or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


With Friends Like These

   May 5th, 2009 Brian Herzog

Support The Library car magnetA few months ago, I mentioned that our town budget, and subsequently my library, were facing major cutbacks. Thanks to our Friends of the Library group, the library's situation has improved dramatically.

The Town Manager's original budget proposal included cuts that would have crippled the library, because we would have lost our state certification - and thus the ability to participate in reciprocal borrowing, use resources paid for by the state, etc.

In response, our Friends group mobilized, big time. They started email and letter campaigns to get people to write to the Town Manager expressing their support of the library. They set up a table in the library to collect signatures to a petition, which was staffed by Friends volunteers for weeks. They posted an open letter on their website, along with a funding FAQ detailing our situation.

And it paid off. Their efforts prompted thousands of people to write or sign the petition - pretty significant in a community of 32,000. In fact, staff at Town Hall said they've never gotten this much public input on an issue before.

When the Town Manager's amended budget was released, library funding was restored to the level where we'll at least qualify for a state aid waiver - which means we wouldn't lose certification. This budget was voted on - and approved - at the Town Meeting last week, and that is good, good news for the library.

So thank you, Chelmsford Friends of the Library. This shows why Friends groups are important, and how dedicated volunteers can shape their community.



Tags: , , , , , , , ,



With Friends Like These

   November 11th, 2008 Brian Herzog

flickr friends screenshotIf you haven't already, read David Lee King's post about Web 2.0 and friending. It might be hard to swallow at first, but he's absolutely right.

His main point:

When your organization decides, say, to create a Facebook page … who are you trying to connect with? Me? I don’t live in your neighborhood. Another library on the other side of the world? They’re not going to use your services.

He's right in that libraries aren't implementing Library 2.0 tools to connect with other libraries - we need to focus on connecting with our patrons. Any library service (be it a newsletter, a storytime, a flickr collection, or an rss feed) should be directed to the patrons. Those are the people (we hope) who will benefit from it.

Friending other libraries is safe and tempting, but is slightly counterproductive (we don't want it to look like these are library-only tools). But I also agree with David (and commenters) in that it's important to connect with other librarians professionally, and to keep up with what other libraries are doing - there are a lot of good ideas out there that we can adapt for our own libraries.

Hmm. I'm guilty of this myself, but I'm going to keep in mind moving forward.



Tags: , , , , , , , , , , , , , , , ,