or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


Library Anytime: Highlighting 24/7 Library Services

   May 23rd, 2012 Brian Herzog

Chelmsford Library Anytime logoHere's an idea that my coworkers and I had talked about for a little while, but really saw take shape at PLA12.

We wanted to create a webpage that really focused attention on all of our library services that patrons can use without having to come into the library. Good idea, right? We went round and round coming up with a name, but eventually settled on Library Anytime.

The PLA session that gelled everything was Designing and Building a Social Library Website, with Rebecca Ranallo (Cuyahoga County [OH] Public Library) and Nate Hill (San Jose Public Library). Their talk was inspiring, and we tried to blend* all their ideas into a single website:

  • Cuyahoga PL has a "library after dark" website, that pops up on their homepage when the library is closed over night - it focuses on resources and services people can use from home or elsewhere
  • San Jose Public Library's website looks great - very distinctive and eye-catching. However, Nate said that after using it for a couple years, they're going to be making some changes (which made me feel less bad about completely lifting their design)

We didn't create any new content for this website - it's just a (hopefully) easy-to-use portal to get to tools that already existed on our main website. But: having a second website to supplement the main website probably means the first website needs work, so our plan is to use this as a basis for a complete redesign of our main website.

Anyway, we launched Library Anytime during National Library Week (which, for those who are counting, gave us a three week development window following PLA), and so far patrons seem to like it. And I can't tell you the number of "I didn't know you guys had..." kind of comments I've heard since.

 


*steal



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