or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


Upcoming Workshop: Mobilize Your Patrons

   April 26th, 2011 Brian Herzog

NELA: New England Library AssociationEvery spring, the IT Section of the New England Library Association hosts a workshop on some aspect of technology in libraries (past workshops rocked). I'm actually one of the presenters at this year's workshop, along with far more interesting people, and the topic is:

Mobilize Your Patrons: Library Services in a Hand-Held World

2011 ITS Spring Event
New England Library Association - Information Technology Section

When Friday, June 17, 2011, 9:30 am – 3:30 pm

Where Tower Hill Botanic Garden, 11 French Drive, Boylston MA 01505 (directions)

Registration (includes lunch!)

  • NELA members - $50
  • Non-members - $65
  • Library school students & unemployed librarians - $35

Registration closes Friday June 3th. Space is limited.

Agenda

9:00 AM Registration

9:30 AM Keynote - Megan K. Fox, the Director of Knowledge Management and IT, Jobs for the Future

Libraries on the Go: Trends in Mobile Tools and Applications
Current hardware and new technologies are making hand-held computers essential for on-the-go users. Fox highlights the latest development in applications for mobile and hand-held tools and how these can and are being utilized by libraries and information seekers of all kinds.

11:15 AM - Jessamyn West, a technologist living in rural Vermont studying the digital divide and solving technology problems for schools and libraries

The Mayor of Everywhere Using Social Tools to be More Places at Once
Web 2.0 tools are uncomplicated to use and freely available online, and they have been making it easy and even enjoyable to remix, share, and repurpose content. The added new dimension of ubiquitous mobile computing is providing more opportunities for libraries to reach patrons and for patrons to interact with librarians. This presentation will address trends in Web 2.0 and social technology.

12:30 PM Lunch (included in registration)

1:30 PM – 3:30 PM Panel presentation/discussion on practical library applications

  • Brian Herzog: Making your Library Mobile-Friendly
    Tools and techniques to create a useful resource for your mobile patrons
  • Bonnie Roalsen & Ryan Livergood: Talking Walls & Augmented Realities
    Using QR codes to extend your library’s services and programs, engage your communities and construct mobile knowledge networks
  • Christine Drew: Enabling Mobile Academic Library Users
    Accessing student’s technology-use, deploying a mobile site, dabbling with QR codes

3:30 PM The End

It should be a great day. For my part, I'm basically going to go through the steps I took to make a mobile site for my library, and also mention a few other mobile options for libraries.

Whether you're considering maybe possibly thinking about doing something in the mobile world, or looking for new ways to interact with the mobile patrons you're already serving, there should be something for everyone at this workshop - I hope to see you there.



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NELA-ITS Spring 2008 Workshop

   June 12th, 2008 Brian Herzog

Library-Wide Proficiencies PresentationLibrary-Wide IT Proficiency Workshop
New England Library Association, Information Technology Section
June 12, 2008 - Bryant University, RI
Gary McCone & Grace Sines

I'm writing today from the NELA-ITS Spring 2008 workshop. The handouts are available below, so I'll just be annotating with a few points throughout the day, and also trying to add pictures to flickr.

Here are the handouts, that were provided to all attendees on a flash drive:

Part I
Overview of the National Agriculture Library, and the services they offer. Being a national library, they are a resource for everyone, so check them out.

Library-Wide IT Proficiencies

  • Why are IT proficiencies important? It's important to get IT support right the first time with the end-user, so front-line staff need to feel comfortable in both doing the support and managing expectations (we cannot "fix the internet").
  • Keys to success Enable non-IT staff, excellent communications, understand end-users (needs, vocabulary and skills), know where knowledge or information lies within the organization, don't get stressed - we're all working towards the same goal
  • Get to know your users Know their generation, but get past stereotypes - teach based on how different generations learn
  • Expect things to change Technology will change, staff and users needs and skills will change - must expect change and be flexible to accommodate it
  • Listen to end-users Meet with end-users in a non-threatening way to learn directly from them what they need (although it might be delicate, focus on what is wrong, because no one is happy with IT), and work to get ongoing feedback

Part II
Roadmap to creating an IT-Savvy Library Staff

  • Technology Core Competencies Abilities, knowledge and skill required to do the job - can be itemized based on areas or tasks, such as "printer & copier," "operating system," "email," etc.
  • Types Can be task-based (skill: refill printer paper) or descriptive (knowledge: know how to surf the internet)
  • Get involvement from everyone Everyone should be involved in defining them and what is needed to achieve them (management, professional staff, front-line staff, etc)
  • Plan implementation Everyone knows what's happening and what to expect, and how competencies can be met
  • Resources
  • Why have them? Promote customer service, increase motivation, address fear/threats of technology or people with limited skills (and don't be afraid of providing incentives and praise)
  • IT Liaison Program Designate one person from each department to be the lead liaison with the IT department - hopefully someone interested in IT, to be the first point of contact
  • Ideas for training Experts in the library leading sessions, creating fact sheets (your own knowledge base), online training/webinars (free and fee), weekly tips. mentoring programs, regional trainers, keep track of what library staff don't know (FAQs)
  • Topics for training Evolving technologies, real-world issues (spam, phishing, flash drives, etc), tour the library website, Google labs, digital rights management, RSS, media formats (flash, audio, interactivity, etc), hardware petting zoo (new gadgets, gizmos and games)


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Everything You Always Wanted to Know About Open Source

   May 17th, 2007 Brian Herzog

Looking for a way to learn more about using open source tools in your library? Sure, we all are. Have I got a program for you...

One committees I'm on is the Information Technology Section of the New England Library Association. In addition to going to the meetings and sponsoring sessions at NELA's annual conference, we're also planning the NELA-ITS Spring Program, called "Everything You Always Wanted to Know About Open Source."

This program is being held Wednesday, June 6, 2007, at the Tower Hill Botanic Garden, in Boylston, MA. I'm looking forward to going, both for the program itself and because I've heard Tower Hill is a great place to spend a nice day outside.

More about the program:

Program Schedule:
9:30 Registration and Breakfast
10:00 Opening Session - Elizabeth Thomsen, North of Boston Library Exchange
11:00 Break
11:15 Koha Open Source ILS - Joshua Ferraro, Liblime
12:15 Lunch
1:00 Running Linux Applications in a Public Library - Randy Robertshaw, Tyngsboro Public Library
1:55 Flavors of Linux (Ubuntu and more!) - Wes Hamilton, Technology Coordinator, Western MA Regional Library System
2:40 Q & A with our panel of speakers
3:30 Program ends

Cost: NELA Members - $40 Non-members - $50

More details and online registration is available, but feel free to ask me any questions you might have, too.

Going to various committee meetings is okay, but I really enjoy getting off the desk and out of the library to find out what other librarians are doing and how they handle the same issues I see in my own library. This program will be great for that - maybe I'll see you there.

Elizabeth Thomsen, ils, information technology section, Joshua Ferraro, Koha, koha, Liblime, libraries, library, linux, Linux in a Public Library, nela, nela-ite, nela-its, new england, new england library association, open source, Open Source ILS, public libraries, public library, Randy Robertshaw, spring program, tower hill, Tower Hill Botanic Garden, tower hill botanical gardens, Ubuntu, Wes Hamilton



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