December 6th, 2014 Brian Herzog
This is a hard question to relay. What you're reading below isn't necessarily what the patron asked, it's just my understanding of what the patron asked - and I'm really not sure I ever understood correctly just what he was trying to do.
A patron came to the desk and said he had a pair of stereo earbuds, which were only playing sound on one side, and the guy at Radio Shack said he'd need to buy an adapter to make both sides play when he plugged into a mono jack (which he said our computers must have because he was only getting sound on one side). But instead of buying an adapter, the patron thought he could just go get another set of stereo earbuds and then plug one into the headphone jack on the front of our computers and the other into the jack on the back of our computers, and put whichever two of the four buds that worked into different ears and listen that way.
Most of this only marginally made sense to me. For one thing, the library headphones we offer for people to use all play sound out of both sides. I had no idea if our computer audio jacks were mono or stereo though, so we proceeded to do a little experimenting:
- First I plugged library headphones into the front, and both sides played
- Then I plugged them into the back, and again both sides played
- Next I left them plugged into the back as he plugged his earbuds into the front - and he had sound on only one side and the headphones had no sound
- Finally we plugged the earbuds in the back, and again he only had sound on one side
Since using the front jack shut off the back jack entirely, that shot down his idea of two simultaneous separate earbuds - which kind of deflated the whole situation. So after he sat down to work, I went back to the desk to try to figure out if our workstations had mono or stereo jacks. However, I poked all around inside the Control Panel and on the Dell website for our model PCs, and could not determine this one way or the other.
But what the internet did teach me is that you can tell from the plug if your headphones/earbuds are mono or stereo:
Huh - that seems so obvious, but I never knew this. I checked the library headphones, and sure enough all of them had stereo plugs, not mono plugs.
So knowing that, I decided to take a different tack - find a recording that was in stereo and see if the headphones play it correctly. A quick YouTube search found this:
Besides this being my new favorite YouTube video (the guy is so nice and polite!), it also told me that our computers definitely play in stereo. But, sadly, by this time the patron had left.
So now my working theory on what was happening is that the patron actually had mono earbuds, which apparently will only play one side when plugged into a stereo jack. Maybe this is what he was asking all along and I was just confused. He's one of our regulars though, so I'll watch for him and hopefully catch him before he buys some kind of adapter. It won't help with mono earbuds, but at least it'll save him some money. And I can also thank him for prompting me to learn all this stuff.
Tags: audio, earbuds, headphones, jack, libraries, Library, mono, plug, public, Reference Question, stereo
January 14th, 2012 Brian Herzog
I found this question interesting, even though I couldn't help much. An older woman came up to the desk one afternoon and said:
I have message from my granddaughter on my cell phone that I would like to save. How can I record that to a CD so I can listen to it whenever I want?
As you might suspect, I'm decently competent when it comes to tech questions, but I know nothing about cell phones. However, I suspected there must be some web interface she could log into and see all of her account's voicemail as mp3 files or something - at least, I hoped there was. Short of that, there was always the low-tech method of simply holding her phone close to a tape recorder.
Her carrier was AT&T, so I called the local AT&T store and asked them about downloading voicemail files - this is the guy's response:
No, we don't have anything like that - just tell her to hold her phone up to a tape recorder*.
Man. Yeah, I'm sure it'll work, but the quality would probably be pretty bad. So, I tried searching online for recording voicemail from cell phone and after reading a few posts, I found the obvious answer of using the phone's headphone jack to plug into a computer and use that to record.
The Ask MetaFiler post was particularly informative, as it provided multiple options including a list of the different hardware and software options available. Of course, we didn't have any of this in the library, so I couldn't help the woman directly. But it did provide me with enough information to call around to a few local computer repair shops, and ask them if they had the equipment and ability to record her message for her.
Of the shops I called, one said they'd do it for $10 and one said they'd do it for free, and the woman was very happy. She said she's try the free one first, and if it didn't sound good enough, she'd try the other.
It's kind of too bad we didn't have the right cable to do this - now I'm really curious to see if it works (but not enough to actually get my own cell phone).
*The guy at the AT&T store also did say that if the woman was being threatened she should take it to the Police, but that wasn't the case.
Tags: cell, cell phone, cellphone, headphones, libraries, Library, message, phone, public, record, recording, Reference Question, voice mail, voicemail
September 24th, 2011 Brian Herzog
A patron came up to the desk with "SONY" written on a piece of paper. He said,
This is the kind of TV I have; can I plug headphones into it? I looked at the television but there are so many little plug holes that I don't know what they're all for.
I explained that Sony makes lots of different models, some with and some without headphone jacks. We really needed the actual model number of his television to answer this, so he said he'd go home and look for that and call me when he found it.
20 minutes later he calls, and I do an image search for sony kdl32l5000 to look at the pictures. My logic was that a headphone jack would probably be right on the front of the television if anywhere, so it should be easy to spot. If that didn't work, then I'd look for specs or a manual.
I found lots of pictures of the front, back, and sides of the television, but didn't see a headphone jack anywhere. None of the reviews mentioned headphones either. To double-check, I visited the Sony's product webpage for this television. I did Ctrl+F to search for headphone on the page, but there was no mention - and disappointing product images, too.
All the while, the patron had been describing the jacks he could find - none of which had a picture of little headphones next to it.
For a quick last attempt, I did another search for kdl32l5000 headphones and found the manual, and also the chat log of someone offering support for this exact question. I found the chat log hilarious, but between that and everything else I'd found, the conclusion was that there is no headphone jack on this television.
The patron was fine with that when I told him. However, in the meantime he had inadvertently pulled all the other wires out of the television while sliding it around, so the headphones were now the least of his worries.
Tags: headphone, headphones, jack, kdl32l5000, libraries, Library, public, Reference Question, sony, television, tv