or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


Check Out This Telescope!

   October 23rd, 2014 Brian Herzog

I totally dropped the ball and am late in posting this. However, my library was featured in the October issue of Sky & Telescope magazine!

telescope check out

The article focused on a practical program for circulating telescopes from a public library. Thanks to the generous donation from local astronomy buffs, we've been circulating two telescopes for about the last six month.

telescopeThe photo above appeared in the article, showing library staff checking out a telescope to patrons. The article goes into detail about the best telescopes for library use (that is, easy-to-use and hard-to-damage), how to prepare them, and what to circulate with them to make it a good experience.

If you're interested in expanding your non-traditional collection to include telescopes, definitely read this article. Unfortunately the article isn't available free online, so if you don't subscribe it should be in both EBSCO's MasterFILE and Gale's OneFile databases. Or talk to me about an ILL request.

And one last note: there has been a double-digit waiting list on our telescopes ever since we started offering them. I neglected to sign up right away, and now have been waiting four months for it to be my turn.



Tags: , , , , , ,



Chelmsford Gets a StoryWalk

   July 24th, 2013 Brian Herzog

My library has partnered with the Chelmsford Open Space Stewards to create a StoryWalk along one of our local trails.

The idea of StoryWalk, which originated with Anne Ferguson of Montpelier, VT, is to line a trail with pages from a picture book, which kids (and adults) can read while on their walk/hike. The pages are laminated so as to be weather-proof, and attached to wooden stakes driven into the ground along the trail.

It's a very simple project to do, but looks great and is a lot of fun for trail walkers. Library staff prepared all the pages and stakes, and the volunteer Stewards cleared the trail and installed the stakes - here's a slideshow of the installation and trail:

The StoryWalk was put in last weekend, and the "ribbon cutting" ceremony officially announcing the trail is this Saturday. The plan is to swap out a new story each season, and if all goes well hopefully start a monthly rotation.

The first four books were purchased by the Friends of the Library, who also paid for the lamination (all the wood and other materials were donated). For the future, we're hoping to get a local hardware store and office supply store to donate the wood and lamination services, too.

The first story chosen was Sheep Take a Hike, by Nancy Shaw and illustrated by Margot Apple. It's a perfect story for the natural trail selected (Sunny Meadow in South Chelmsford), and subsequent stories will also be seasonal - something in the snow for winter, etc. I like this project a lot because it's one of those great outside-the-library ideas that bring literacy and fun to where our patrons already are. Plus, it's easy!



Tags: , , , ,



Reference Question of the Week – 7/14/13

   July 20th, 2013 Brian Herzog

Removed pay phonesI've talked about pay phones before, but I like them - and we do still get asked about them - so here's the latest pay phone question.

This week, a man came to the Reference Desk asking if we knew where any pay phones were. The phones in the shopping plaza across the street were removed earlier this year, which were the last pay phones in town I knew of.

Since the pay phone was removed from our lobby, our policy has been to let people use desk phones. I offered this to the patron, but he declined because it was going to be a long call to Worcester, MA (which would also be a long distance call). He said he preferred a pay phone, so my coworker and I and the patron brainstormed where one might be.

We thought of all the high-traffic retail centers, but couldn't definitely remember seeing one anywhere. Eventually the patron thanked us, and just sort of wandered away.

This bothered me, so that night after work, I went grocery shopping. My grocery store is in a big shopping plaza*, and I drove around slowly really looking for a pay phone. And, success! I found one right outside the entrance to Wal-Mart:

Wal-Mart pay phone

At the library the next day, I relayed my find to my coworker, and also the patron who came in later. We thought this could very well be the last pay phone in town, and thought the only way to be sure was to drive around trying to spot them. Not being a digital native, you see, it took awhile before I realized that this is why Facebook was invented.

I asked on the Library's Facebook page if anyone knew where there were pay phones in town, and immediately got some responses:

Facebook pay phone post

Great! Crowd-sourcing Reference Questions is kind of fun - and certainly provided a better answer than I did for the patron. This might even motivate me to create a Custom Google Map of local pay phone locations - it would be a challenge to maintain, but there certainly is no other resource for this question.

 


*This plaza just got a Five Guys!



Tags: , , , , , , , ,



Reference Question of the Week – 6/16/13

   June 22nd, 2013 Brian Herzog

Nuns with gunsI work in Chelmsford, MA, and the Town is in the process of establishing two "cultural districts" in two of our local historical village centers. It's similar to a historical district, but instead focuses on what makes Chelmsford culturally-distinct: art, architecture, programs & events, etc.

The group asked me to help create a map of both districts, labeling all the different locations of interest. I've played a little with custom Google Maps before, and this seemed like the perfect application to try out all the different features.

Creating the maps (check out the current working drafts) was pretty straight-forward. One of the committee members found a great site for custom map icons (which also explained how to make them work), and the text for each point of interest came from a variety of sources.

It was researching each location for a descriptive blurb for the map that produced this week's reference question. I was asked to add St. John The Evangelist Parish church to the North Chelmsford map, so I went to their website looking for something interesting to say about them. What I found was hands-down the most interesting thing I've read in a long time:

The earliest Catholic families living in Chelmsford, Dunstable, Lowell, Tyngsboro and Westford wanted a church of their own. St. Patrick's, Lowell was a five to ten mile walk. The families purchased the Meeting House of the Second Congregational Church of Chelmsford at the corner of Middlesex and Baldwin Streets, Lowell, in 1859. [...]

Men, who toiled in factory, foundry or farm, hurried to the holy work each evening. They struggled to move the building with the aid of horses and log rollers, a few yards at a time, for a distance of two miles along Middlesex Street. "Know Nothing" citizenry, a violent anti-Catholic group, made threats to burn the building and gained court injunctions to stop the building’s movement. The two mile journey was made with at least four men, armed with shotguns, and guarding the Church each night.

Holy smokes, now that is dedication. Researching local history rocks.



Tags: , , , , , , , , , , , , , ,



Readers Advisory Initiative at the Chelmsford Library

   May 23rd, 2013 Brian Herzog

QR code labelThis is a neat thing, but is such a large project that I'm still not exactly sure how to explain it all.

At the end of last year, my library created a new position for a dedicated readers advisory person. Since this was a brand new position, we've had to reconfigure the way we do things. Another benefit, though, is that it got everyone in the library thinking about how we can improve readers advisory across the board.

Our Childrens Room really upped their game in this area. They'd long maintained in-house readalike lists, both for specific books and for subjects. Eventually these lists migrated from papers in binders to online lists created using our catalog's "bookbag" feature.

Which is all well and good, but what they really wanted to do was improve access to these lists, and make it easier for patrons to find them on their own.

The best way to promote these lists, they felt, was to print out labels with the list URLs (and QR codes) on them, and stick them in each book that was on the list. I know other libraries use QR code labels in their collections (notably the Dover [MA] Town Library), but I don't know how many are mass-sticking the actual books. And they're trying to stick them in the books as close to the end of the story as possible, so that patrons find them immediately after finishing a good story:

QR code label in book

Along the way, we ran into a few snags that had to be dealt with, and I think our solutions worked pretty well.

Our catalog's bookbag URLs are pretty messy and unfriendly (ie, https://chelmsford.mvlc.org/eg/opac/results?bookbag=53439;page=0;locg=18;depth=0), so we wanted to use a URL shortening service to clean them up. The Childrens staff first started with Goo.gl, and reviewed a few others, but hit a major roadblock: with those services, once a short URL is created, you can't change the destination.

This was a problem for us because not too long ago, we had a catalog upgrade that changed the URLs of every single one of our bookbags. This meant that if we had stuck QR code labels in thousands of books, they would all have to be redone with new labels for the new bookbag URLs.

I looked around for an alternative, and found an open source solution yourls.org (Your Own URL Shortener). That was awesome, and with instructions from Lifehacker, I had it up and running on our web server in like fifteen minutes.

However, it kind of defeats the purpose of a URL shortener when you're starting with a URL as long as chelmsfordlibrary.org, so we decided to get a whole new domain name for this project. We kicked around a lot of ideas, but the best one we came up with - short(ish), and memorable - was readmore.in.

Now, the .in is the country code for India, but readmore was available at the domain name service we used, so we went with it. But best of all, it makes for great readers advisory URLs: readmore.in/adventure, readmore.in/magictreehouse, etc. Even though those aren't super short, they're easy to remember, and that's the important thing.

With yourls running on the readmore.in domain, now we can always point readmore.in/poetry or whatever to the right place, even if the underlying bookbag link changes.

And to make the QR code creation process easier, I also installed a open source QR code creator (phpqrcode) on our web server. There are lots of free services out there, but hosting our own lets us pre-set all the output settings, so all staff need to do is paste in the URL, click "create," and then right-click on the QR code to paste it into the label template. It's already the right size, encoding, and everything else.

I admit there was a lot of technical playing to make this happen - but, now that everything is set up, staff is whizzing through the creation and labeling process. Of course, this is an on-going project, but we're hoping it is something from which patrons will really benefit.



Tags: , , , , , , , , , ,



Reference Question of the Week – 3/3/13

   March 9th, 2013 Brian Herzog

Boston Post Cane from Winthrop, MAI think this is my absolute favorite reference question so far this year. It took a few days before the final answer emerged, and it all started with a patron sending in this message from our ChelmsfordHistory.org website's contact form:

Does Chelmsford have a Boston Post cane, if we do who is the lucky holder?

I've lived in New England for about twelve years, and have heard of these canes. What I knew about them was just that some towns had them and some didn't, and they were handed out around the turn of the last century by a newspaper or magazine.

I've been in Chelmsford for seven years, and never heard of one of these canes in connection with Chelmsford. I did a bit of research, and then replied to the patron:

I haven't heard of a cane in connection with Chelmsford. I found a list online of the communities that have them, and Chelmsford isn't included:

http://web.maynard.ma.us/bostonpostcane/the-canes/massachusetts

I think when the canes were passed out by the Boston Post, Chelmsford was a much smaller town than now, and perhaps didn't make the cut of the original 700 towns that received them. I'll check with the Historical Society to be sure, and let you know. Thanks.

Brian Herzog
Head of Reference
Chelmsford Public Library

From this website, I learned more details about the canes: in 1909, they were given to 700 towns in Massachusetts, New Hampshire, Vermont, and Rhode Island, by Edwin A. Grozier, Publisher of the Boston Post newspaper. The tradition was to give the cane to the oldest living resident in town, and then it was passed on to the next oldest when that person died. The cane itself belonged to the town, administered by the Selectmen, but was always supposed be held by the oldest resident. Of course, as towns grew, this became harder to track, and many canes were lost or retired and put on display somewhere.

Anyway, I emailed the Historical Society to be thorough, and while waiting for a reply, continued to check our vertical file and local history resources. I wasn't able to find anything about a Chelmsford cane, so I was surprised by the message I got the following day from the Historical Society:

We have it at the Historical Society now, but I don't think it is on display yet. It went missing for many years but turned up at the Senior Center a couple of years ago. [One of our members] has more details on the mystery if you are interested.

Holy smokes - do you know what this means? The internet lied to me!

I was certainly happy I checked with them. I emailed the patron the good news, but also followed up with the other Historical Society member to see what else I could learn about the cane. The next day, I heard back:

Hi Brian,
You can find out all about the cane in Judy Buswick's book Looking Back with Eleanor Parkhurst. I'm sure the library has a copy. There is a chapter on the cane.
Take care

Looking Back with Eleanor Parkhurst coverOops - we do indeed have multiple copies*, and it wasn't one of the books I looked in. The title of the chapter on the cane is "Mystery defines cane's history," which is why this book didn't come up when I searched the catalog for keyword combinations that include Boston or Post (however, a search for "Chelmsford cane" produces this book as the only result).

So, bad on me for not conducting a more thorough search on my own, but I'm glad my reaching out to an expert resource directed me back to the right place.

This chapter, which was originally published as a newspaper article in 1996, detailed the Chelmsford cane's history, from the first few recipients through it being lost, and then suddenly turning up one day at the Senior Center. After that it made its way to the Historical Society for safe keeping, and another Historical Society member said that it is in fact currently in a display case there.

Again, I emailed the patron with what I had learned, including letting him know we have this book in the library. A few days later he came in to pick it up, and we had a nice little talk about the canes, and his interest in them.

Apart from me dropping the ball and not finding the right book when I should have, this was a great reference question. The internet was wrong, local resources were vital, I learned something about local history, and the patron got exactly what he wanted. But best of all, I get to email the people who run that Boston Post cane website to have Chelmsford added, doing my little part to make the internet a better place.

 


*This book is also available for purchase from the Chelmsford Historical Society.



Tags: , , , , ,