May 19th, 2011 Brian Herzog
My last post and peoples' comments got me thinking about displaying the circulation history of items, and how it might make items more interesting.
I don't know how many library patrons consider the fact that other people have used an item before them (unless, of course, they find some evidence of that use). But if we started showing the cost-per-circ, it might prompt some people to wonder about the X number of people who also were interested in the same thing as them.
Obviously, libraries couldn't cross any privacy lines, but I do think there are ways to highlight the "shared resources" aspect of the library, and to emphasize a sense of community among our patrons.
Some ideas for what could be shown:
- Detailed stats on cost-per-circ (including a breakdown on the library's cost for that item - price we paid for it, processing cost, etc) - and, as Walt said, this would be particularly interesting for databases
- Number of local checkouts vs. ILLs and network transfers (along with current number of holds)
- Along with number of checkouts, calculate the popularity ranking vs. total library items checkouts
- Date the item was added to the collection, and date of last checkout (and check-in)
- Some catalogs by default have an opt-in reading history for patrons; they should also have an opt-in way to make their checkout history public, on an item-by-item basis
- Some catalogs, and some third-party plugins (like ChiliFresh and LibraryThing for Libraries), allow patrons to include their review and rating for items right in the catalog record
- Ebook readers should be able to leave comments and notes in the ebook, which subsequent patrons could either turn on or off depending on if they wanted to see them
Some of this information is available in our staff view, and I use it all the time - why not make it available to the public, too?
One drawback to making this kind of item information available is that we might get a lot more "weeding suggestions" from patrons, on items they don't feel have provided enough value to the library (or that have been used too much). Of course, I get this to some degree already, so it's just a matter of having - and employing - a good collection development policy.
Does anyone's catalog include features like these? How do patrons like them?
Tags: catalog, circ, circulation, comment, comments, data, display, history, information, interactive, item, libraries, Library, patron, patrons, public, review, reviews
May 7th, 2011 Brian Herzog
This week's question has a bonus happy epilogue.
A mom and daughter walk up to the desk. The mom starts to explain how the daughter has a homework project on ancient Greece, but the topic she originally was given was too hard so the teacher gave her a new one. The mom then blanked on the new topic, and so told the daughter to tell me what it was - the daughter said,
The Trojan Emperor.
I had never heard of an Emperor of Troy, or any Greek Emperors for that matter. But since there are lots of things that fall into that category, I took them down to the 938's and started looking through the indexes of books on Ancient Greece with them.
After just a minute or two of not finding anything at all, the whole thing just didn't feel right, so I told them to keep looking while I went back to the desk to try something else. In this case, the "something else" was to search the internet for "trojan emperor," thinking I would find a name or some other information to help with the search.
I did - Google's search result page prompted:
Did you mean: trajan emperor
Ha - I totally did. I knew "Trojan Emperor" sounded kind of right, but not completely. "Emperor Trajan" makes much more sense.
I walked back down to the mom and daughter to tell them what I found. As soon as I said it the girl recognized it as what her teacher had told* her. I switched them to looking at the books on ancient Rome (937's), and instantly the daughter had more than enough information for her project.
So that's great - the patrons were happy they got what they needed, and reference transaction over.
As I walked back to the desk, I kind of grumbled to myself...
So typically library - Google is smart enough to correct a mistake like that and suggest the right answer. Our catalog should be able to do the same thing.
By the time I got back to the desk, it occurred to me that I hadn't actually ever checked the catalog - I just knew where those books are on the shelves, and took the patron right to them. But I also know that our current catalog doesn't have any kind of suggestion feature.
However, my consortium will be switching to Evergreen over Memorial Day weekend. Our Reference Desk has gotten into the habit of repeating each patron search in the Evergreen demo catalog to see how it works (thanks for the idea, Katie), so I ran this search on our test server to see how it handled it. And guess what? It worked!
Few hits were returned for your search.
Maybe you meant: Trajan emperor
One problem with it is that it's just way too subtle at the bottom of the page, but the nice thing about open source is that I can lobby to have that changed. But just that fact that it's there at all is a huge step into the modern internet world. Yay for progress.
*This is why it's important for assignments to be written down. And why it's helpful to bring the assignment
sheet to the library.
Tags: ancient, catalog, did you mean, emperor, evergreen, greece, greeks, ils, libraries, Library, public, Reference Question, romans, rome, trajan, trojan
February 1st, 2011 Brian Herzog
I don't know how I missed this before, but only recently Boopsie for libraries reached my radar screen - it's a company that will create a mobile version of a library's website and catalog.
There are other options* out there, but Boopsie seems like a great and easy alternative to creating your own mobile website. And even better, they also mobile-ize the catalog, which I couldn't do (although apparently non-catalog services are more popular with mobile patrons).
Pricing seemed reasonable (for what you get) - a library near me is in the process of signing up, and reported the cost is in the few-thousand dollar range (or, it would be roughly $10,000 for our whole 36-library consortium to sign up). Lots of libraries are already using them - Sarah has a good write-up on San Jose's experience, and WorldCat and ALA also use their app.
I'm not trying to pitch Boopise, so much as I'm pitching the importance of libraries having a way to serve mobile patrons - using vendors like this* are an option for libraries who can't do it themselves.
*Library Anywhere from LibraryThing
is another mobile website+catalog solution, and seems to be cheaper
Tags: app, apps, boopsie, catalog, devices, libraries, Library, mobile, phones, public, smartphone, website
September 28th, 2010 Brian Herzog
I found out yesterday that the King County (WA) Library System is now live on Evergreen. They did a lot of work to develop the online catalog, and many of their customizations will become part of the core Evergreen code.
Which is good news for many Massachusetts libraries, as we'll be following in their footsteps in May 2011. But development continues, and we can still customize beyond what KCLS has done - so if anyone has comments or suggestions, please submit them to Kathy Lussier at http://masslnc.cwmars.org.
And for the curious, these introductory videos show and explain a little more:
Yay for open source!
Tags: catalog, evergreen, interface, kcls, king county, king county library system, libraries, Library, opac, open source, os, oss, public, search
February 2nd, 2010 Brian Herzog
Not having a cell phone, I can be a bit behind when it comes mobile apps - but this is still cool even to tech-no's like me.
My former co-worker Chris pointed out the iPhone app RedLaser, that turns the iPhone's camera into a barcode scanner. The app was designed to do instant price checks while you're in a store, to see if you could buy something cheaper online.
He also found that the database it scans can be customized - which means it could be modded to search a library catalog (among other things).
So a patron with an iPhone (or an Android) could be shopping in a bookstore, see a book they'd like to read, and instantly scan it to see if it's available at their local library. Great stuff.
But wait, there's more...
Another colleague, Scott Kehoe of NMRLS, posted about making customized versions that can search the MVLC (my library consortium), MassCat and the NOBLE consortium catalog. His post shows how he did it, links to Delicious for the customized databases, and explains how you can customize it yourself.
I think this is a great thing to promote to patrons, but they need to be careful about walking around bookstores scanning barcodes. I've heard many stores will throw people out if they appear to be doing "research" (recording a store's prices or looking for country of origin). Also, about this app, one bookstore owner was quoted as saying:
If I see any lecherous internet bottomfeeders using my store as a display case for a discount website, I will politely ask them to leave.
As the world of mobile devices becomes more compatible with the world of ebooks, the next step will be to create customs searches of places like Overdrive and Project Gutenberg, so that patrons can not just locate but also download the desired book immediately. I tend to think instant gratification is not a good thing, but in this day and age, it is certainly easy to support.
For a few more library-related apps, check out Aaron's post on Walking Paper.
Tags: android, app, apps, catalog, cell, devices, iphone, libraries, Library, lookup, mobile, phone, phones, public, redlaser, search
December 3rd, 2009 Brian Herzog
Since I first heard about it, I've been yapping on about the Mass Libraries Open Source Project, trying to publicize and chronicle its progress. It became official a couple weeks ago, when the membership of the three consortia involved (MVLC, NOBLE and C/WMARS) each voted to go with the Evergreen ILS.
Now that the software has been chosen, the next step is to define the features we want. See, with open source, you can shape the software like clay to mold to your situation, rather than being handed someone else's idea of what you need.
In order to figure out what we need, the December issue of the MVLC Connections newsletter [pdf] asks staff to create an list of ideal features (questions below). Obviously, one source of ideas is likes and dislikes of our current ILS (SirsiDynix's Horizon), but they're also encouraging staff to pull great ideas from other industries and websites - at this point, the sky is the limit.
I think we should also ask the larger library world - what do you think are important ILS features? If the questions below were handed to you, how would you answer? A quick internet search found some information on what an ILS/OPAC should really do. But if you have any ideas, please leave a comment below.
- List the three most annoying “features” of Horizon in regards to Your Specialty and describe how they could be made less annoying.
- What process or activity in Your Specialty is the most time consuming or frustrating and describe what it is that causes the problem. Is there something that the system could do to help?
- Are there any procedures or policies in Your Specialty which seem cumbersome or awkward because they are based on what the system can do and not what is logical or needed?
- As you are using the Internet copy the url or print out those sites which are exceptionally user-friendly or really cool. Also, are there any times when tie-ins with communication tools such as Twitter, email, or a blog could be useful to Your Specialty activities?
- You are the librarian on the Starship Enterprise. Everyone knows that Your Specialty can not be fully taken over by the ship’s computer...it is much too complex for that. However, as long as you walk the computer through the process, the computer can do a lot of the nit-picky stuff for you. Outline some of the most tedious or complex procedures that you currently do and show where you need to "ask" the computer to do something and what it is that it should do.
I'm also giving this a try on the new Unshelved Answers website. It's similar to other question-and-answer websites, but is a forum specifically for librarians. I didn't find any related questions, so I asked one, but was informed it might get deleted because "we prefer questions that can be answered, not just discussed."
This will be a long process, but at some point I'll try to make sure all the various features and pulled together in a single list. Yay for having input.
Tags: catalog, design, features, functions, ils, libraries, Library, opac, open source, oss, public, software, unshelved answers