or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


Job Opportunity: MVLC Assistant Executive Director

   September 24th, 2014 Brian Herzog

Merrimack Valley Library Consortium logoMy library is a part of the Merrimack Valley Library Consortium, and the consortium is looking for a new Assistant Executive Director. It's a great job - details below and on the state library jobs website.

Duties/Description:

The Assistant Executive Director has a unique opportunity to effect a positive change on the consortiums user support operations. This will have a profound impact on the consortiums relations with its member library community As the go-to person for the Executive Director he or she will think creatively to solve problems while coordinating all day to day user services operations, training workshops, and other user support programs. The Assistant Executive Director consults with member library staff and consortia user groups to determine how well their automation needs are being met. The Assistant Executive Director collaborates with the Executive Director, MVLC user groups, and the MVLC Executive Committee in the development and implementation of long and short range strategic plans. The Assistant Executive Director will act in the place of the Executive Director in the absence of same.

Duties and Responsibilities:

  • Will assume duties of the Executive Director in absence of same in overseeing daily operations and assigned duties.
  • Supervises help desk staff and cataloging staff. Directs and oversees technology services staff in all activities related to customer support operations.
  • Designs and evaluates consortia wide staff training and documentation for new and existing technologies (Integrated Library System, eContent, Internet services, etc.). Designs and evaluates training documentation for member libraries to use with patrons.
  • Provides direct consultation and troubleshooting to library staff relative to their use of the automation systems.
  • Collaborates with the Executive Director, Assistant Director for Technology Services, and appropriate member library user groups in the analysis, evaluation, implementation, configuration, and selection of automation products and services that benefit member libraries.
  • Oversight, selection, and management of the consortiums trouble ticketing system. Provides the Executive Director and appropriate committees coherent statistics related to the ticketing system.
  • Designs and publishes public relations articles and the network's newsletter. Updates MVLC Membership Directory. Develops and maintains MVLC's public and internal web sites and wikis.
  • Attends appropriate committee meetings and serves as liaison for network staff and member libraries for all user applications.
  • Advises and assists in the planning and implementation of grant proposals.
  • Ensures that the consortium staff is providing effective communication and quality customer service to member libraries. Effectively cooperates and communicates with fellow coworkers, vendors, and patrons.
  • Responsible for consortia wide development of eContent collections. Provides member libraries with detailed evaluation, documentation, training, and statistics for shared eContent Collections.
  • Performs other relevant duties as assigned; may include some night and weekend duties.

Work Environment:

General office environment with air conditioning and fluorescent lighting. Requires operation of vehicle to attend off site meetings. The noise level in the work environment is low. Moderate levels of stress may occur.

Physical Demands:

May spend extended periods at workstations performing tasks requiring eye-hand coordination, finger dexterity, and extensive keyboarding and viewing of computer screens. Requires ability to access, input, and retrieve information from a computer. Answer telephones and maintain multiple files. Periods of standing may be required during training sessions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

  • ALA accredited MLS
  • Three to five years public service and automation experience, including supervisory and administrative Excellent oral, written and interpersonal communication skills
  • Proven customer service orientation
  • Positive attitude and flexibility
  • Knowledge of PC environment
  • Public library experience desirable

Salary: $66,924 - $88,780, in ten steps

Closing Date: Until Filled

Send: Email a resume, cover letter, and the name, address E-mail address, and telephone number of three professional references to egraham@mvlc.org.



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Great Job Opening: Head of Reader Services

   September 5th, 2012 Brian Herzog

Recommended Reads signThere are two job openings at my library right now: Head of Reader Services and Circulation Desk Manager.

The Circ Desk Manager will do all the circ staff scheduling, work at the desk, but also manage ILL, book club kits, museum passes, and hopefully be the lead on our Evergreen ILS.

That's all well and good, but just look at the description for the Head of Readers Services:

Do you love answering that age-old question "Can you recommend a good book?" When you sit on an airplane do you find yourself giving unsolicited reading advice to the person beside you? Do you always have a book in your car for emergencies? Are you up on the latest reading devices, social media, book blogs, websites? Do you love to talk about books, write about books, listen to books? Did you go to library school because you love to read?

How about that?

Our Head of Circulation is leaving, and instead of just hiring a straight up replacement for her, we decided to split the position to create two jobs (because the work was more than one person could handle anyway). This new Head of Readers Services will focus completely on encouraging and supporting the use of our entire collection (books, audiobooks, DVDs, etc), through social media, programs, desk coverage, a personal shopper-like reading suggestion service, and anything else we can do.

We're accepting resumes now, so check out the job listing. The Circulation Desk Manager hasn't been posted yet, but should be soon on the Massachusetts Library Job Board. General employment information is also on our website (and I still like my unofficial rules for resumes, too).



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Job Opening for Evergreen Library Support Technician

   August 2nd, 2011 Brian Herzog

MVLC-EvergreenBack in May, my library's consortium migrated our catalog to Evergreen. Since then, it became clear that we need more staff to support Evergreen, because using an open source catalog is a great deal more work than supporting vendor software.

As a result, the position description (below and at the MBLC) was posted last week, and I encourage anyone interested to apply. Don't let the "temporary" part fool you - there is so much work that there'll be plenty to last beyond the 9 month initial period. And although not strictly required, I think the more tech and database skills the better. The job will primarily be the front-line support and liaison person between libraries and Evergreen developers, but anyone who can contribute to development is greatly appreciated.

And also, a bit of a warning: the MVLC underestimated what it would take to support an open-source catalog. With open source, we're in charge of everything, not just the data - as a result, our list of problems to fix, features to add, and just things to figure out grows daily. Whoever accepts this position will have no shortage of things to do.

Customer Service Technician

The Merrimack Valley Library Consortium (MVLC), a group of 35 public libraries in NE Massachusetts, is looking for a service-oriented individual with excellent trouble-shooting, interpersonal, and communication skills. This is a temporary (approx. 9 month) position that will focus on providing customer support to member library staff for the library catalog and online applications. As part of the network support team this person will be the primary helpdesk contact involving the reception, organization, and resolution of problems, and actively contribute to the growing knowledge base. This person will also have significant responsibility for the design and configuration of the public catalog and network Web sites and provide support for database and third-party products that integrate with the library system.There is potential for this to become a permanent position.

Required

  • Bachelor's Degree
  • Proven customer service orientation
  • At least two years technical experience with automated systems or databases
  • Knowledge of HTML, CSS and other Web services tools
  • Substantial knowledge of PC environment
  • Excellent oral, written, and interpersonal communication skills

Desired

  • Library experience desired
  • Understanding of User Interface design
  • Database design (SQL)
  • Linux experience
  • Program languages such as Perl, Python, etc.

Salary: $22.17/hr

Please forward cover letter and resume to:
Lawrence Rungren
Executive Director
Merrimack Valley Library Consortium
1600 Osgood Street
North Andover, MA 01845

or lrungren@mvlc.org



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Two Openings for Library Assistant at My Library

   June 24th, 2011 Brian Herzog

Chelmsford Library logoThe Chelmsford Library was lucky enough to have some of our funding restored for the fiscal year starting July 1st, and we we have two openings for part-time Library Assistants at the Circulation Desk. Here's the listing from the Massachusetts Board of Library Commissioners Job Board:

Duties/Description:
The Chelmsford Library has TWO openings for Library Assistants at our Circulation Desk, one for 16 hours/week and one for 18 hours/week.

Position Overview:
Part time position available to assist the public with the use of the library including Inter-Library loan, circulation and reader's advisory services.

WORK SCHEDULE "A": (16 hrs/wk avg)

Mon., Wed., & Thurs., from 5-9 pm at Main Library
Every Sat. 10-2 pm at MacKay Branch, N. Chelmsford

-And-

WORK SCHEDULE "B": (18 hrs/wk avg)

Tues., Wed., and Thurs., from 5-9 pm at Main Library
Every Sat. w/alternating locations -
10 - 2 pm at MacKay Branch, N. Chelmsford and
9-5:30 pm Sat. at Main Library

Qualifications:
The positions require flexibility to fill-in nights and weekends. Candidates must be able to adapt smoothly to patron demands and should enjoy interacting with public of all ages. Four-year college degree and/or experience working in a public library preferred.

Salary: Union rate $15.97 per hr.

Closing Date: Positions open until filled

Send:
If you are interested in a position, please submit your resume to Alison Barry at abarry@mvlc.org or 25 Boston Rd., Chelmsford, MA 01824. The Town of Chelmsford is an EEO/AA Employer.

Chelmsford is a fun library to work in, and our Circulation Desk is a very busy place. We need to fill these positions ASAP, so if you're interested, please send your resume to our Head of Circulation, Alison Barry, at abarry@mvlc.org.



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Job Opening at Manchester (NH) Library

   October 5th, 2010 Brian Herzog

Manchester Library in snowMy friend Lichen is moving on from her position at the Manchester (NH) City Library, opening a great spot for a techie librarian with ideas and initiative. The details are:

Librarian III (Head of Info & Technology)

(Announcement No. R-073-10)
Salary Grade 20
Starting Salary: $48,809.48/yr + benefits
Work schedule includes nights and weekends

THE JOB:
Manages the day to day operations of the Information/Technology Division. This position is responsible for maintaining the library’s public computer system, staff training, online presence and recommending technology improvement for the effective and efficient delivery of information to library users. Incumbent partners with the City’s Information Systems Division to maintain staff computers and library networks. Supervises 9 staff members to provide high quality, customer service, and friendly information services to the public using current technology. Oversees the expenditures for material purchases assigned to the division in all formats. Performs related duties. Position is part of the Library’s Administrative team and reports directly to the Library Director.

MINIMUM QUALIFICATIONS:
Master's Degree in Library Science from an ALA accredited program with 4-6 years of progressively more responsible library experience providing library services. Experience in Information Services as well as current Library Technology is required. Supervisory experience is a plus.

NOTE:
Offer of hire conditional on candidate's ability to complete essential job functions, with or without accommodations, as determined by medical exam. A background check, as well as a drug and alcohol test, will be required for this position.

APPLICATION PROCEDURE:
Candidates must complete a City of Manchester employment application. Resume should be submitted with application. Applications may be obtained at www.manchesternh.gov or Monday-Friday, 9:00 a.m. to 4:30 p.m. at
City of Manchester
Human Resources Department
One City Hall Plaza
Manchester, NH 03101
Tel: 603-624-6543 (Voice/TTY)
Fax: 603-628-6065

OPENING DATE: Friday, Oct. 1, 2010 - CLOSING DATE: Monday, Oct. 18, 2010



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Tips for New Library Employees

   September 16th, 2010 Brian Herzog

Advice DeskJust recently, someone who follows my blog sent me this email:

I have just started a job as a library reference assistant in a public library system in a city of over 500,000 people. I will be in one of the busier neighborhood libraries (there are around a dozen neighborhood libraries and a central library).

Any tips/advice for a new library reference assistant with only patron experience (and that, only checking out books, no reference usage) in a library?

First, I was happy to hear someone managed to get a library job, despite the "librarian shortage" the ALA is talking about (discussed at Closed Stacks and by Jessamyn, and contradicted by my library's recent experience filling an opening).

Anyway, I thought I'd put together a Top 5 list for advice for new library employees. It's tricky, as library jobs can be so different, but here's the advice (mostly reference-related) I came up with - please submit more advice in the comments:

  1. Don't be afraid to tell the patron you're new, and might not know something
  2. Don't be afraid to ask coworkers for help (this will also save the patron's time)
  3. When working on a difficult or complex question with a patron, I will get the patron started in one area (say, browsing the right Dewey section) while I go back and continue searching on my own. I find it much easier to think when a patron isn't standing there staring at me, and I think they get more out of it by being involved in the search
  4. During downtime, learn your library's policies and about what resources & tools available to you - the catalog, vertical files, information at the reference desk, etc. (this is especially true for local information, which always seems like the hardest thing to find)
  5. Practice - a little while ago I posted a couple tests used for hiring and training new staff - the more experience you have and the more familiar you are with the quirks of your tools, the more comfortable and helpful you'll be

The Librarian by Day has more good advice for library staff, new and old, in the bottom portion of her post about library skills.

And on the lighter side of interviewing for a library position, here's a classic Monty Python sketch - humorous, yes, but most of what the interviewers say is still spot on:



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