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Cloud of Survey Comments from Library Patrons

   September 26th, 2012 Brian Herzog

A few months ago, my library conducted a survey of our patrons. We wanted it to be short+useful, so we called it the "60 Second Survey" and limited it to five questions, on things like which services people liked/used, best way to contact them about programs and events, etc.

Of course, the last question was the open-ended "Tell us what you think" question. 255 people provided comments, which made for very interesting reading.

Last week while a coworker was talking about the Wordle cover letter cloud, we got the idea to do a cloud based on the survey comments. Here it is (larger version to see smaller words):

Library Patron Survey Comments cloud

We had read the comments so we knew it was generally positive, but the visual impact of seeing things like this made us feel pretty good. A cloud is so much more concise than 255 individual comments, and we were very happy to see things like "friendly" and "helpful" rise to the top since those are areas we strive to emphasize.

Anyway, I don't mean this as a "We're #1" gloaty post - I just wanted to share because it was so positive. And, it's also a great visual, so we're going to include it in the Town Annual Report, as well as create a poster to display in the library, post on Facebook, etc. A t-shirt might be going too far, but we'll see. I like t-shirts.

I know I'm late to the Wordle game, but now I can't help trying to come up with other things to convert to clouds.



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A Cloud of Cover Letters

   September 19th, 2012 Brian Herzog

This week we started the first round of interviews for my library's Head of Reader Services position. Which means, I've been reading a lot of resumes and cover letters lately.

Since we advertised for someone who is really into books and reading, many of the cover letters included more colorful adjectives than usual: passionate, voluminous, enthusiastic, voracious.

That got me thinking about mean cover letter word distribution, so I ran the text from the 26 leading cover letters we received through Wordle. I removed any identifying information (current/previous employers, phone numbers, emails, urls, etc), and Wordle also removes some words, and the resulting cloud is interesting:

Cover letter Wordle cloud

View the large size to see some of the smaller words, but overall, a lot of the most common words were what we were hoping to see ("love" ranked well).

Here's something else in this process I found interesting: This is the first time (for me) that every single resume was submitted electronically. They were all sent to the Library Director, who then forwarded them to those of us doing the interviewing.

To keep them organized, I created a "Jobs" folder in my inbox:

Emailed applications in my Jobs folder

The red boxes cover peoples name, but looking at the contents of this folder really shows how alike and "just part of the crowd" applicants can seem. From now on, I will always include my name in the subject line when I submit a resume.



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