people beforehand if it's a local call, because historically, local calls are no problem, but long distance calls are limited.

This isn't really a reference question, but I get asked this all the time and I'm honestly curious about it - here's a typical exchange (keep in mind I work at the library in Chelmsford, MA, which is in area code 978):

Patron: Can I use the phone?
Me: Sure, is it a local call?
Patron: Uh, I just need to call my mom.
Me: Okay, what's the number? [I always dial for them, to make sure they get an outside line and don't dial 911 accidentally, which does happen with our phone system]
Patron: It's 603-423...

As I get older (and as kids get younger), I've been noticing that fewer and fewer kids have any idea what you're talking about when you say "local call."

When they say "603" (New Hampshire) or "617" (Boston), I will sometimes say something to the effect of, "hey, a different area code is not a local call," and the response from kids is invariably, "we live in Chelmsford, it's my mom's cell phone."

I don't have a cell phone, so I don't know if there is such a thing as local and long distance calls on them, or if everything is charged the same (or just depends on time of day). But wow, the whole local/long distance thing was a big part of my childhood, so it's kind of stunning to think of kids growing up with no concept of that. Depending on how often people move around, a kid's friends could all have cell phones with different area code numbers, and have no idea why*.

But then again, I guess people don't really dial numbers any more anyway - it's just scrolling through the contacts list and clicking a name. Which means the reasoning behind area codes is destined to become historical trivia like the interstate numbering system, or an anachronistic relic like the phrase, "don't touch that dial."

 


*Tangentially, an old rant of mine is how the FCC dropped the ball when they started issuing phone numbers for cell phones. Instead of issuing cell phone numbers with area code where the phone was registered, and thus running out of numbers and having to slice up area codes and develop new codes (giving rise to situations where the "area" codes make no geographic logic, like 440 in Ohio), they should have created new area codes just for mobile phones. Which would have also helped out with making sure cell phones were always on the Do Not Call List, as they could just forbid those area codes from being called.



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