or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


Reference Question of the Week – 2/26/12

   March 3rd, 2012 Brian Herzog

Wooden chair at public workstationThis isn't a reference question, and I usually don't name names when it comes to other libraries, but this entertained me. A patron came up to the desk and said,

I just wanted to say that your chairs are hard.

I automatically prepared to handle a complaint, and tell her our wooden chairs were designed to be light and sturdy, and that she's welcome to move one of the more comfortable chairs over to a computer, when she says,

It's so nice, because it makes sure you don't sit there too long. Those chairs they have at Westford let you sink in and before you know it you've wasted your whole day in front of the computer.

So good on the J. V. Fletcher Library in Westford, MA, for having comfortable chairs. And maybe good on us for not?



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