or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


This Is Why I Like Working In A Library

   February 6th, 2013 Brian Herzog

My library's One Book Chelmsford selection this year is Townie, by Andre Dubus, and the kick-off event was last weekend.

To promote the book with patrons, we decided to hang up a punching bag right next to the circulation desk, so it's the first thing people see when coming into the library. Pretty neat, huh? Plus, since we didn't want to permanently attach it to the wall or ceiling, they let me build a stand for it:

It's nothing fancy, but I like woodworking and carpentry, and any excuse to use power tools is a good one. The wood and hardware cost about $30, and we bought the bag itself on Craigslist for $15, so it's not too much money for a pretty eye-catching display. And in how many other jobs would I get to do something like this?

Patrons seem to really like it too - especially kids. We encourage people to try it, and I'm pretty sure it won't fall over (we tested it). We still haven't decided what to do with it afterwards, but we've got a few months. Who knows - maybe we'll just catalog it and add it to the circulating collection for people to check out.



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The Christmas Tree of Knowledge

   December 20th, 2011 Brian Herzog

My sister-in-law takes my niece to their library frequently, and last week she texted me this photo:

Christmas tree made of green books

This is in the Sandusky (OH) Library (where I grew up), and I think it's great. Slightly less massive than this one, and it makes me wonder if the staff marked all those volumes as "Display" in their catalog.

Anyway, this also serves as my annual "don't expect to hear from me for awhile" Christmas post - hopefully when I'm visiting my family in Ohio, I'll be able to stop into the Sandusky Library and check out their tree. Happy Holidays everyone.



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Displaying Circulation History in the Catalog

   May 19th, 2011 Brian Herzog

Catalog card with commentsMy last post and peoples' comments got me thinking about displaying the circulation history of items, and how it might make items more interesting.

I don't know how many library patrons consider the fact that other people have used an item before them (unless, of course, they find some evidence of that use). But if we started showing the cost-per-circ, it might prompt some people to wonder about the X number of people who also were interested in the same thing as them.

Obviously, libraries couldn't cross any privacy lines, but I do think there are ways to highlight the "shared resources" aspect of the library, and to emphasize a sense of community among our patrons.

Some ideas for what could be shown:

  • Detailed stats on cost-per-circ (including a breakdown on the library's cost for that item - price we paid for it, processing cost, etc) - and, as Walt said, this would be particularly interesting for databases
  • Number of local checkouts vs. ILLs and network transfers (along with current number of holds)
  • Along with number of checkouts, calculate the popularity ranking vs. total library items checkouts
  • Date the item was added to the collection, and date of last checkout (and check-in)
  • Some catalogs by default have an opt-in reading history for patrons; they should also have an opt-in way to make their checkout history public, on an item-by-item basis
  • Some catalogs, and some third-party plugins (like ChiliFresh and LibraryThing for Libraries), allow patrons to include their review and rating for items right in the catalog record
  • Ebook readers should be able to leave comments and notes in the ebook, which subsequent patrons could either turn on or off depending on if they wanted to see them

Some of this information is available in our staff view, and I use it all the time - why not make it available to the public, too?

One drawback to making this kind of item information available is that we might get a lot more "weeding suggestions" from patrons, on items they don't feel have provided enough value to the library (or that have been used too much). Of course, I get this to some degree already, so it's just a matter of having - and employing - a good collection development policy.

Does anyone's catalog include features like these? How do patrons like them?



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Seeding Book Displays

   December 14th, 2010 Brian Herzog

Book display missing one bookOne question I get asked all the time, by patrons who were attracted by one of our book displays and then spent a few minutes looking at all the books, is, "can these books be checked out?"

The answer is of course yes (that's why we put them on display). I don't actually mind answering the question, but any time I'm repeatedly asked the same question, I think there has got to be a better way to communicate the answer.

Signs are always the first option, but signs can go wrong quickly.

Then it struck me to use the same trick that restaurateurs and buskers use - you know when you see a tip jar with money already in it, you're more likely to put some in yourself versus a jar with nothing in it?

To translate this theory to book displays, we could start using dollar bills as bookmarks in display books, but I thought a better idea would be to always leave one of the display stands empty. It's subtle and non-verbal, but if someone sees that someone else has already checked out one of the books from the display, it might communicate to them that it's okay for them to check one out, too. Which is what we want them to know, especially if no staff person is around for them to ask.

I did this on all the displays around the Reference desk last week, and I'm waiting to see if anyone asks about checking out a display book. Usually it happens a couple times a week - so far so good.

What do other people do to let patrons know it's okay to check out display books?



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