or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


Reference Question of the Week – 1/28

   February 3rd, 2007 Brian Herzog

Yahoo's ID Helper screenshotA patron came up asking for help setting up an email address. He said he's never had one before, and never wanted one, but realizes that to buy things and make reservations over the internet, you pretty much need one.

So, as is our unwritten rule at the reference desk, I took him to Yahoo to set up one of their free email accounts.

(Historically, the free Yahoo email has been the provider-of-choice for me at the reference desk, because it seems more stable and easier to use than others. But lately, I am becoming disenchanted with Yahoo overall. They seem to be falling further and further behind Google, and as a consequence, are relying more and more heavily on advertisements. They seem to be forcing more ads at customers, and are also worse than Microsoft about automatically installing toolbars and other programs. This bothers me.)

He understood the basic principle of having to fill out the registration form to sign up for an account. However, it was during the signup process that we ran into trouble.

When I help people sign up for an account, it is extremely rare for someone to get their first choice of their Yahoo ID (the alias part of alias@yahoo.com). Usually the patron types something in, finds that it already taken, and then either tries something else or uses one of the IDs that Yahoo suggests.

In the case of this patron, though, he was astounded that someone had already taken "george." And "george1." And "george2." ...and "george39." So I showed him how to type in additional words, such as his last name or his wife's name, to get additional suggestions.

He found this fascinating. He thanked me for my help, and said he'd finish it himself. The patron then proceeded to sit there, trying different aliases.

I checked back on him after a half an hour, and he was still trying different options. I looked over about twenty minutes after that, and he was gone. I don't know if he actually finished signing up for an email address or not, or if he just got frustrated and left. When I checked on him, he seemed to be enjoying himself, as if it were a challenge to find the perfect email account.

It made me wonder how many Yahoo email addresses are out there, and how long a typical address needs to be now to be unique. And since I help people about two or three times a month set up an email account, I feel I need to come up with some strategy to more quickly find an available address. If anyone has any ideas, I would sure appreciate hearing it.

free email, libraries, library, reference question, yahoo, yahoo mail



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