or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk

Work at my Library: Hiring a Head of Circulation

   July 13th, 2010 Brian Herzog

Chelmsford Library logoThe Head of Circulation at my library is retiring, so maybe you should apply. The details are below and on the Massachusetts library jobs board, but what they don't tell you is that every other week the circ desk has "treat Tuesdays" - very tasty.

Institution: Chelmsford Public Library

Job: Head of Circulation Services – Dept. Head level

This full time, 37 1/2 hour per week position is for a versatile, friendly librarian skilled in customer service, reader's advisory and personnel management. Must also have strong technology skills. Schedule includes one night and every other weekend. Job responsibilities include the following: Hiring, training and supervision of approximately 30 part-time library assistants, pages and volunteers. Directing, supervising, scheduling, and participating in tasks at the circulation desk. Explaining library lending policies and procedures.

MLS required, related Bachelor's degree preferred; experience working with the public required. Should have working knowledge of current fiction and popular culture. Candidate must be open to change and trying new ideas. Must be comfortable managing conflict. Candidate should enjoy interacting with public of all ages and must be able to adapt smoothly to patron demands. Experience working with an ILS critical, interest/experience with open source ILS management desirable

Starting salary will depend upon education and experience. Range is: $41,243 to $65,598.

Closing Date:
Applications in by July 16th get first consideration, open until filled.

Applications should be e-mailed to bherrmann@mvlc Applications may also be submitted to Becky Herrmann, Library Director, Chelmsford Public Library, 25 Boston Road, Chelmsford MA 01824.
The Chelmsford Federation of Teachers, Local 3669, represents this position. The Town of Chelmsford is EEO/AA Employer

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Check to ALA from 1919

   June 10th, 2010 Brian Herzog

1919 check written to the ALAIn 2008, Chelmsford started a town-wide history project, to index the historical records in all the various locations around town. We're still chugging along, and a volunteer found something interesting in the library's archives.

This check for $1.50 was written by the treasurer of the North Chelmsford Library Association to the ALA Publishing Board in 1919. The back of the check is interesting, too. We're still discovering things in the archive, so I'm hopeful we'll be able to figure out what this check was for.

There's three more things about this, if you're interested:

  1. The signature on the check is Stuart MacKay, brother of Anna C. MacKay, who the Anna C. MacKay Branch Library in North Chelmsford is named after. North Chelmsford has been, and is now, very supportive of the library, and I like this continuity of history. Also interesting that he was working on Christmas Eve.
  2. Also uncovered in the archive are circulation records from the early 1900's - including every book each patron checked out. An interesting philosophical question is this: at what point do library records go from being a matter of patron privacy to a matter of historical record or curiosity?
  3. For our indexing project, we're using Past Perfect, and will be providing access through Past Perfect Online (but nothing's been uploaded yet). Until that's ready, we're using a Google Custom Search Engine to index all the existing online resources we could find. It works well enough for the time being, and I know this is going to be a long-term project, but I'm looking forward to having a real index available.

Neat, huh?

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Reference Question of the Week – 6/28/09

   July 4th, 2009 Brian Herzog

Chelmsfords mapHere's an appropriate reference question for the Independence Day weekend:

One quirk about living in New England is that many communities got their names from olde England. As such, about once a month my Chelmsford Library is contacted by someone who mistakes us for the library in Chelmsford, Essex, UK*.

To wit:

To: askus /at/ mvlc.org
Sent: Friday, June 26, 2009 6:52 AM
Subject: Thanks!

On Tuesday I visited Chelmsford with the aim of exploring the surrounding countryside and history. Unfortunately there was no easily found visitor center, or indeed a map with a "you are here" spot on it.

Fortunately I found the public library, and given some wonderful suggestions and a town map. I promptly forgot the name of the young lady working at the help desk who provided all this information, but please thank her very much and possibly consider a supplementary income for her as a town ambassador?

I had one of the nicest afternoons of English countryside I have ever experienced and it would have not happened without her enthusiasm and knowledge.

Once again, thanks a million. I more future visitors to your town have a great day like I did. Cheers!

A very nice message, but the "English countryside" phrase indicated he contacted the wrong Chelmsford Library.

Whenever this happens, I reply to the person saying that while we're always happy to help however we can, they're probably better off contacting the other Chelmsford Library. I also included a note encouraging him to forward his message to them, because feedback like this is important to libraries.

Shortly thereafter, I got this message back:

To: askus /at/ mvlc.org
Sent: Friday, June 26, 2009 11:17 AM
Subject: RE: Thanks!

Ah! You librarians are a special breed. Thanks for your googling, forgive my ignorance and have a wonderful day. To think that us Antipodeans love to poke fun at a perceived American lack of geographical knowledge. And I email the wrong continent. If you're ever in London Brian, have lunch on me.

It's nice that after 200+ years, we in the colonies are getting the recognition we deserve.

But best of all, he included a link to the restaurant he owns in London. I removed it here for privacy reasons, but that's definitely more than enough incentive to hop across the pond.

The rewards of being a librarian are boundless. I'm telling you, fortune and glory.


*We even once got an email from someone in Mackay, Queensland, Australia, because our branch is named the Anna C. MacKay Library.

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With Friends Like These

   May 5th, 2009 Brian Herzog

Support The Library car magnetA few months ago, I mentioned that our town budget, and subsequently my library, were facing major cutbacks. Thanks to our Friends of the Library group, the library's situation has improved dramatically.

The Town Manager's original budget proposal included cuts that would have crippled the library, because we would have lost our state certification - and thus the ability to participate in reciprocal borrowing, use resources paid for by the state, etc.

In response, our Friends group mobilized, big time. They started email and letter campaigns to get people to write to the Town Manager expressing their support of the library. They set up a table in the library to collect signatures to a petition, which was staffed by Friends volunteers for weeks. They posted an open letter on their website, along with a funding FAQ detailing our situation.

And it paid off. Their efforts prompted thousands of people to write or sign the petition - pretty significant in a community of 32,000. In fact, staff at Town Hall said they've never gotten this much public input on an issue before.

When the Town Manager's amended budget was released, library funding was restored to the level where we'll at least qualify for a state aid waiver - which means we wouldn't lose certification. This budget was voted on - and approved - at the Town Meeting last week, and that is good, good news for the library.

So thank you, Chelmsford Friends of the Library. This shows why Friends groups are important, and how dedicated volunteers can shape their community.

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Reference Question of the Week – 3/22/09

   March 28th, 2009 Brian Herzog

A patron called in and said:

I was coming back to Chelmsford from Boston, and on the highway I saw a sign that said "Fish Brook." I didn't know there was a Fish Brook in Chelmsford; do you have a list of all the brooks in town?

The only thing I could think of that would have the names of brooks on it was a map of town. I pulled out two that we have in Ready Reference and started reading to her all the names of the brooks, streams and rivers. This was a problem for two reasons:

  1. When I read a name the patron was unfamiliar with, she insisted I describe where in town the brook started and ended. It turns out that this is very difficult to do, and proves that a picture really is worth a thousand words (or at least a good five minutes)
  2. Some of the streams had different names on the different maps. This didn't seem too unusual to me for New England, but the patron would not accept it - she wanted only the official names

I told her I'd find out what the official names were and I'd call her back. But after I thought about it for a few minutes, I realized I had no idea how the official names were decided. I'm sure the names originally came from the early settlers and later residents, but if something had more than one name (or more than one spelling), I thought there would have to be a single official name for everything (for example, there is a pond in town called both Heart Pond [because it is shaped like a heart] and Hart Pond [because the Hart family owned it long ago]).

I emailed a member of the Town's Conservation Commission, thinking they would know all about the natural features of town, and the process by which a name becomes official. The response was prompt, but a little surprising:

...It is pretty much rule of thumb that the USGS map will have the most accurate information. I would guess that the names were created by the original settlers and referenced on the very first maps of the town...

...from my experience streams, ponds and lakes are often named unofficially by local residents through common usage over the years. And those names may or may not end up on a map. Rivers may also be named in a similar way but since they cross municipal boundaries the names more than likely come from the state level. However, locally the town officials may officially name a body of water. For example the Board of Selectman renamed Chrystal Lake, Freeman Lake in honor of one of our former State Representatives, Bruce Freeman back in the '70's I believe...

The email had the USGS map of Chelmsford attached, which I emailed to the patron. I didn't hear back, so hope that means she got her answer - but none of the maps I used showed a "Fish Brook" in Chelmsford. In fact, they didn't show water of any kind where she described seeing the sign.

And I guess that email answers my question - I just thought there would be more paperwork involved. It looks like the only time there's any kind of official name is when local politicians want to make history by changing the historical name to honor someone.

Otherwise, what something is called is just what it's always been called - even if that is more than one thing (incidentally, Freeman Lake is also known as Newfield Pond).

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Reference Question of the Week – 3/1/09

   March 7th, 2009 Brian Herzog

harrington elementary t-shirtThis week's reference question isn't actually very good, but I'm using it to illustrate a point.

Last week I got a call. The patron says,

There's an elementary school in town named after Charles D. Harrington - what information do you have on who he was and why the school was named after him?

This wasn't something I couldn't answer right off, so I took his name and number and told him I'd call when I found something. The problem is, the more I looked, the less I found.

What I Could Find
With local history questions like this, I didn't think I'd find much in the library's catalog, but I checked there first anyway. It turns out, Charles D. Harrington was listed as an author of the official program from Chelmsford's tercentenary celebration in 1955. That was more than I expected, but it was all I was able to find in the library - nothing in our vertical file under "schools," nothing in the other local history books.

I thought the school itself must have a history on their website, but I couldn't find one. So I called their main office (albeit about a half an hour before school let out), but was told that no one in the office had been there for more than a few years, and they had no idea.

The local historical society and historical commission both have online archives, but all I came up with there was a history of the fire department [pdf, 6.53MB] which mentioned Charles D. Harrington serving on a committee in 1947.

To find out when the school itself was built, I searched the town's online assessor's database, and learned it was built in 1968 [pdf, 26KB].

All of these dates provided a rough idea of when he was alive, but still not enough to search for an obituary (and our obituary database only goes back to the mid-80's).

So I gathered these bits of information and contacted the patron. In addition to the above, I also gave him the contact information for the historical society, Town Clerk, and the local paper's obituary office. He thanked me for all the work, and assured me that what I found was very helpful to him.

Why This Should Have Been Better
Despite what he said, I didn't feel like I helped very much. This should have been a very easy question. Any one of the students in this elementary school should be able to answer it, and yet I couldn't.

Which is why the Town-Wide History Project we started last year is so important. The need to be able to answer local history questions like this isn't just something for reference librarians, but for anyone who lives - or will live - in town. Sadly, due to recent budget and staff cuts, the project has stalled. But it hasn't died - we're still slowly moving forward, as are other groups in town.

That's the good thing about historical projects - delays don't really hurt, they just give history more time to unfold and create more information and materials for the project.

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