or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


On Maintaining Extra-Library Websites

   December 15th, 2011 Brian Herzog

Chelmsford Volunteers logoThere was an article in our local paper this week about a resident's experience volunteering in the community. Nice, but what I especially like is that he cited http://www.chelmsfordvolunteers.org as the way he found his volunteer opportunity.

This stood out to me (and others at the library) because this website was created and maintained by the library - yay us! The article doesn't mention the library at all, but it's still a win because the resident found what he was looking for.

I'll be the first to admit that the Chelmsford Volunteers site isn't a marvel of design. We created it a few years ago to be a centralized listing of organizations in town that have volunteer opportunities, because this is something we get asked about a lot. It's evolved over time, and now a simple WordPress website, with a calendar of upcoming events, and one page for each organization so that it's easy for people to search.

The reason I bring it up here is because I was curious if any other libraries maintain websites under a domain different from the main library's website. My library also maintains the website for our town-wide history project.

Our logic for creating these as separate websites includes:

  • branding: it's easier to remember "chelmsfordvolunteers.org" than "chelmsfordlibrary.org/volunteers" or something else
  • shared resource: the chelmsfordhistory.org is a project involving other organizations in town, and I think having a non-library website makes us all co-owners of the project, instead of the other groups just contributing to a library project
  • focus: the library does a lot of things, but each of these separate websites are very focused on one specific area - having standalone websites lets visitors see only what's relevant to that topic, instead of all the other stuff we do, which might be a distraction
  • it's easy: all our websites are hosted at bluehost.com - creating a new website is a matter of buying a new domain and clicking a button, and it's ready to go

I'd be very curious to hear about other libraries' experiences with maintain websites beyond the primary web presence - how you do it, why, is it successful, etc. If this is something you do, please leave a note in the comments with a link to your website - thanks.



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Spy-Tech Devices Found in Library

   February 15th, 2011 Brian Herzog

USB KeyloggerDid you read the story about a library in England that found two devices, designed to steal patron information, plugged into their computers?

It almost sounds like an urban legend, but even if it were it's still a good remind to all of us that this could happen anywhere.

The devices are USB keyloggers - someone would unplug the keyboard from the computer, plug the keyboard into this device, and then plug it back into the keyboard's USB port. With this device between the keyboard and computer, it can record every keystroke made on the computer - including websites visited, username/password combinations, credit information, etc.

The best defense against this is for library staff to check for these, or anything attached to a library computer that shouldn't be there. The article also suggest plugging keyboards into the front of computers, to make spotting them easier.

To notice something like this, of course, library staff must be familiar with what should and what shouldn't be there. I don't mean to be all preachy, but this is a good opportunity to familiarize staff who may not be really tech-savvy with library equipment. And another thing: take a few minutes today and check all of the computers in your library.

Thanks Dale for sending this to me, and it was also on LISNews.



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