June 11th, 2010 Brian Herzog
I’m at the Portland (ME) Public Library today, for the ebook workshop from the New England Library Association’s IT Section.
I’ll be live-blogging, so check back for updates, and also follow others with #nela on Twitter.
Notes from Elizabeth Thomson
- Idea for using ereaders in libraries: buy one for the ILL department, for them to download public domain books to and loan, instead of the patron waiting weeks to request all those out-of-print books from far-away libraries.
- Idea for doing ebook collection development: buy the trash romance or how-to sex manuals that someone would by too embarrassed to buy or check out or be seen reading on the subway
- “The Kindle is about reading, not the device.” It seems to me the iPad is the opposite - it needs to dazzle people with movement and flashy colors, which either enhances the text, or terminally distracts from it, depending on your point of view.
- Ebooks needs a business models - publishers, bookstores, libraries need their own. People buying print books because they feel guilty or don’t want bookstores/libraries to die out is not a business model. People will do what’s most convenient in the end, regardless of how they feel.
Notes from Tom Corbett, Cushing Academy
- Libraries need to be in the reading an research (information) business, not the book inventory business (just like people who used to be in the horse and buggy business instead of the transportation business went out of business)
- Cushing’s logic: books are no longer the best approach for their goal (supporting 9-12 students), library staff were focus on the wrong skills (inventory management rather than information access and aggregating data), provide 21st century education with 21st century tools (kids also learn how to use technology, which is important for the future)
- “It’s not information overload, it’s filter failure“
- Brutal Facts:
- Most high quality information will never be free
- Information in the 21st century is almost entirely created and delivered digitally
- By it’s nature digitization ties information technology and information literacy together
- The filters and skills need to successfully navigate the digital world are not the same as the pre-digital world
- Libraries need Digital Rights Management (DRM)
- There will be a better medium for reading than paper (it’s the content, not the paper)
- It doesn’t really matter what libraries think. Markets happen. (Kindle is Amazon’s #1 best-selling and highest-rated product)
- Digital content delivery should be “just in time” not “just in case” (which is what print is, and also Overdrive’s model of collection-development-by-ownership) - focus on managing access, not managing collection inventory
- EBook Library gets it right with “non-linear lending” - you get access to hundreds of thousands of titles, and libraries pay rental fee when the book is checked out (also option to buy if a title is heavily used). You get X number of hours of book use, which can be mixed and matched amongst titles that get used - you pay for the use of your patrons, not an inventory of ebooks
Notes from Jeffrey Mayersohn, Harvard Book Store
Speaking about the Espesso print-on-demand machine. This is the way of the future, because Amazon has way more inventory than can be kept in a single location.
But the single location is the advantage that bookstores have - local staff, local interest, and with print-on-demand, local production of that same large inventory. Use bookstore shelves to be well-curated showroom.
Books never die, because with print-on-demand, everything stays in print. Also much easier for new authors to promote their self-published books.
- 1/3 (about 34) of Espresso machines are in libraries (many also in academic book stores)
- Replace copies for very old, out-of-print copies
- Provide copies of rare book collections to patrons
What’s next?
- Full color interiors
- Expanded public domain access
- Expand access to “current” books
- Continued publishing of local authors
Notes from Emily Smith, Belmont Public Library
Donor provided 16 Kindles to circ at library
How we circ:
- 14 days, 1 renewal (same as book)
- Local requests only, check in and out at Belmont circ desk only - must turn it on to see it works at check out and check in
- 1 per person, $1 fine per day, $259 replacement cost, $15 charger, $35 cover
- No age restriction, but we mostly buy non-kids title to limit kid interest, and circ them from the adult section
- Circ in padded bag with charger, laminated policy, Kindle with leather cover, Getting Started guide
- Put VHS box on shelf with titles listed on back, and when someone wants Kindle they bring the box to the circ desk, where Kindles are kept
Selection
- Purchase alerts, holds list, bestseller lists
- 75% fiction
- Amazon requires credit card to purchase, which the library doesn’t have, so we have corporate account (which is paid via purchase order and gift cards and person account - it is complicated)
- We deregister when it circs, and ask patrons not to register to their account (which they can do, and add content, but if it doesn’t get deregistered then other patrons can buy books on that first patron’s account
Problems
- Turning it on/off has been a challenge for some patrons - switch is very small. Some patrons put it to sleep rather than turning it off, and screen saver kills the battery
- Some patrons delete books accidentally - library can get the books back free, but it is a pain
- 5-way control is difficult to use, but people eventually figure it out
- Doesn’t work with Overdrive, not all titles are available through Amazon, and not all titles have text-to-speech
- Be sure to get the 2-year extended warranty, which makes replacing damaged devices easier
Notes from Gerry Deyermond, Memorial Hall Library (Andover, MA)
Use Audible.com for eAudio digital audiobooks, and circ library’s Otis players as well as download to patrons’ devices.
Most users are 40+. Patrons can request downloads by email, and work out time with staff when to come in to download. Use Excel to track circulation (players circ for 3 weeks).
MVLC also uses Overdrive - this has picked up the slack for patrons who can’t get to the library Almost 10,000 iPod-compatible book circs since 9/2009; almost 1,000 ebook downloads since 5/2010.
Notes from Chris Cooper, Southern New Hampshire University
Use 2-pronged approach to ebooks
- Ebook Downloads for popular works: Sony eReady and Kindle, patron-driven - library will buy any book under $25
- Ebook Databases for academic/professional titles: databases such as NetLibrary, Books 24×7, Sarafi Tech Books, ACLS Humanities ebooks to support business, IT psychology and other programs
Ebook Downloads
- Successes: Positive publicity (mentioned on campus tour), efficient use of funds, broad popular content availability, show engagement with technology
- Challenges: Consumer product, work flow issues (only tech services can load books, which slows things down), rarely find academic titles students need, number of units (5 kindles, 2 eReaders), registration, damage to devices
Ebook Databases
- Successes: 24×7 remote access, professional publications, up-to-date and complete (no missing CDs), integration with the catalog (easier to find), e-reserve, full-text searchable (huge advantage for research)
- Challenges: DRM eccentricities (each database is different, none are very good), multiple interfaces (patrons want content, so unfamiliar interfaces are a barrier and we lose people), cost (always have annual contracts - difference between owning content and buying access to content), finding specific titles (we can always find content, but not always exactly what they want)
Questions and Answers from Panel Discussion
Any childrens books on ebooks? Like Tumblebooks?
Belmont didn’t put them on, because we want adults to be more careful with the devices. Nashua uses Tumblebooks and people like them. Cushing still actively collects print picture books.
Do teachers “silo” their class material and not use library eresources?
They do, because they always have, but we’re working with them to show them how they can use ereserve and other tools for class. The focus needs to be on the students, and what works best for them.
Do people purchase or lease Espresso machine?
Harvard Book Store leased it, but other people buy them. However, there are also leasing companies.
How has the School Library Association viewed what is happening at Cushing?
They’re both skeptical and interested, and want feedback on how it goes.
What kind of budget does Cushing have?
The space redesign and purchase of ereaders came out of the capital budget, not library budget. This year the econtent budget is coming from the library budget. It all happened before Tom was there, so not sure of the figure, but it’s hundred of thousands of dollars.
If students have their own laptops/devices, why does the library offer ereaders?
Kindles only do reading, whereas other devices have lots of distractions built-in, and we want to focus on literacy.
How have faculty accept the change, technically?
To do this well, the administration must require adoption, but there was a lot of buy-in from faculty. There is also ongoing back-and-forth discussion, so we’re all working together to meet the goal requirement.
By deauthorizing Kindles, does that turn off Amazon’s big brother aspect or monitoring, and can use track highlighting and other activity for statistics?
We delete most patron activity, and never thought to track it.
Do you backup Kindle books?
Once you register a Kindle, all the books stay in your account and you can download them as many times as you want. You can backup locally on your server, but you need to sync it to your computer, and is just more difficult that relying on Amazon.
How do you provide students access to color content, like graphic novels?
We don’t really - we never had much of a graphic novels collection and students haven’t asked. But it’s a trade off, because there are things the devices let you do that can’t be done with print.
Espesso machine - what is the cost, and is there a backlog?
Cost of each book depends on source - publisher books (in copyright) are same price as book on the shelf (machine does this automatically, and store loses money on some books); for Google books we charge $8.00, which averages 400 pages, so we were losing money so now it depends on page count - $10-$20 average cost now; self-published set price with author, usually $9 cost and $15 retail, which is better for authors than they would get with a publisher. You can also order online and we will delivery locally via bike-delivery
Do Kindles need certain staff to make them work?
Only for downloading and fixing - check in and out goes through the circ desk so any staff can do it, including the 4-5 minute demo of how it works and checking to see if the titles are there
Are you concerned about the lack of physical ownership of Kindle content, and whether you’ll be able to use it in the future?
Belmont: not really, because all the titles we have we also own in print, and are popular, so we think that when the interest in these titles die off, we won’t need them any more
SNHU: We expect that to be the case, and it’s all about cost - if we get the value out of the book via circs, we don’t worry about the future
Cushing: We don’t worry about it
What percentage of SNHU is eresources? And is it growing to accommodate Cushing students who expect digital resources?
Databases and downloads are right about the same, but nothing drastic is happening - print is staying steady.
What factors drive book sales for Harvard Book Store?
The general economy is very noticeable in the bookstore, but sales have increased each month this year. I haven’t noticed any real affect with the advent of ebook readers - most customers say they like books, but use ebooks for travel (so in that respect it is a niche product). Sales of new hard covers (the most expensive) are the sales that are increasing. Our author events (over 200/year) really drive sales - not unusual to draw 600 people - authors can’t sign ebooks
Libraries can offer more than one device, as a way to allow patrons to try the technology and use Overdrive titles.
See Also
Posted under Conferences, Library, Technology | 3 Comments »
April 29th, 2010 Brian Herzog
I was at MLA2010 yesterday and participated in a panel discussion of Top Tech Trends (it was good, and if I find the other talks online I’ll link to them). The two trends I chose aren’t exactly new, but are two things I think will have an impact at the reference desk. They deal with ownership of the resources we offer to the public.
[note: this post might not be news to anyone, but the links from which I drew my information are worth reading]
Trend One: Subscription Databases
This has been a pretty happy segment of the library world for a long time, and libraries probably are familiar and comfortable with subscribing to and offering this kind of content. But in the last couple years, new exclusive deals signed between publishers and database vendors has limited access to many popular periodicals (this also happened last year with Consumer Reports).
EBSCO was the focus of much criticism, but Library Journal reports that the publishers are also interested in exclusive contracts. I don’t mean to vilify them, because businesses will always act in their own self-interest. But I couldn’t tell what bothered me more: loss of access to these periodicals, or corporate press releases [pdf] saying these contracts were in libraries’ best interest - there is a difference between “all libraries” and “libraries that are our customers,” which is a distinction database vendors don’t seem to make.
We non-customers can’t afford to keep buying more and more subscriptions because these exclusive deals demand it, so our patrons lose out. The bottom line is that it took resources away from many libraries, and I’m sure this isn’t the end of it.
Trend Two: Ebooks
People might be sick of hearing about ebooks* already. However, since it contains the word “books,” there is a natural expectation for libraries to offer them, so you can either jump or be dragged into this discussion.
The problematic trend is that the “e” part of ebooks makes them an entirely different animal from print books. Lots of people are trying to figure out how libraries can offer them to patrons, but ebooks have the potential to drastically change the publishing industry (including a power struggle within the distribution chain), and there’s no nice model right now that seems to include libraries.
Another problem (for libraries) is that the two most talk-about ebooks readers (the Kindle and the iPad) are also the most restrictive. Like publishers and database vendors, Amazon and Apple are companies acting in their own self-interest, and what they’re interested in is sales. Their tactic to maximize their sales is to control where the customers can get ebooks - which excludes libraries.
At least right now: the same thing was true with the iPod and Overdrive audiobooks - when we initially signed up with Overdrive, they did not work on the iPod (which is what all of our patrons had). Eventually Apple relented, so I’m hopeful they’ll also eventually open up the iPad to outside ebook sources.
However, there is a case to be made that the iPad is not designed for reading anyway.
Statistics for the Future
Ebooks are popular, but right now they only account for 2-5% of overall book sales. That seems small, but library sales are about 4%. Ebook sales will definitely grow, whereas library sales probably will not. Since the future of ebooks will hinge on decisions made by businesses, libraries will need to speak up to make sure we have a role in this market.
Bonus Trend: HTML5
Something I forgot to mention in my talk also related to the iPad: watching videos online using Flash might be a thing of the past, because the iPad does not support Flash (per Steve Jobs). Instead, the iPad is looking to HTML5, and so is Google. The most obvious impact will be in Flash-based like Youtube and Hulu, but it’s worth reading about HTML5 to get an idea of what the web might look like in the next few years.
*I don’t know if there is an official style guide for these things, but I decided to always spell “ebooks” the same way I spell “email.” If it starts a sentence the first letter gets capitalized, but otherwise it’s always all in lowercase, as opposed to eBooks, e-books, etc.
Tags: 2010, annual, conference, content, ebooks, exclusive, html5, ipad, kindle, libraries, Library, massachusetts library association, mla2010, ownership, public, tech, trends See Also
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April 28th, 2010 Brian Herzog
Warren Graham teaches how to handle different kinds of difficult patrons, from bad-day-having, irritable, cranky ones to those who may have serious mental health issues and pose a safety risk. Warren will teach you how to:
- Inform patrons of rules in a way that will most ensure compliance
- Say “no” in the most effective way
- Recognize levels of emotion that a patron may have and identify strategies for responding
- Stay safe
- Control your work environment
Speaker: Warren Graham, is a nationally recognized trainer and consultant, with 17 years experience as the Security and Safety Manager for the Public Library of Charlotte and Mecklenburg County. He is the author of Black Belt Librarians: Every Librarian’s Real World Guide to a Safer Workplace.
The essential elements of library security
Three most important things
- Some people feel it is wrong to deny anyone access to a library and its collection, including disruptive patrons. However, by allowing disruptive behavior, you are denying free and comfortable access to the patrons around that disruptive patron
- The inmates should not run the asylum (you should be in charge of the library environment)
- Librarians deserve respect, and staff should not take abuse from uncivil patrons
Patrons get themselves ejected from the library - the responsibility for acceptable behavior is on the patron. The baseline is that we have rules for library use, people need to follow those rules, or else they can’t use the library.
How to make this work (and not get sued or yelled at):
- An enforcement policy needs to be simple. Patrons need to know it, but staff needs to be able to follow it in a crisis situation
- Everyone needs to be trained
- Policies need to be fair, and should accommodate what patrons what to do. Give patrons lattitude, but be clear in the gray areas
- Treat everyone the same. Kids should not have a different set of rules from the adults
Any library environment can be controlled. Must haves:
- Library must have rules (and it should be simple - don’t need to have everything written down, ie - don’t need a “no prostitution” rule). All you need is a rule that says “No disruptive behavior” and let the activity and behavior - and how it affects other patrons - draw the line.
A word on “Welcoming Rules” - which sign works better:
- No cell phones allowed (with cell phone inside of a red-slash-circle)
- Welcome to the library, for everyone’s comfort, please do not use your cell phone in the library
The first one works better - people just need to know the information. It is clear and concise.
- Rules must have enforcement guidelines. If you don’t allow sleeping, how many times do you wake someone up before some consequence kicks in. Do they get five warnings before they’re kicked out? No warnings? What if you are kicking out the same patron every day? Do they get banned for six months? Staff must be consistent - and they must be backed-up by library management.
- When you enforce rules, everyone needs to be treated based on activity, not appearance. Staff need to be careful of language - patrons can hear what they say, so don’t refer to patrons with negative or disparaging language
- We must be consistent in rule enforcement. Patrons need to get the same story and treatment from all staff. If you don’t allow something, never allow it.
- Staff need to understand that safety is up to them - not security staff or cameras - and they need to increase their own environmental awareness. Follow 30-30-30: for the next 30 days, stop every 30 minutes, and look around for 30 seconds. Where are you, what can you see, what is happening?
- Must have a way to document problems, so trends can be used to justify budgets.
- Have an incident report - be simple, accurate and quick: what happened, why you responded the way you did
- Use a notebook to record number of times you correct patrons’ behavior
- Keep a Potential Problem Log: at top of each page, write the patron’s name (or accurate [and clean, non-offensive] description) and behavior. On the rest of the sheet, keep track of the date and staff person who have addressed this problem. This helps to follow-up on suspicions, and also keeps staff communicating about the work environment
- Have staff training. And then, hold staff accountable.
- Have a good relationship with local Police. Make sure they know you have procedures that you follow, and when you call them, you really need them. Also, have contacts at schools, homeless shelters, soup kitchens, and other community services.
- Most libraries need a fundamental camera system - at least who is coming and going through the door (to see if someone walks out with a child, to record someone’s image getting thrown out)
- You have to have the right managers in the right positions. You cannot have too-passive managers in a branch with problems. At the same time, managers at the top cannot lose touch with what’s going on on the front line service desks
- Have a periodic review of policies and procedures, and change them when necessary - and they will need changes from time to time. You can look to other libraries for examples, but no two libraries are the same - location and clientele make a bit difference
- For everyone to remain safe, there has to be adequate staffing. No one can ever work alone anymore. If you have security staff, they should be library employees rather than contractors - they will be better trained and more accountable, and understand that library security is totally unique. Security staff should look like an authority figure (with a uniform that fits) and professional, and should be trained in self-defense
In general…
- libraries that require patrons to log into a computer with a library card and have a time limit
- libraries that require patrons to be doing something library-related while in the library
…have fewer problems that those that don’t.
How to (safely) approach a stranger and get them to comply with policy
Things to remember when telling someone they can’t do something in the library (no matter what they’re doing wrong)
- Approach people with a confident frame of mind. Know your policy, the patron is in the wrong, and you’re doing your job by enforcing the policy
- Start off nice with patrons, and then get tougher - you can’t do this in the other direction. A good way to open the conversation is, “I know you didn’t see the sign, but…” You’re not there to assign blame, just correct a behavior, and this gives them an out. Also, don’t apologize for yourself or for policies - the rule is there for a reason, and apologizing makes it sound like you don’t believe in the policy and opens the issue up for debate
- Exercise a prudent caution when you approach people - you cannot judge people by their appearance or the situation. It is smart to keep an obstacle (desk, chair, something) between you and an upset patron. Always maintain personal space (your arm’s length is the rule), and you never need to touch someone unless you are defending yourself or a child. Never tell someone “no” and then turn your back.
- Be ready to be accused of bias, discrimination, or profiling. The patron may have been a victim of bias before, but chances are they are trying to throw you off and get away from the issue at hand. Be confident and follow through, because if you treat everyone the same and follow library policies, you have nothing to fear
- Teens are a different case. How to tell a kid “no”
- Remember most kids are good kids - they just don’t know how to act in a library. It is okay to tell them no and give them boundaries (kids get this everywhere else, especially school)
- Appearances mean nothing with kids - they follow fad fashions
- What kids can do depends on the physical teen space in the library
- Many problems are caused by staff’s dislike of kids
- It is good to know the kids’ names, but it’s hard (perhaps the school can supply a yearbook to put faces to names)
- Don’t give the kids free reign - at least acknowledge them like you would any other patron
- If necessary, ask them to leave like anyone else
How to approach a sleeping patron:
- Keep the table between you and them
- Speak in a soft tone a voice
- Approach them as if there is a health concern (you don’t know if they’re in a diabetic coma, passed out, etc.)
- Do not touch them, but lightly knocking on the table is okay
- Inform them that sleeping is not allowed, or that their snoring is disruptive (or follow your library policy)
- If you cannot wake the person, call 911
5 Questions to ask yourself (and to think about while interviewing people)
- Am I passive or aggressive by nature?
- Am I emotional or a thinker by nature?
- Am I introverted or extroverted?
- Do I like people? (if your answer is no, you can still work with the public, but you need to know this)
- Do I like my job? (people do get burned out)
Last thoughts:
- Never go outside with a behavior problem, and don’t chase people into the parking lot
- Try not to get emotional with these problems (know who you are, and your ego - ego can be more dangerous than anger)
- Before you take action against someone, be sure you have the right person
Question and Answers
What do you do when a patron tries to pick up a staff person or gives them too much attention?
Ask the staff person if they feel comfortable telling the patron they’re not interested. If not, the manager must say to the patron, “I know you’re not aware you’re doing this, but you’re making [staff person] uncomfortable, and it’s keeping her from doing her job.” It is then up to the patron to respond, and it needs to be according to acceptable behavior.
At what point do you call the police?
If a patron refuses to leave, or is acting erratically. It is up to you to decide how comfortable you are handling the situation.
What are some techniques to maintain psychic distance from a patron who is always a problem and just their presence puts staff on edge?
The butterflies you feel when you see people like that is a natural fight-or-flight response. When that kicks in, you can tap into mental reserves that you normally don’t use. If you can hone in on that extra mental capacity, you will be able to figure what to do in that situation.
Do teens always test their limits, and how do you treat them the same as everyone else?
Teens acting out are often covering up some feeling of inadequacy, so they do deserve an extra warning or two. But if they turn around and be disruptive or aggressive, they should face the same consequences as anyone else. They can have three warnings, unless they’re too disruptive and don’t deserve it or you can’t afford it.
How do you handle kids who scatter to avoid being talked to?
You have to find each one of them and talk to them. And when kicking some one out, they should get kicked out for one day, 30 days, six months. Having too many levels of banishment confuses people.
What about patrons who deny they’ve done the behavior?
If you know that they’ve done it, that’s good enough for the library. Denial is their tactic to derail you.
Tags: annual, appropriate, bahavior, conference, dealing, difficult, massachusetts library association, mla, mla2010, patron, patrons, probelm See Also
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January 19th, 2010 Brian Herzog
Here are a few random notes from the weekend - the best part of the conference is talking with other librarians, and of course the free stuff.
Apps: Past or Future?
Despite not having a cell phone, I still ended up talking a lot about apps at the show. Gale has a great approach for AccessMyLibrary. Check out the Librarian in Black’s writeup, but what I liked about it is the geolocation authentication: it shows you all libraries within 10 miles, and lets you into their (Gale) database - no typing in library card numbers.
At the LibraryThing party, there was lots of talk about LT’s new Local Books app. Some people loved it, and some people didn’t (especially the Android user I talked to, who couldn’t find one for his phone). This also led to an interesting discussion on whether or not apps are even needed - one theory was that if the mobile version of your website is good enough, then you shouldn’t need a separate app. Therefore, a good app does some kind of mashup not possible on the website.
Then again, I also heard that apps are on their way out in 2010.
eBooks: Present and Future
This is an area I’ve been paying attention to, and I still learned a lot. The eBooks that Overdrive offers are in epub and pdf formats, and circulate just like their audio books. But the best part is that they work on the Sony Reader and Nook - I did not know that. Apparently they have lots of both fiction and non-fiction titles, so I’m going to explore this avenue for my library.
Gale also offers eBooks, but I forgot to ask about the format. What I did like was that they aren’t limited to one user at a time - they were more like a database, where anyone can log in, search and use them.
I also saw a demo of B&T’s new eBook software, Blio (pronounced blee-O). I kept hearing they were coming out with something great, but I thought it was a physical eBook device - it’s not, it’s just the software. But the software really was pretty great:
- will work on computers and mobile devices
- it does full-color
- videos embedded in books (so a book on the circulation system shows videos of how the body works)
- quizzes in books for review
- text-to-speech in multiple voices, so different characters have different voices
- can highlight words as it reads, or will pronounce words you click on (to help kids or ESL students learn to read)
- has full-spread view of kids picture books (so it looks the same on screen as in print, with all the pictures and text - the pages even flip as if you were holding the book)
They’re concentrating on the consumer version first - the software is free, but it sounded like books will be on the expensive end, due to the enhanced content. Whenever I asked a library-specific question, the answer I got was, “oh, we’re still working on the details of the library model.”
So, yay for a successful conference. And in this case, successful = two shirts, three books, earbuds, notebook, pencils, pins, and lots of candy.
See Also
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January 7th, 2010 Brian Herzog
Hey, ALA Midwinter 2010 is in Boston this month. Being so close, I can hardly pass up going, especially since I have a free pass to the exhibit hall courtesy of LYRASIS (steps for getting your own free pass below).
I went the last time it was in Boston, and was slightly underwhelmed. It’s definitely more of a business meeting for the various ALA committees, which I didn’t expect. But this year there are some vendors I want to talk to, librarians to meet, and LibraryThing is also planning an event. Please say hi if you see me.
If you’re not going, the hashtag for Midwinter 2010 is #alamw10 - look for it around the interwebs (twitter, flickr, flickr group).
And here’s the scoop on the free passes: my library is a part of MVLC which is part of NMRLS which is a part of LYRASIS. If you’re also somehow covered under their umbrella, here’s how to get your free pass:
- Go to http://registration.experient-inc.com/ShowALA101/DefaultExhGuest.aspx?CompanyId=2160
- You will be brought to the Midwinter website. Note the Exhibits times. Click “Next.”
- Fill in your contact information. Click “Next.”
- Click “Member” and complete your demographics information. Click “Next.”
- Leave “Your Events” empty. Click “Next.”
- Review your “Registration Summary.” Click “Next.”
- You’re done! You will have a confirmation number; your total will be $0.00. Print your confirmation.
Oh yeah, and exhibit dates/times are below, with the story on the ALA page:
Friday, Jan 15: 5:30pm - 7:30pm
Saturday, Jan 16: 9:00am - 5:00pm
Sunday, Jan 17: 9:00am - 5:00pm
Monday, Jan 18: 9:00am - 2:00pm
See Also
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