or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


Reference Question of the Week – 8/2/15

   August 8th, 2015 Brian Herzog

Hours spelled out in phone numbersPatron interactions like this are one of my favorite parts of my job.

On Wednesday this week, late in the afternoon, the phone rang. It was just a patron calling to ask what time we closed that night, so I told him, and hung up. No problem.

Then, not two minutes later the phone rang again. When I answered it, the patron asked,

Hello, do you recognize my voice?

Of course it was the same patron who just called minutes before. I said I did, and he continued,

Well, I've already forgotten what time the library closes tonight. Can you tell me again. [I tell him 9:00 pm.] Okay thanks. I'll try to remember this time, but don't be surprised if I call back. You know, you should put your closing time in your phone number, because I have that memorized but I can't remember your hours.

It must have stuck with him this time, because he never did call back. However, what a neat idea - our phone number could be 978-930-2100 because we're open 9:30 - 9:00 (and 24 hour time for 9:00 pm is 2100). Of course, we'd need a different phone number for Fridays/Saturdays, and Sundays, so I guess that idea breaks down quickly.

Still though, it's fun when patrons are creative.



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Update on the Saugus Library

   July 7th, 2007 Brian Herzog

Saugus Public LibraryAs of July 1st, 2007, the Saugus Library has reopened, albeit with limited hours.

They are still short when it comes to the budget, but between donations, dedication and volunteers, the library is managing to provide some core services to its community. Congratulations Mary Rose Quinn (Library Director) and the rest of the staff.

A recent Boston Globe article details the situation pretty well - what caused it, what things are like now, and a few possibilities (including intervention from the state government).

In the meantime, since the library's closure, the Saugus library has unfortunately been decertified, which means Saugus residents can't borrow materials from other Massachusetts libraries.
close, closure, libraries, library, public libraries, public library, saugus, saugus library, saugus public library



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Saugus, MA Library Closes

   May 25th, 2007 Brian Herzog

Saugus Public LibraryIt's been a threat for a while, and now it looks like the time has arrived: the library in Saugus, MA, has closed until further notice.

A friend of mine lives in the town, and I'm a librarian in Massachusetts, so I've heard a lot about this. At some point the town found its budget could not support the library's $500,000 cost. Various fees and taxes were proposed to preserve library funding, but none got support when they came to a vote.

The Library Director closed the library over the weekend due to a staff shortage, and now it is closed indefinitely. The staff who have not already left for other jobs have been told by the Town Manager to use up their vacation time before they all get fired.

Ever wonder what it would be like to live somewhere without a public library? Move to Saugus. Perhaps if enough people do, voting on library funding will come out differently.
close, closed, closure, libraries, library, ma, mass, massachusetts, public libraries, public library, saugus, saugus public library, spl



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